Taken my money, first deposit then immediately "inactivated" my account. Wont let me withdraw, wont let me do anything. Required to upload my bank details, proof of address before I can get my money b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Been a customer for years and I cannot express how brilliant this casino site is. I probably have more casino accounts than I care to admit but Mr Vegas is without doubt the absolute best. The selecti... Toon meer
Bedrijf heeft geantwoord
Please don't bother trying to win anything on this site as they make it very,very hard to withdraw your money! They won't let you access your full winnings,If you're lucky then they'll only let you h... Toon meer
Bedrijf heeft geantwoord
Huge selection of games and the customer service is very helpful and responds relatively fast. Although the website is well optimised for mobile, I wish there was a mobile app and I wish you could act... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Mr Vegas
Geschreven door het bedrijf
Mr Vegas Casino - Play over 11,000 casino games and slots online!
Contactgegevens
3,4
Gemiddeld
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Mr Vegas
Hi Sandra,
Thank you for your kind feedback!
We’re really glad to hear that you found our team understanding and patient, that’s exactly the experience we aim to provide.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Mr. Vegas
Huge selection of games and the…
Huge selection of games and the customer service is very helpful and responds relatively fast. Although the website is well optimised for mobile, I wish there was a mobile app and I wish you could actually enter full-screen on the games (maybe you can but I can't find the button).
18 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Marcell,
Thank you for your detailed feedback!
We’re really glad to hear that you’re enjoying the wide selection of games and that our customer service has been helpful and responsive. It’s great to know the mobile experience is working well for you overall.
We also appreciate your suggestions regarding a mobile app and full-screen functionality. Feedback like this is very valuable, and we’ll be sure to share it with our team as we continue to improve the platform.
If you need any help navigating features such as full-screen mode, feel free to reach out to our support team, we’ll be happy to guide you.
Kind regards,
Team Mr. Vegas
Martin was very pleasant when dealing…
Martin was very pleasant when dealing with my account about withdrawal. I felt I was being point to the right direction.
17 april 2026
Antwoord van Mr Vegas
Hi Wai,
Thank you so much for your kind feedback! We’re really happy to hear that Martin was able to assist you quickly and resolve your issue.
We’ll be sure to pass your kind words on to Martin. If you ever need anything, our support team is always here to help.
Kind regards,
Team Mr Vegas
Robbing GITS
Yip. Been robbed again playing last night on auto roulette and the jackpot thing dropped on me it opened new window first 2 spins waiting to see what jackpot I won it went on to 3rd spin guess what froze yip froze just like other sites anyway took screenshot went to live chat absolutely hopeless but I new I wasn't going to get nowhere so yeah here's another site that just pretends nothing happened same thing happened on grosvenors site to while back dont get how these online casinos get away with just like stealing from you
17 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Teebee,
To clarify, all game rounds and jackpot outcomes are processed securely on the server side. This means that even if a game freezes or disconnects, the result of the spin is still recorded and cannot be altered or lost. That said, we understand how frustrating a disruption like this can be and it’s not the experience we aim to provide.
At the moment, we’re unable to locate your account based on the details available. We’ve reached out to you privately via Trustpilot to request a bit more information. Once we receive this, we’ll be able to review your case thoroughly.
In the meantime, our support team is available 24/7 if you need immediate assistance.
Best regards,
Team Mr Vegas
Meave på kundtjänsten var trevlig…
Meave på kundtjänsten var trevlig bemötte mig väl och hjälpte mig snabbt!
15 april 2026
Antwoord van Mr Vegas
Hej Berit,
Tack för dina fina ord! Vi är glada att höra att Meave gav dig vänlig och effektiv support. Vi ser till att föra vidare din feedback.
Om du behöver något mer är du alltid välkommen att kontakta vår kundtjänst!
Vänliga hälsningar,
Team Mr Vegas
Ian och Ada de är jätte snällt
Ian och Ada de är jätte snällt. De hjälper mig snabbt och jag är jätte glad på det 🧡 tusen tack
16 april 2026
Antwoord van Mr Vegas
Hej Katarzyna,
Stort tack för din fina recension! Vi blir otroligt glada över att höra om Ians fantastiska support idag. Vi ser självklart till att han får ta del av din vänliga feedback.
Vi finns alltid tillgängliga om du någonsin behöver hjälp igen.
Bästa hälsningar,
Team Mr Vegas
Great customer service from Ian thank…
Great customer service from Ian thank you for your support and patience 🤩
16 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Mandy,
Thank you for your wonderful feedback! We’re so pleased to hear that Ian provided excellent patience & Support in resolving your issue.
We’ll be sure to pass along your kind words. If you ever need assistance again, we’re always here to help!
Kind regards,
Team Mr Vegas
good support Maya
15 april 2026
Antwoord van Mr Vegas
Hi Ivan,
Thanks for your feedback!
We’re glad to hear Maya provided you with great support. We’ll be sure to pass on your kind words to her, it’ll mean a lot!
If there’s anything else you need, feel free to reach out to our Customer Support team anytime.
Kind regards,
Team Mr Vegas
Great variety
It's a good fair site with excellent customer service and fast withdrawals. Also great selection of games
14 april 2026
Antwoord van Mr Vegas
Hi Charlotte,
Thanks so much for your feedback! We're really pleased to hear you're enjoying the range of games and that our customer service and withdrawal speed have made a positive impression.
We’re always working to provide a fair and enjoyable experience, so it’s wonderful to know you’re happy with the platform. Thanks again for your support!
Best regards,
Team Mr Vegas
i would like to know why they take your…
i would like to know why they take your money and then ask you for verification then refuse to pay it back when you say no that is stealing please return my money back you should have asked for verification before i placed the money in the account funny that i did use your 24/7 live chat and asked if i close my account but you still keep my money to me that is classed as theft don't you agree so please return my money close my account
15 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Richard,
We are happy to help you understanding the verification process.
When creating an account, we verify you electronically and you can transact until a threshold is reached. Once this is met, you need to complete standard KYC (Know Your Customer) before any further activity. This is in line with our licensing and regulatory obligations, and is clearly outlined in our T&C which you accepted during registration.
We want to note, that this documental verification can be completed at any point since account registration, however since this was not completed upon the threshold reaching, we had to restrict further activity.
We have noted that you did not reach out via our support channels, so our support has had no opportunity to help you with your queries. We recommend that you reach out to them as they can help you advising on the right documents and where to upload them. They are available 24/7 via chat and email.
Kind regards,
Team Mr Vegas
Taken my money
Taken my money, first deposit then immediately "inactivated" my account. Wont let me withdraw, wont let me do anything. Required to upload my bank details, proof of address before I can get my money back, I have refused to do all this except provide my bank details for my withdrawal. Otherwise we are at a stand off and they are holding my money to ransom.
13 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Will,
We understand the verification process can be hassling, however please note that we, as a licensed online casino, are required to perform verification checks.
Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.
This is to ensure account security and comply with regulatory requirements. We can see that the requested documents have been provided, and our verification team is reviewing them.
Kind regards,
Team Mr Vegas
Antwoord van Mr Vegas
Hi there,
Thank you so much for your kind feedback! We’re really happy to hear that you had a positive experience and that our agent was both efficient and kind.
We’ll be sure to pass your lovely words on to the team. If you ever need anything, we’re always here to help.
Kind regards,
Team Mr Vegas
Maya was a great customer service rep
Maya was a great customer service rep, very helpful and got my issue sorted very fast. I’ve been a member of this site for years and always had a good experience.
12 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Luke,
Thank you so much for your kind feedback! We’re really happy to hear that Maya was able to assist you quickly and resolve your issue. It’s also wonderful to know that you’ve been a long-term member and continue to have a positive experience with us.
We’ll be sure to pass your kind words on to Maya. If you ever need anything, our support team is always here to help.
Kind regards,
Team Mr Vegas
Worst shit
Worst shit ever. I got 2 prices with 6 free spins on a 0.2€ bet. and it disappears, so they give me 12 new spins on the trash book of dead when he said he was gonna give me a game with the same bet size.
Support guy Carlos, i hope u rot somewhere. =)
10 april 2026
Antwoord van Mr Vegas
Dear Nikita,
Thank you for your feedback.
We understand your frustration regarding the spins. While the original rounds could not be restored, our team provided a replacement to ensure you could continue playing without losing the opportunity. We also acknowledge there was a discrepancy in the bet value, which has since been rectified and is reflected in your account.
We note that this appears to be an isolated issue, and we’re pleased that your overall experience with us over the years has otherwise been smooth.
We aim to provide a fair and enjoyable experience for all players and encourage customers to contact us directly so we can resolve any concerns quickly. We also ask that all interactions remain respectful towards our Customer Support team.
If you feel this has been resolved to your satisfaction, we would appreciate you considering an update to your review. Should you need anything further, our support team will be happy to assist.
Best regards,
Team Mr Vegas
Antwoord van Mr Vegas
Hi Zryasser,
We appreciate your kind feedback! We will make sure to pass it on to the rest of the support team.
Should you ever need anything, our support team is available 24/7.
Best regards,
Team Mr Vegas
The worst
Took my deposit but doesn’t let me play and won’t let me withdraw either
11 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Leanne,
We'd love to help you out here, however, as we're unable to locate your account based on the details provided, and we have privately requested these via Trustpilot.
Once received, we will conduct an internal review of the issue and update our reply here on Trustpilot. Remember that our support is available 24/7, should you need any assistance.
Best regards,
Team Mr VEgas
Been a customer for years and I cannot…
Been a customer for years and I cannot express how brilliant this casino site is. I probably have more casino accounts than I care to admit but Mr Vegas is without doubt the absolute best. The selection of games is off the charts, you could spend hours just looking through all their choices. But what's even better is withdrawals are INSTANT! I've had some massive wins over the years, on top of this they have rainbow treasure which is cash back every week and if that isn't enough their customer service is brilliant. Time and time again I keep coming back, awesome company and site
11 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Roger,
We’re thrilled to hear that you’ve been with us for years and that you enjoy everything from our game selection to the instant withdrawals and Rainbow Treasure cashback! Our team works hard to deliver the best experience possible, so knowing you keep coming back means the world to us.
Thanks again for your continued trust and support. If there’s ever anything else you need, our 24/7 support team is here to help!
Best regards,
Team Mr Vegas
Well error messages appear.all the…
Well error messages appear.all the time. Game.stopped playing and.wouldnt load back up. Came.of site cant be foing with this everytime i.play i get error.messages. wins are bad.on £1.stake.no bonuses just.constantly 2 symbols nearly every spin. Weeks break.for.me. gone.from.one.of the best.sites.to.one.of the.pooresr.for.payouts. cant.remwmber.last.i withdrew.from.here.if ever. Shame was a.good site.
9 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Dee,
Our goal is to provide a smooth gaming experience, so it is disappointing to hear that error messages have been interrupting your play. We would like to look into these technical issues for you immediately. Please reach out to our support team, available 24/7 via live chat or email, so they can investigate the specific games and errors you encountered.
Regarding the gameplay, all our slots use a Random Number Generator (RNG) to ensure fair and unbiased outcomes, though we understand how frustrating a cold streak can feel.
We hope you enjoy your break, and should you choose to return, please remember that our support team is always here to help ensure everything is running correctly for you.
Best regards,
Team Mr Vegas
Aizir was Very helpful polite and quick…
Aizir was Very helpful polite and quick to resolve the issue I had
8 april 2026
Antwoord van Mr Vegas
Hi Mr Noble,
Thank you for your wonderful feedback! We’re so pleased to hear that Izmaiel was helpful, polite, and quick in resolving your issue.
We’ll be sure to pass along your kind words. If you ever need assistance again, we’re always here to help!
Kind regards,
Team Mr Vegas
All it does is takes all your money
All it does is take, take, take. No winnings after hundreds spent. Hardly any bonus spins and when I did not much given back. I wouldn't use this site for playing casino.
7 april 2026
Review zonder uitnodiging
Antwoord van Mr Vegas
Hi Kelly,
We understand how frustrating it can feel when wins and bonus features don’t occur as often as hoped. Please note that all games on our platform operate using certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and can vary significantly from session to session.
While this can sometimes result in less favourable short-term results, it does not reflect any changes to how the games are configured or performed.
If you’d like us to review your specific case, feel free to contact our support team, we’ll be happy to assist you further.
Kind regards,
Team Mr. Vegas
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