My Govworks Reviews 

Do not expect this passport expediter to actually do anything. In fact, they’ve added more delays in the process and I’ll be going to the passport agency myself. Like many others I thought the FedEx brand meant something, which it does not and I will never ship via FedEx either. The worst ever

A total scam; they bill you double the actual cost of getting a passport for a printout of your application and instructions; the hidden fees are disclosed after you pay the initial fee: $181 basic 8-10 weeks to $234 for 4-5 weeks. They don’t tell you about the hidden fees until you pay this initial fee. (You can do this yourself and save 100% of the cost); after you pay the initial fee they let you use their platform to complete the application and print out the shipping labels from FedEx. Page 7 asks for you to mail an additional check for $234 to us dept of state; that’s when you ask the attendant “why are they asking me to send a check for $234 when I already paid this fee?..”… that is when the attendant responds: “..yeah, I hear that a lot but we have nothing to do with it, we are a separate entity…” ; you don’t need to use FedEx to print out your passport application and give you shipping labels, you can do this yourself from a public library for free; USPS has a reliable priority mail service at 50% of the cost. I realized I had been scammed the day after I paid my fee to FedEx but refused to go through with this transaction and immediately told the attendant that I declined the service; I chose to call the number on the application, and got my money back; I downloaded my own passport application from a government site and paid $60 fee for expedited delivery for a total of $210; I will be receiving my passport in 4-5 weeks which is better than 8-10 weeks offered by FedEx + an additional $181 on top of a $234 check payable to US passport dept.

This was a life saver. The process was a bit confusing. I called several times but received my passport in 8 days. Well before the expected date. Thank You !!!! It is worth the few extra phone calls and the double check of all the paperwork!!!!

Huge waste of money! I should have just filled out the passport app for my 17 year old at the government site, printed and done a walk in at the usps. I got no value at all from using govworks.

Total waste of money. Saved no time and cost so much more than if I had just done it myself. Their partnership with Fedex is a joke. Fedex took the passport photos (which were rejected by the US passport agency for having shadows) then I had to pay Govworks for another Fedex shipping label to send the new photos. All Fedex does is deny they are the same company as Govworks (even though Fedex processed all the financial transactions).

BUYER BEWARE - DO NOT USE! I found this company while searching for expedited passport services to visit my gravely ill sister. Seeing the FedEx affiliation made me feel more at ease purchasing the service. What a joke! The application has been stuck in a "submission" process for months. I have contacted them repeatedly but have received no response. They provide a phone support number but their office is conveniently closed every time I call. They let you leave a message for their "passport team" but this seems to be a black hole for voicemails. They also have a "message center" on their website but no option to actually message them directly. I wish I could leave a zero-star review as this company seems to prey upon the desperate. STAY AWAY...unless you want to pay double for your expedited passport!

Do NOT USE THIS SERVICE FOR ANYTHING passport-related. I completed all 13 pages of passport information required, was charged $250 for an expedited passport, got a confirmation number and invoice, and THEY NEVER BEGAN THE PROCESS.

Absolute scam
this is an expensive service to fill out the basic forms, no other support or service offered other than once you complete the form another page pops up saying "here are the next steps to complete your passport" all on the customer to do, with add ons you can purchase that are just as useless. Total switch bait from FedEx, how disgusting.

Yea this website is a total scam. Dispute the charge with your credit card.

Started the "Rush My Passport" at the end of April. "Passport advisors" have never returned any of my calls. They clearly don't have enough Passport advisors.

Short story - I paid for the service 10 days ago and have heard nothing from them after multiple attempts to reach them. I paid for this service on 5/5/23, completed the document but ran into issues and needed assistance. I called the number, waited then left a message for a call back. In leaving the message the call dropped, so I tried again. Over the course of 10 days, I've called and left messages at least 5 times with NO response to the calls, no emails, etc. Today, I issued a chargeback as I have no other recourse.

I do not recommend this company. They are clearly overwhelmed and unable to handle the large amount of requests for expedited passports. I was told my passport would take 5 weeks to process. However when 5 weeks came, I had no passport. When I called Govworks, I got the run around and it took 4 days for a person to call me back, and even then was given incorrect information. By then I had taken matters into my own hands, called my congressman and gotten my passport in my hands in 23 hours. It was a very stressful situation, made worse by this company instead decreasing the stress. Do not use them.

When they told my my check wasn't written correctly they had me pay with credit card. They said my check wasn't accurate and that they would return it which they didn't. It's a CASHiers check which they never sent it back so they told me to wait 3 months and I could get the funds back. After 3 months, The bank said they did cash it, and it's too late to dispute on my credit card. I am contacting the BBB

They have a useless software entry site. There are no clues in various transition points. The help at FedEx didn't know up from down. We've been here two hours. The software created two orders for us. Helpline wait time was about 30 minutes. And we are still waiting for an extended period of time to print our documents. Instructions on-screen are inaccurate now that we are recieving voice support. No we're logging out and back to see if their crap is together.

I paid extra money because they said they could expedite it and get it back to me within 6 weeks, now it's been 8+ weeks and when I called the passport office they siad they never received the paperwork and I have to go into the office last minute and apply for a new passport since I can't renew because Rush My Passport/GovWorks have my old passport. They charged $250 for this "service"

Shame on FedEx for working with these scammers.

It’s basically just document processing. I got notified that my passport is done by the government yesterday, tuesday AM. I leave town and supposed to be out of the country on sunday. It’s supposed to be partnered with FedEx and so it’s supposed to be fed asked but they can’t give me a FedEx number and they say it will arrive on the day I leave?? that’s four days from now Complete waste of money

This is a horrible "service" ... they have my passport now for 5 weeks and they say they're behind due to the number of passport renewals and when you call they just take your info and say they'll get back to you and ....NOTHING ... don't use this !!!!!

Needed more time to submit my documents. Had to call to get approved to submit and they hung up on me or went to dial tone. I called over 5 times and finally got a hold of someone they said I needed to speak to a specialists to resolve my problems and they would call me back. I asked for a refund and they said okay but I never received a confirmation for refund. I had to go through my bank to flag the charge on my account! DO NOT USE THIS WEBSITE. THIS HAD TO BE A SCAM WITH HORRIBLE SUPPORT SERVICE.

They were Johnny on the spot initially with good tech and whatnot. But when it came to schedule my appointment to review my application, they ghosted me. Long wait times with nothing. Left call back number on Wednesday and it is now Monday with nothing. And FedEx is associated with this nonsense.

SCAM. DO NOT USE. THEY WILL STEAL YOUR MONEY