mycar Tyre & Auto - Helensvale Reviews 

I had an extremely concerning and unacceptable experience today involving the Store Manager from mycar Tyre & Auto Helensvale.

We were not customers of mycar Tyre & Auto and were in the car park outside the store. After returning to our vehicle, the Store Manager from mycar Tyre & Auto Helensvale came after us over a shopping trolley that I had not placed into the trolley bay because the bay was already completely full.

We were already inside our vehicle when the Store Manager chased us down, yelling and shouting at us in an aggressive and confrontational manner.

This occurred in a busy public car park directly outside mycar Tyre & Auto Helensvale, with families, mothers and children nearby. The Store Manager was wearing a clearly visible mycar Tyre & Auto branded shirt and was readily identifiable as representing the company while this was taking place.

Regardless of anyone’s view about where a shopping trolley should be left when the trolley bay is already completely full, the response was completely disproportionate. Being chased down to our vehicle and yelled and shouted at by a Store Manager in a public place was, in my view, verbally abusive, aggressive and entirely unacceptable.

What concerns me even further is that we were not customers of mycar Tyre & Auto raising a complaint or disputing work carried out by the store. If this is how the Store Manager from mycar Tyre & Auto Helensvale is prepared to address a member of the public outside the store over something as minor as a trolley, it raises serious concerns for me about how a genuine customer complaint or dispute might be handled.

A Store Manager should be setting the standard for professionalism, restraint and respectful behaviour, particularly while wearing the company’s uniform and publicly representing the mycar Tyre & Auto brand.

A formal complaint regarding this incident and the conduct of the Store Manager has now been submitted to mycar Tyre & Auto Head Office.

Given the nature of the incident, the aggressive yelling and shouting, and the fact that it occurred in a public place after we had already returned to our vehicle, I will personally be taking the matter further.

I am posting this review because I believe what occurred today needs to be formally documented, properly investigated and addressed by mycar Tyre & Auto.

Rude customer service representative. He was on the phone (headset) while talking to me. He provided advice but when it was not completed by mechanics, blamed me for not authorising his advice. Terrible communication while conducting a phone call.

Prompt and courteous

Car broken Monday. Need by Thursday. No problem.

Great customer service and communication

Required a puncture repair but there was no charge because I purchased the tyres from them.

This is my second set of tyres from this store, great prices and service with both purchases.

The tyre care plan that came with the tyres was a real bonus.

Always like dealing with the staff at Westfield Helensvale my car tyre and auto.. although my car needed a lot of work done, they were quick and prompt with the work done and with a sense of humour.

Great service, reliable, great communication

Service was excellent, everything was explained.

god reliable and will call if extra work required and if have parts will do it straight away

The staff are amazing and super efficient

Fast and efficient

1st timer with Helensvale MyCar…
Great communication, super transparent, charged me a good price considering the extra work needed. Definitely my new go to, Excellent service thanks team!

Excellent service , very quick and friendly

Great and friendly service, got me in for my tyres quickly

Very pleased with how my service was carried out. Staff were great and my car was made ready earlier than expected. Will continue to use My Car. Thank you to your team.

Friendly efficient service.

Quick booking times.
Friendly staff