The Mr Cooper team, gave me my life back. After a lengthy divorce , paying all my bills on my own and taking care of two boys I was at my wits end. I finally answered to the Mr Cooper team expecting... Toon meer
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Lees wat reviewers zeggen
They were fast to helping you (once you got through) with resolving minor hardships and taking notes to assure they will help you to catch up with your financial obligations. They read back your reque... Toon meer
The online login for Mr. Cooper Powered by Rocket Mortgage was not seamless as I was unable to login to Mr. Cooper to make my January mortgage payment. When logging into Mr. Cooper with the URL I hav... Toon meer
The problem was access to your website which was transitioning to Rocket Mortgage. The customer Service rep shared the status info on the website. You lost a star because I asked the rep to effect c... Toon meer
Bedrijfsgegevens
Over Mr. Cooper Powered by Rocket Mortgage
Geschreven door het bedrijf
At Mr. Cooper Powered by Rocket Mortgage, we’re combining deep care and trusted guidance with breakthrough technology to make every homeownership journey seamless and confident at every step.
Nationstar Mortgage LLC (d/b/a Mr. Cooper) and Rocket Mortgage, LLC are separate companies uniting under the same parent organization.
Equal Housing Opportunity
NMLS: #2119 NMLS Consumer Access
NMLS: #3030 NMLS Consumer Access
(www.nmlsconsumeraccess.org)
Nationstar Mortgage LLC (d/b/a Mr. Cooper) and Rocket Mortgage, LLC are separate companies uniting under the same parent organization.
Equal Housing Opportunity
NMLS: #2119 NMLS Consumer Access
NMLS: #3030 NMLS Consumer Access
(www.nmlsconsumeraccess.org)
Contactgegevens
8950 Cypress Waters Blvd., 75019, Coppell, Verenigde Staten
- 888-480-2432
- mrcooper.com
4,2
Goed
8K reviews
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3 years of ongoing issues
Issues began soon after our mortgage was taken over by Nationstar Mr Cooper Mortgage Servicing. First it was a demand for 690.00 for an escrow shortage due to home owners insurance increase of 100.00 that year Cleary the math didn't add up took 6 months to resolve that. Soon after we applied to have our escrow removed. All that was required was 12 months of no late payments and LTV 80% or lower at that time..our LTV @ 65 % STILL DENIED was informed we had 10 late payments NEVER ONCE were we late. After digging through 2.5 years of bank statements providing proof of no lates we were still denied escrow account removal.. At that point I gave up and filed reports to our States department of Consumer Finance State Attorney General United States Attorney General Federal Trade Commission it was extremely time consuming frustrating and exhaustive to say the least however the 690.00 shortage was removed..
Moving forward to May 2025 our statement showed 2224.00 LATE PAYMENTS! Again we never had been late! This was just about the time Rocket Mortgage merger was taking place once again several calls dealing with inept CSR's our loan file was transfered and escalated to upper management.
The issue was finally resolved and they blamed an internal problem with the system?
I now have a direct contact that so far has been of great help. Reading all these wonderful comments about this fraudulent corrupt FINANCIAL Institution as well as doing my own research I can't help but wonder if they are paid to recommend Mr Cooper AKA Rocket Mortgage..
I highly recommend examining every statement for accuracy!
There seems to be ONE COMMON DENOMINATOR
THEY PREY ON LOW LTV SENIORS AND VETERANS! Google search Mr Cooper Nationstar Mortgage as well as Rocket Mortgage. THERE YOU WILL FIND THE TRUTH
24 december 2025
Very knowledgeable about our needs
He was not in a hurry, and very knowledgeable about our needs.
24 december 2025
Customer Service was first class.
24 december 2025
The representative was knowledgeable
The representative was knowledgeable, patient and friendly
24 december 2025
Everyone there is always wonderful to…
Everyone there is always wonderful to me anytime I have a question yous are right there to help me a wonderful kind hearted staff God bless everyone very merry Christmas and a blessed new year 🕛🎊
24 december 2025
La persona que me atendió fue muy…
La persona que me atendió fue muy amable y escucho con paciencia mis inquietudes y me saco de dudas,y volvió Ami alma la paz mental que nesecitaba.Exelente persona Selene.
24 december 2025
English is their first language!!!
The customer service representative spoke perfect English. My question was understood and answered in a timely fashion
24 december 2025
Areli she was very helpful and she…
Areli she was very helpful and she resubmitted my new loan modification and we explained everything step-by-step
24 december 2025
MY PROBLEM IS NOT FIXED 2 WEEKS LATER
24 december 2025
We made a mutually acceptable agreement
24 december 2025
Not very helpful I'm tired of getting…
Not very helpful I'm tired of getting calls after calls everyday.
24 december 2025
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