Mule allows me to check the prices of the available courier services, make a quick comparison, and choose one that has a competitive price. Will keep using it!
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Lees wat reviewers zeggen
One of the best shipping services. Good to see that your team manages the delivery of such bulk orders without damaging or misplacing them. The receivers are also very happy with your services, Mule.... Toon meer
I added Mule's calculated rates to my checkout page so now my European customers can choose whether they want express, economy or an expedited option. Means I don't have to worry about them being unsa... Toon meer
I recommend their web app to all my shopify business friends (all 4 of them!). I can use their DHL rate for all my orders which is very quick, important as I sell perishable food so needs to be delive... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Mule is a parcel comparison app, displaying the variety of different courier options for when you need to send a parcel via an incredibly user friendly interface. The app is made for people selling goods on marketplaces such as Depop, eBay and Gumtree and, therefore, has many features which allow these sellers to send their parcels for the cheapest price on the market as well as being the most convenient and time efficient method of sending them.
Contactgegevens
Verenigd Koninkrijk
- contact@mule.app
- mule.app
4,7
Uitstekend
45 reviews
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Excellent customer service
Had to return an item to eBay, and used Mule to book the courier. Unfortunately it got damaged in transit, DHL was the courier, and after first trying with DHL I was directed to get a refund with Mule, as they arranged it. After some initial misunderstandings I did not think I would get a refund due to the amount of evidence required to validate my claim, but I take my hat off to Mule, who were not only professional but also courteous throughout the process, and refunded me, once I provided with the appropriate information to prove I wasn’t being fraudulent. I wouldn’t hesitate to use them again, and it’s a breath of fresh air to know that there are still some companies that don’t hide behind red tape when presented with a genuine claim. My thanks to Fiona.
5 januari 2022
Review zonder uitnodiging
Antwoord van Mule
Thank you very much Jason. We have passed on the thanks to Fiona :)
Don’t use this middleman service, you aren’t protected
I’ve used Mule for 6+ months now, and thankful I was one of the lucky ones that hasn’t had any issues with my parcel.
However, last week my parcel arrived to a customer damaged, which is where I learnt to stop using Mule.
After talking to customer services, I was advised to open a claim. When talking to CS, I was asked to upload lots of images of the product before it was shipped… not just one image, they required 8.
Fortunately I had these images, but that didn’t matter, as the Mule compensation policy only covers total losses.
Their customer service skills are lacking. I decided to use these instead of Parcel2go and other competitors. However, I’ve now found Packlink to be the best services, as their T&Cs aren’t built to trick you.
If you’re an existing customer I’d also be aware of Mule compensation policy, they’ve reduced £250 policy to £50, without any email warning.
8 november 2021
Review zonder uitnodiging
Antwoord van Mule
Hi Tom,
We’re so sorry to hear you’ve not been satisfied with your recent experience with Mule.
Regarding your specific issue with the item you wanted to raise a damage claim for, our claims team asked for the following from you:
– at least two photos of the damage
– estimated value of the damage
– at least two photos of the item before the damage
– evidence of the sale
– evidence of the parcel being sent to the specified address e.g. a screenshot of eBay sale confirmation with the customer's address
This is so they can present all of this information to the couriers and to determine if there is in fact sufficient evidence to raise a claim.
As mentioned in our correspondence with you, the couriers are the ones who set the terms and conditions of which items are prohibited and/or only covered for either loss or damage.
The item you sent was a collectible toy.
The images of the damage you sent were of bends to the cardboard packaging of the toy. We advised that unfortunately collectibles and packaging is only covered for loss rather than damage so we weren’t able to raise a claim in this instance. This is because thin cardboard packaging is easily dented during transit.
We also said to you that if there was any damage to the toy itself we would happily raise a damage claim but if it was just to the cardboard packaging, unfortunately it would not be covered.
We do ask before checkout that all customers check the Prohibited items list before sending their items to make sure they understand what is and isn’t covered.
Regarding the updated insurance policy, we apologise that you did not receive an email warning however we did sent 2 separate notifications to all users through the app to make them aware of the changes.
We’ve recently had a big surge in parcel volumes and with the peak parcel period now underway, our Couriers have raised their prices. In order to keep our prices low we have had to reduce our free insurance offering.
We’re sorry to disappoint on this front but we are committed to keeping our prices as competitive as possible for all our customers.
If you would like to discuss any of this further, feel free to reach out to contact@mule.app and we’d be happy to give you a call to discuss any other issues or feedback you have for us.
All the best, Mule
I would give 0 star if I could.
I would give 0 star if I could.
I’ve sent an item with mule proper packaged and padded, when it got delivered to the destination the item got damaged. I’ve tried to speak to customer service and now they just got back to me saying that they won’t refund any of the item. So why does the app ask you and the value of the item and it mention they will cover a specific amount?
Not trustworthy delivery intermediary and very unprofessional way of resolving the issue.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Mule
Hi Andre,
I understand you're not happy with the result of your communication regarding your damaged parcel that was delivered by Hermes.
Mule is a booking platform offering discounted shipping rates, but we are not a delivery company and none of the deliveries are carried out by Mule, but instead by the courier that each customer has chosen.
Unfortunately, as my colleague stated in their email to you, as per the Terms & Conditions that you agreed to during checkout, speakers are only covered for loss, not damage under the free insurance policy.
We ask for the value of the item for insurance purposes but every customer is asked to tick a box during the checkout stage agreeing to the terms and conditions, which include a list of items that are either prohibited from being sent all together, or which are not covered for either loss or damage. Unfortunately your item comes under the list that is only covered in instances of the parcel being lost.
It is clearly stated that any items sent on the prohibited list are sent at the customer's own risk.
We are sorry to disappoint you on this occasion but as we are unable to raise a claim for this with the couriers, our hands are tied.
As a goodwill gesture however we have offered to refund your shipping costs.
We do hope you reconsider this review as Mule have fulfilled all our duties and responded to you in a professional and timely manner, despite your chosen courier letting you down on this occasion.
Cost effective & value for money parcel…
Cost effective & value for money parcel shipping service, with insurance upto £250 as standard.
Good range of couriers, but would say best UK parcels or for smaller packages to Europe, Canada and the USA. The app is great, although would be nice to have some integration with online stores for importing recipient details and saving time inputting data.
The part that is most outstanding for me as a small business is the customer service which is absolutely outstanding! They have online chat and email, no phoneline but this is not a problem.
On the chat you actually get to speak to someone! They are very proactive and professional dealing with your queries. Their response with emails is exactly as they promise. If they say they’ll get back then they usually do. This isn’t a isolated thing, the whole team seem to work with the same kind of ethics. If I email I get a very quick response and the chat is almost instant on most occasions. Great, no fantastic customer service, with parcel shipping at a very attractive price!
Thank you team Mule!!
23 augustus 2021
Review zonder uitnodiging
Antwoord van Mule
Hi Matthew,
Thank you very much for the review, we appreciate you praising our CS team so highly. We have passed on the congratulations to them :)
Thanks for continuing to use the app and we hope we can continue to please
Kind Regards,
The Mule Team
Great postal service with cheap and…
Great postal service with cheap and easy sending options! Offers free protection on my parcels which I send for my business! One of my parcels turned up to a customers home damaged and mule reimbursed me the full price of the items without any issue! Will continue to use them going forward and would highly recommend anyone looking at using this app to do so!
17 augustus 2021
Review zonder uitnodiging
Antwoord van Mule
Thanks for the review Scott! We really appreciate it.
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