The Mr Cooper team, gave me my life back. After a lengthy divorce , paying all my bills on my own and taking care of two boys I was at my wits end. I finally answered to the Mr Cooper team expecting... Toon meer
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Lees wat reviewers zeggen
They were fast to helping you (once you got through) with resolving minor hardships and taking notes to assure they will help you to catch up with your financial obligations. They read back your reque... Toon meer
The online login for Mr. Cooper Powered by Rocket Mortgage was not seamless as I was unable to login to Mr. Cooper to make my January mortgage payment. When logging into Mr. Cooper with the URL I hav... Toon meer
The problem was access to your website which was transitioning to Rocket Mortgage. The customer Service rep shared the status info on the website. You lost a star because I asked the rep to effect c... Toon meer
Bedrijfsgegevens
Over Mr. Cooper Powered by Rocket Mortgage
Geschreven door het bedrijf
At Mr. Cooper Powered by Rocket Mortgage, we’re combining deep care and trusted guidance with breakthrough technology to make every homeownership journey seamless and confident at every step.
Nationstar Mortgage LLC (d/b/a Mr. Cooper) and Rocket Mortgage, LLC are separate companies uniting under the same parent organization.
Equal Housing Opportunity
NMLS: #2119 NMLS Consumer Access
NMLS: #3030 NMLS Consumer Access
(www.nmlsconsumeraccess.org)
Nationstar Mortgage LLC (d/b/a Mr. Cooper) and Rocket Mortgage, LLC are separate companies uniting under the same parent organization.
Equal Housing Opportunity
NMLS: #2119 NMLS Consumer Access
NMLS: #3030 NMLS Consumer Access
(www.nmlsconsumeraccess.org)
Contactgegevens
8950 Cypress Waters Blvd., 75019, Coppell, Verenigde Staten
- 888-480-2432
- mrcooper.com
4,2
Goed
8K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rep was knowledgeable and able to…
Rep was knowledgeable and able to answer all my questions
31 december 2025
Great service!
31 december 2025
I AM STILL LOCKED OUT OF MY ACCOUNT…
I AM STILL LOCKED OUT OF MY ACCOUNT ONLINE**............NUMEROUS EFFORTS TO RESET USER NAME & PASSWORD FAILED
31 december 2025
Excellent Experience
The Mr. Cooper representative was very kind and most helpful in resolving my issue!
31 december 2025
Problem logging in!!!
My problem logging in with the new Rocket Mortgage service WAS NOT RESOLVED!!!
31 december 2025
The rep was listened to my concerns and…
The rep was listened to my concerns and was able to take cars of our issue.
31 december 2025
MY representative was very helpfulelpful
My representative was very helpful. She explained everything and took her time to help me understand.
31 december 2025
Process of setting up bi-weekly…
Process of setting up bi-weekly payments was seamless
31 december 2025
Tom the rep was very friendy!
Tom the rep was very friendly and I think he really cared about my situation.
31 december 2025
Friendly and polite
31 december 2025
The computer couldn’t help me with…
The computer couldn’t help me with making a payment. It took very long to reach a representative though this software.
31 december 2025
We are very pleased with our mortgage…
We are very pleased with our mortgage company, they are ,understanding that we have been late do to me having surgery, and catching up.
31 december 2025
Was told my insurance was going up…
Was told my insurance was going up $500.00 next year. Called my insurance company and said my review is not until mid Feb. SO who said my insurance was going up in price?
31 december 2025
Professional assistance
The Representative I spoke with both times I contacted Mr. Cooper were professional, listened to me, patient with my questions, and gave me the information I needed to accomplish what is was I needed to do.
24 december 2025
Enshittification after the takeover by Rocket Mortgage
Now that their (mostly security theater, like all banks) authentication is supposed to run through Rocket Mortgage, I can't log in at all through a VPN. What is it with banks no longer happy having abysmal security themselves, but now trying to force their customers to expose themselves online just to be able to continue to use online banking? Is this really the best you can do in 2025 for security, to just block IP addresses?
29 december 2025
Review zonder uitnodiging
Requested a payoff quote and received…
Requested a payoff quote and received it immediately and was able to pay off my deceased loved ones mortgage in 1 day!
24 december 2025
person I dealt with was very patient…
person I dealt with was very patient with me and resolved all my problems. She was a pleasure to deal with.
24 december 2025
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