Big John's Reviews 

Ordered a veggie burger at the till, the menu said it would come with relish and salad. Person on the till asked if I wanted mayo, I said no. I noticed my receipt said Add Mayo on it so I went back to the till to ask them not to put mayo on it. They said I had to say so when first ordering and I said that I did. They then give me the box, me thinking they've amended it, I get home to a burger full of mayonnaise with no salad, no relish, nothing: just a burger and bun on its own. I never asked them to remove the salad or relish. I called up to complain, the person spoke over me before I could finish explaininh and said he would give me a free burger but when I asked how I would show it was me he hung up on me. Won't be going back.

I been to hallgreen branch today , Iam regular customer, I ordered two 9 inches pizzas, large chips and a pizza slice and chips, the guy who work in pizza section he said only 4 toppings allowed, my concern is there is no written sign in shop and even online there is no limit of toppings, they made this restriction their self, I was very disappointed with their service

Writing this at 3:24 AM, and have not received an order placed at 11:45 PM, DESPITE them updating the tracker at 2 AM to say it’s on its way. (It was ONE pizza)

Also phone line just rings out.

Never ordering from Shirley branch ever again.

Used the west Bromwich drive through to order 2 fish and chips. £21.90! Was Told to drive round to the front of the shop and wait. 10 minutes later, my order was brought out. When we got home the chips were hard, and had a plastic consistency, the fish was flavourless, and dried up. It wasn't freshly cooked. I'm very disappointed I wasted my time and money. Won't be using again, and certainty wouldn't recommend.

Chips cold ,chicken not breasts ,again cold ,horrible ,dry rubbish ,Donner burgers ,cold dry ,nothing Woz fresh ,dry cold horrible garbage,never again ,

Poor Experience at Big John’s Chicken

Date: 06/08/2024

Branch: Hall Green, Birmingham

Dear Big John’s Management,

I am writing to formally express my deep disappointment with a recent experience at your Hall Green, Birmingham location on the 6th of August. My friends and I visited your restaurant, and unfortunately, the quality of the food we received was extremely subpar. This was not the first time we encountered issues at your establishment; during a previous visit, the food was not freshly cooked, and the chicken was served warm, not hot. This having told the order handler to take his time and not rush the food.

However, the most recent visit was particularly concerning. Not only did the chicken taste off, but all 3 of my friends suffered from severe diarrhea for several days afterward. They noted after the meal that the chicken appeared undercooked, which raises serious concerns regarding the hygiene and food safety practices at your restaurant.

This experience has left us deeply disappointed and worried about the standards maintained at your establishment. We expected much better and feel let down by the situation.

I urge you to take this feedback seriously and conduct a thorough investigation to prevent such incidents from happening again. We would appreciate a response outlining the steps you plan to take to address this matter. Failure to do so will result in me to express my experience in a negative way across social media.

Thank you for your attention to this issue.

Sincerely,

Mr. G

Awful service

Terrible customer service. Ordered a stuffed crust 16 inch XL pizza from here, when asked for the free complementary dip (usually get garlic & herb at papa johns or dominoes for free) the Rep out right refused and said we charge for all dips including ketchup and Mayo. How cheap could a fast food establishment get! taking advantage of customers just because they can for profit.. as for the pizza, the toppings fell right off the slice as soon as we lifted it, which expalins the poor hygiene of sweetcorn and chicken bones left on most of the tables. Maybe y'all should learn how to get that right before you decide to charge extra prices for dips.

Absolutely worst place now in Birmingham charging people extortion prices for cheap rubbish watered down drinks with the meals which you have to purchase with his very small uncooked meals this place needs to be closed down if I’m honest terrible experience and staff just as rude

Food is fine just customer service. Rang the number which is on Google for my branch. Got told they do not have a direct line. Spoke to a man who was so rude. Told him how they normally make the burger and he said no they don’t I said they do then he said he would tell them. He clearly didn’t the burger came with just cheese no burger sauce. The customer service is always just so rude it’s so off putting that’s why I hadn’t ordered from then since years ago literally won’t be returning.

Ordered food at 20:40 still waiting now. Simple order

The new women in drive through is incompetent messes up the orders she is more interested in flirting with male colleagues but yet presents herself as a good Muslim wearing a scarf. They call it a drive through but yet you have to park up and wait half an hour or more even when your the only customer in drive through to get your food where as if we wanted to wait for our food we would just go to a restaurant sit and wait. The Birmingham branch is way more busy with a constant flow of traffic but yet they manage to give you your food straight away. The workers just stand around flirting with one another ignoring customers the place is shambels it needs new management a whole new line of staff! It's not surprising they are not that busy I'm sure other customers have felt the same and never returned. Even after 30 minutes wait we had uncooked chips served to us.

Was disappointed about the restaurant conditions including no working restroom in the restaurant.

Terrible service. Didn’t make the order as I asked. Didn’t put any peproni in my pizza even though i paid for extra toppings.

Increase in price , decrease in quality and portion size!

I order from bigjohn near westbrom everyday at night . The person whj takes orders always change some time I then very polite and happy face but today I face a worst person at bigjohn very bad reaction while I was ordering like he was frustrated and when I asked to repeat order he took a bad breath

Bought chicken an chips did a large order but the chicken was un cooked

The worst customer service over the phone I have ever come across and I'm 40yrs old.

Had a fish and chip meal from this establishment delivered by Deliveroo, found a rhinestone from someone's finger nail in the chips, , complained to Deliveroo but no response, Been a regular customer from here but never again

Ordered the 20” Vegetable Pizza there was a tray pizza base on the counter however the assistant went to the back and got another pizza base and made the Pizza probably left over rubbish. Went home tasted awful and the dough at the ends was a dry as anything. Had an upset tummy afterwards, whole family did not like IT.