My Steampunk Style Reviews 5

A scam of a website. Ordered a steampunk vest close to a month ago from them initially. Their FAQ stated shipments are sent in approximately 48 hours after receiving the order, and waited two weeks before sending an email to their customer support as there’s no other way to contact them. Never heard from them, never got the order with the tracker information never updating from order received, and had to send a request for a refund through my bank. Don’t order from this website.

Purchased a dress and they emailed me stating that it was delivered. I live in a complex so I figured I would check the other buildings to see if the package was left there. After checking every building, walking up and down 20-40 stairs per building to make sure that it wasn’t left infront of someone’s door, 6000 steps later!!!! I can confirm that my package was not delivered.

I tried to contact them using the link in the email to let them know that I didn’t receive it; only to have it rejected. Reply email : “could not be sent due to a possible virus.”

WTF!!!

Found two more ways to contact them using the form on the website under contact and there is a second email address listed there and I have not heard back from them.

Going to cancel payment with credit card company. I am not paying for undelivered goods.

Ordered Steampunk outfit (coat, shirt, rings, hat, boots and pants) from this site 3 weeks before the Edwardian Ball in SF. I received most items in just under 3 weeks, boots arrived 2 weeks later, so had to procure boots from a different site for the Ball. Items will show as "In Stock and Ready to Ship". Not necessarily true, as the boots showed that they were in stock and ready to ship, but they took 5 weeks to arrive. Everything is coming from Mainland China, which is fine, and quality is decent. However, don't order and think that you will have the items in 1-2 weeks, despite the sites "shipping policy" stating "We guarantee a lapse of time of 1 to 3 business days to process and manufacture your order. After the transport services take over, your order will take about 2 to 3 working days to be delivered." You will most likely NOT have the items in 3-6 business days, more like 3-4 weeks. Again, quality is decent and I love the outfit, but the delivery process and lack of phone number to call, is challenging. Everything was handled through email, but they are not great about responding.

My Steampunk Style website is a joke. Based in China and taking over a month to get my stuff. Just lost $150, wrong tracking information, wrong shipping information. Contacted customer service but they gave me the wrong information as well. I'll never buy from them again and no one else should either.

Bought Dress on the 14th February having paid extra for express handling . On the 27th February I contacted them to find out where my item was . I was told there had been a mistake and they would send out now and refund me the express handling fee However I was to make two more discoveries . Although they take money in USD they are china based which meant I had no chance of getting the dress in 6 working days which is when I need it . Also they are something to do with AliExpress . If you’re looking for Goth and Steampunk outfits stick to Violent Delights and other reputable companies. I have asked them not to send out parcel and refund me however they are now not replying to my messages . I have reported them to PayPal and hope to get my money back that way.