My Govworks Reviews 

terrible customer service. please do not waste your money on this service. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. i wish i could give less than one star. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. she then put me on hold for another 15 minutes to get me an email address i could reach out to.

Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. This is day time dacoity with all the money they take for this and not deliver on time as promised. Thanks to fedex for putting their brand name there as well.

I shipped my documents on June 18, 2021, received notice that they had been accepted for processing by the government on June 29, and got an email on July 22 that was book was being printed and sent back to me. I received it on July 24 in plenty of time for my upcoming trip on August 13 so I don't have to stress any more over this. I can't speak to the negative experiences others have had, but I can tell you that I was very careful to fill out the paperwork exactly as instructed and double checked multiple times to make sure it was submitted correctly. All said and done, a good experience and I will use My Govworks again in the future if I find myself in a pinch!

Could not print out documents, no tech support. The only part that worked was the part where they took my money. There are other companies that do the same thing who actually have tech support, DONT USE GOVWORKS!!

Hi! Just wanted to write a quick review. I purchased a passport renewal application on the fedex website and paid the $ for the new passport and the expedited fee. Mind you it is expensive (350-400$) but it was totally worth it. Govworks is legit. I got my new passport within 4 weeks! Once you purchase the application on the FEDEX website, you get a confirmation email and all the steps in filling it out. Just follow the steps! Bring everything to either fedex or the postal service and let them do the rest. I was very nervous afterwards reading the reviews on govworks so naturally I freaked out but then I got regular texts saying where it is and where it’s going and I felt so much better. Go on google and type in “Passport status “ to check where it is. That’s all I did. Easy process! Hope this helps.

My husband and I both used Govworks for our passports. Extremely efficient! They stayed in constant communication, will use them again!! I applied on 5/7/2021 and received on 6/25/2021. I was ecstatic!! 6 weeks!! Thank you!! For all you reading is it a scam, it’s NOT! Great service great communication!!

I was super nervous about using this service based on the reviews; however, I am extremely glad that I did as I got my passport in less than a week!!! I’m super excited! Very much so worth it!!!!! My passport reached the State in the 18th of June. 😊😊😊😊

It is six weeks today and I do not have a passport. I want a refund! Sleepless nights and I am not going to be able to go on vacation. My friends used other companies to expedite which were cheaper and they recieved their passports in 5 weeks. Now Im out thousands of dollars for a vaction I can not go on that I desperately needed. I am beyond furious.

I will call every day until I get a refund. This is a horrible service and you all should be ashamed of where you work and what you do to people who have trusted you with personal information.

Disgusting.

This is my second review. I’m writing again because there is no other means for communication. I have emailed and called the number but haven't gotten a response. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used.
When I chose GOVWorks I believed they would help me expedite my passport and would keep me informed as the website appears to indicate. However no information is shared.

Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. She got her passport with no problem on June 1st. She didn’t have to pay extra to process her passport.

I wish I could give lower than one star.. We paid for expedited passport renewal upfront, it was guaranteed to arrive before our travel date. We called for 3 days, no answer from them. No passport. No refund. No trip for us. I can’t bear to go into how much money we lost because of this. The owner of the company is Adam Boalt and he lives a glorious luxurious lifestyle funded by all the people he scammed. He’s your typical Florida-living-gross&greedy-looking-middle-aged white guy with a young wife who really really enjoys travelling. Check out their Instagrams for their fake positivity @boalt @danielaboalt
Maybe you can get a reply from them there... or at the very least they can face some public shame for their awful crimes

Oh how I wish I read this first. This place is an absolute scam avoid it at all costs.

What a scam. Have to enter credit card just to see what they do and they charged me even though I didn’t do any paperwork after I realized they charged $135 not including the fee for the passport. Don’t do it, it took a LOT of work to get my $ back, even though I didn’t order anything! HUGE rip off. Use UPS instead, fill out your own form and get a pic at Walgreens.

This is a SCAM. They don't follow up and the worst part FedEx is associated with them. Now they have my personal information...I lost $137.00

No passport, No response.. Money gone!!!! DO NOT USE THIS SITE!!!!!

I should have read these reviews before I processed through this company. I needed a simple renewal of my passport. I sent it in 6 weeks before my trip and they not only messed up my order, but they were unable to deliver it in time for my trip. My family of 5 will have to travel without me in order not to lose the airfare, house rental and all the other deposits. My nephew applied 5 days after me at another company and he got his 7 days before travel. Their customer service was horrible. They should have told me that my passport wouldn’t arrive in time. Plus I paid money when I could have went to the office to get it in a couple of days. I called the office to get a passport in person and now they say they have no appointments. I am heart-broken to have to tell my family about this.

Avoid like a plaque... it is a scam... just fill out the on-line application, print it and send directly with expedited fee.

I couldn't complete my application process through this website, as there was no way to upload my FedEx passport photo and submit my application. When I tried to reach customer service, there was not a person to talk to to resolve this issue. I was only able to get a refund by going through the Better Business Bureau.

This place is an absolute scam avoid it at all costs

Save your money! This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. Do not use their so called services. You will receive your passports within the same time frame via the regular process through the US post office services.

I did not receive my passport over 6 weeks later.
I paid over 300 dollars and they will not answer the phone. I tried 3 numbers and they all go to the same place, no answer.
I am 72 years old and this is a scam. I am contacting the attorney general