Mybathstore Reviews 122

From day of order to receiving item 24 days for an item that was supposed to be in stock is not great. But if you are prepared to wait, then the part was genuine and fitted perfectly

Great communication and delivery

Superb communication and service. Went above and beyond to assist in what I needed to finish a difficult job. Thank you.

i found out i ordered the wrong tap when it arrived
they took it back and sent me the the right tap in very good time

so well done my bathstore

Great company and products of very high quality. We needed to do a return (not myBathStores fault) and it was seamless. Special thanks to Klaudia who was absolutely brilliant. Highly recommended.

Couldn’t recommend this company enough they were so thorough with their answers to my questions. It arrived very quickly and looks fantastic. Would highly recommend this company.

Needed some good quality bathroom fittings at a competitive price with stock availability.

Identified Mybathstore as a potential supplier - they met all the requirements and the Order was placed and satisfied quickly and efficiently - great Customer Service throughout.

We had a small fault caused by a manufacturing defect, but Mybathstore went above and beyond with the return and replacement, dealing with the whole thing very professionally. Would highly recommend

Awful. Item never received, was apparently damaged in transit. Poor communication, I had to chase several times to get any update. I would not buy from them again. They did agree to a refund when I finally got hold of them.

Thank you !

Hans Grohe parts at unmatchable price.
a professional supplier who delivers !
Excellent communication, no complaints
To contact :Email is the key and leave your phone number / issue .
Max sorted a minor delivery delay ( no fault of their company btw)
They Phoned out of hours on Friday evening and I had a next day delivery as promised by courier including a minor problem solved!
Puts a definite C in customer service
and and in confidence!
Thanks very much Klaudia and of course Max!
Great to get that call AND sort things out
I’ve been Building 39 years and you guys are definitely ok ! It’s a tough industry to stay in,
So well done , thank you and you’re definitely on the map! and in my directory now 😊

Long wait for delivery and no communication. Out of the blue l receive a parcel from Fedex.
All good as my item was not urgent but needed.

Few items were required some Hansgrohe and Geberit to fix my bathroom, could not find them anywhere as all other shops told me i need to wait few weeks. Mybathstore managed to deliver them to me within 14 days. From what i was told by helpful staff is that they cooperate with some EU warehouses that gives them the advantage of being able to deliver something that other shops require long weeks. Would like to thank Max for best customer service via telephone. BTW - sorry i kept calling so often to confirm some details. His patience is highly appreciated.

I managed to get the exact basin mixer tap I was looking for at Mybathstore, which I couldn't source at other outlets. It was delivered within the planned schedule and it arrived safely packed. Fitted perfectly when installed.

I was directed here by teh CS team at Grohe as I neede a specific item. The price was the best in teh UK and dleivery was quick

I had to pay £6.90 for courier delivery, being the only option for this 40 gram part.
The company behind Mybathstore, alleges to be in the UK but the 17 parts, allegedly in stock, got stuck in customs. Then they, allegedly, got stuck in transit. They never appeared and there are still 17 shown, allegedly, in stock.
I had to contact them 3 times over the 5 weeks of non-delivery. If you wish to pay up and get nothing but aggravation, then this lot are perfect for you.

After contacting supplier requesting they expedite the order from the 10 day lead time, My Bath Store, Klaudia in particular were extremely helpful and sorted the new shower head in half the time, at their own cost as we had no shower! would recommend this supplier and call out the great customer service provided.

Great company to deal with kept well informed about my delivery,I certainly recommend this company to anyone. I certainly will be a loyal customer in the future.

order did not arrive in time and no updates on delivery, so phoned and left a message. They phoned me back and sorted it out and it arrived next day. it was a good price