I don't often leave reviews but I was so impressed by My Car Import I felt compelled to do so. Everything run like clockwork and I don't think thee was a single email I sent them that they did not res... Toon meer
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Lees wat reviewers zeggen
Complete help and support from start to finish, I finally imported my Classic car from our time living abroad, having left it in a foreign barn for nine years and then a U.K garage for a year I needed... Toon meer
Great support from start to finish, these people know what they are doing. The website guides and supports the process steps very well. Website look and feel is a little aged, but don't let that pu... Toon meer
Having never had the need to import a car or motorcycle before I rang round quite a few places. My car import explained everything in great detail and were quick to respond be it through phone call o... Toon meer
Bedrijfsgegevens
- Import/export-bedrijf
- ook in
- Autoregistratiebedrijf
- Importeur
- Rij- en voertuigbewijsbureau
- Voertuig transport agent
Geschreven door het bedrijf
My Car Import have been importing vehicles to the UK from all over the world for the last 25 years. We offer customers wishing to import a vehicle into the UK an easy alternative to having to take on the process by themselves. We have built our business on a professional door-to-door service that covers every aspect of your vehicle import and stop the potential problems if you do not have our team to help you. We have the extensive and detailed knowledge required to make the decision to import a vehicle to the UK an easy one – we are here to offer the solution to import your vehicle to the UK. If you’re relocating to the UK, purchased a car of any age from abroad or bringing your European car into the country, we’re here to help. Use My Car Import for your vehicle import and you will be assured whilst we use our worldwide business to business network, industry knowledge and unique privately operated IVA testing facilities to quickly and cost effectively get you and your car back on the road here in the UK. REASONS TO CHOOSE MY CAR IMPORT: EU & NON-EU VEHICLE IMPORT EXPERTS WORLDWIDE NETWORK OF CONTAINER SHIPPING THE ONLY PRIVATELY HELD IVA TESTING LANE FOR PASSENGER CARS IN THE UK A HUGELY EXPERIENCED TEAM OF IMPORT, TESTING AND REGISTRATION EXPERTS FASTEST TURNAROUND TIME DOOR TO DOOR OF ANY FIRM IN THE UK FAST TRACK DVLA REGISTRATIONS EXTENSIVE AGENT AND PARTNER NETWORK THROUGHOUT THE WORLD IN HOUSE LIGHT CONVERSIONS AND COMPLIANCE TESTING PREPARATION
Contactgegevens
Trent Lane, DE74 2PY, Castle Donington, Verenigd Koninkrijk
- 01332 810442
- steven@mycarimport
- mycarimport.co.uk
4,8
Uitstekend
1K reviews
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Excellent service
Brilliant service! Smooth registration and every penny worth it. Saved me the hassle of completing a complicated process of importing and registering my car in the UK.
7 april 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your review. We’re really happy to hear that our service made the importing and registration process smooth and hassle-free for you. If you ever need assistance again in the future, we’ll be here to help!
The Team @ My Car Import
Will not recommending to anyone
I shipped a car from Hong Kong to the UK through this company and had a disappointing experience that others should be aware of.
I received a quote in November 2024, which included a £995 Red Sea Diversion Surcharge. Before proceeding, I emailed them in early December to confirm that the price was still valid, and they confirmed it was. Based on that, I paid the deposit and moved forward.
However, once the car arrived in the UK, I was told I needed to pay an additional £700 due to “shipping cost increases.” This charge was never mentioned beforehand—not during quoting or the shipping process. It was only brought up once the car had already landed, leaving me with no real option but to pay in order to proceed.
I asked for proof of this charge and was told their accounts team was closed and that I’d receive an invoice the following week. That invoice was never sent.
Instead of focusing on the core issue, they commented on how I wrote my emails, suggesting I had used AI tools. For context, English isn’t my first language, and I used AI to help structure my responses clearly. The points I raised came from a lawyer friend, and I was hoping for a professional reply.
In one of their emails, they described the situation as a “zero-sum game.” Looking back, it felt exactly like that — I paid the full amount, received no proof of the charge, and was left with no transparency.
They later offered me a £150 discount on the delivery fee—but only if I agreed not to share any part of our conversation publicly. I chose to pay everything in full with no discount because I believe people deserve to know how this company operates and treats customers.
Lastly, before accepting their quote, I tried to read their terms and conditions — but the link led to a 404 “Page Not Found.” So when they later claimed that the charge was covered in their terms, I had never even been given access to read them.
The lack of transparency and professionalism throughout the process was extremely disappointing. I don’t recommend MyCarImport, especially if you’re shipping a car from overseas and expect clear communication and fair treatment.
27 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Hi Ryan,
Thanks for your review.
In December when you accepted your quotation, we were correct to say that the quote was valid and you were OK to proceed on that basis. We had no knowledge of an impending shipping line rate increase that would come into play in the coming weeks and months.
Prior to acceptance and during the quote acceptance procedure, we strongly recommend reviewing our terms and conditions to check you are happy with some of the risks involved with shipping goods, and the liabilities you inherit, that may not be akin to a standard customer experience when buying everyday goods. From our correspondence it was evident that you had not checked this before becoming a customer. What has happened with your shipment is very rare, but it is still important to be aware as a customer of possible eventualities. We have checked our system and created a mock scenario, and access to terms and conditions are viewable before accepting and always available to you via your customer portal throughout the process.
Given the rate increase was unforeseen and happened during a period where shipping your car was irreversible, we had to pass on the smallest additional charge we could, even absorbing some of the rate increase ourselves to soften the blow.
Understandably, receiving further charges for a service during the process will never be warmly greeted by a customer and we were aware of that when notifying you, it's always going to reflect badly on us regardless of how well we explain the situation. Our correspondence was lengthy and we were making very little ground to a resolution with the use of AI for responses, hence why we asked if we could resolve matters and work towards an agreement instead.
It's tricky for a business when a proposed bad review of the company is used as a financial negotiation tool and whether the review is left or not hinges on what compromise is made, hence why we tried to agree on a resolution that did not involve this.
We're disappointed we couldn't come to a resolution that suited both parties on this occasion and you're entitled to voice your opinion of your experience with us. It is worth stating that other than this unfortunate circumstance in your import we conducted the process accurately and efficiently, in keeping with our initial proposal of events and actions. We have a high level of satisfaction from our customers, evidenced by a large proportion of positive reviews we receive.
We hope readers of this correspondence will see that Ryan's dissatisfaction was a result of one very unfortunate element of his shipment and not representative of the overall service our customers experience.
Thanks,
The Team @ My Car Import
Communication was amazing the whole way…
Communication was amazing the whole way through the process! Especially the customer service from Steph! Thank you!
The team even accommodated me collecting my car earlier than the 72 hours they need to get the car ready.
Would highly recommend My Car Import
28 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your fantastic review. We're so glad to hear that communication was top-notch throughout the process, and we’ll be sure to pass on your kind words to Steph. It’s great to know that the team was able to accommodate your early collection as well. We truly appreciate your recommendation, and we're here if you need any further assistance in the future.
The Team @ My Car Import
Brilliant service and amazing lads over…
Brilliant service and amazing lads over there. Everything went well, smooth and absolutely clear step by step. If you need to import your vehicle, go with them and you will never regret. Highly recommended!
1 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your feedback. We’re thrilled to hear that everything went smoothly and that you found the process clear and straightforward. It’s fantastic to know you had such a great experience with our team. We really appreciate your recommendation and are always here to help with any future vehicle imports.
The Team @ My Car Import
Car import from France
James kept me informed throughout the process. My car was imported into the UK from France and then registered with DVLA and it all went very smoothly. I highly recommend My Car Import for stress-free importations
20 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your wonderful review. We’re really glad to hear that James kept you well-informed and that the whole process, from import to DVLA registration, went smoothly. It’s great to know we could make the experience stress-free for you. We truly appreciate your recommendation, and we’ll be here if you need any assistance in the future.
The Team @ My Car Import
If you want to import your vehicle look no further.
Really happy with all the service, any queries were answered with a phone call with Steven Chapman very helpful and was really impressed with the speed it was all in completed in 7 working days Brilliant work from the whole team.
Regards Glenn.
27 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your kind words, Glenn! We're thrilled to hear that Steven was able to assist you and that everything was completed so quickly. Seven working days is a great turnaround, and we’re glad the whole team could make it happen smoothly for you. We truly appreciate your feedback, and we’re here if you need anything else in the future.
The Team @ My Car Import
Very good company comprehensive…
Very good company comprehensive knowledge and advice throughout process always on hand for any queries.
Buy with confidence!
26 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your great feedback. We're really pleased to hear that our knowledge and advice helped guide you through the process, and that you felt supported every step of the way. If you ever need anything else, we’ll be here to help.
The Team @ My Car Import
VERY HAPPY ...MADE THE PROCESS VERY…
VERY HAPPY ...MADE THE PROCESS VERY EASY .
GOOD COMMUNCATIONS START TO FINISH
25 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you for your fantastic review. We’re so glad to hear that the process was easy and that our communication kept everything on track from start to finish. If you need anything else in the future, don’t hesitate to reach out!
The Team @ My Car Import
Great service
Nathan has provided all the necessary information for me to collect my car after a long shipping journey from Bangkok to Southampton. Everything was on point, I cannot recommend him more!
25 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you for sharing your experience. We’re so glad to hear that we were able to provide you with all the information you needed to collect your car after its journey. It's fantastic to know that everything went smoothly, and we really appreciate your high recommendation.
The Team @ My Car Import
Great company
Great company. Very efficient and professional staff. We felt at ease that our vehicles were in great hands.
22 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Amazing to hear. We’re so glad to hear that you felt at ease and confident with our team handling your vehicles. If you ever need anything else, we’ll be here to help.
The Team @ My Car Import
They did what they promissed!
20 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
We're glad to hear that we delivered on our promise. If you need any further assistance, feel free to reach out – we're here to help!
The Team @ My Car Import
EXCELLENT COMPANY TO DEAL WITH
I spoke with my car import back in December only to ask them a question about a vehicle that i imported using a different company, they was so helpful giving me the info & they got nothing out of it only being helpful, so i needed help to register my truck spoke with James 18 days later truck is registered i was kept informed throughout the application.
I can highly recommend them for importing a vehicle.
17 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your kind words and for sharing your experience. It's great to hear that James and the team were able to assist you efficiently and keep you informed throughout the process. We really appreciate your recommendation, and if you need any further assistance in the future, don’t hesitate to reach out!
The Team @ My Car Import
All the team at MyCarImport have been…
All the team at MyCarImport have been fantastic in helping me to deal with this complicated process. Communication was prompt and their portal was very easy to use, Everything was done within a couple of weeks and I am now in receipt of my new UK registration plates. I wouldn’t hesitate to recommend them.
14 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you so much for your wonderful review. We're thrilled to hear that you had such a positive experience with our team. It's great to know that our communication and portal made the process easier for you. We're happy we could assist in getting your UK registration plates sorted quickly. Your recommendation means a lot to us. If you need anything else in the future, don't hesitate to reach out.
The Team @ My Car Import
Importing Car from France
My Car Import made the entire process of reimporting my car back to the UK very easy and painless. I've no doubt that it was also a faster process than trying to deal with HMRC/DVLA directly.
12 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you for taking the time to provide your feedback. We're glad to hear that we could make the reimportation process smooth and hassle-free for you. If you ever need any more help, please reach out.
The Team @ My Car Import
smooth and easy to use service
easy to deal with very smooth operation and took all the stress out of relocating my car from spain to uk. would not hesitate to use them again if necessary. well done
13 februari 2025
Review zonder uitnodiging
Antwoord van My Car Import
Hi Kenneth,
We’re delighted to hear that you found our service smooth, easy to use, and stress-free when relocating your car from Spain to the UK. Your kind words mean a lot, and we truly appreciate your trust in us.
The Team @ My Car Import
Car imports made simple
If you're in need of help with importing a vehicle, then look no further. It's not often that a service provider exceeds your every expectation, but My Car Import has done that and more.
Their service removes all of the worry and complexity for the customer, and it's seamless. Their team are extraordinarily competent, cooperative and customer focused. The entire process is handled with superb efficiency, and you're kept informed and updated throughout. The team goes above and beyond in helping to accommodate requests, and you're made to feel as though nothing is too much trouble.
These guys deal with some fabulous cars, but they treated my old Land Rover like a Ferrari.
This service has been worth every penny. I wholeheartedly recommend My Car Import.
10 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you, Caroline!
Your review truly means the world to us! We’re delighted to hear that we exceeded your expectations and made the import process completely seamless for you. Our goal is always to remove the stress and complexity for our customers, and it’s fantastic to know that you felt well taken care of every step of the way.
We especially love that you felt your Land Rover was treated like a Ferrari—that’s exactly how we believe every vehicle should be handled!
The Team @ My Car Import
Import from Cyprus to the UK
I recently used this company to import my car to the UK from Cyprus. I can’t praise them enough for the work they did. The car arrived in excellent condition with the correct modifications for the UK. There was fantastic communication from the company throughout and they expertly guided me through the process, essentially turning what could have been a very stressful experience into a breeze. I cannot recommend them enough!
5 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you, Harry!
We’re so pleased to hear that you had such a smooth experience importing your car from Cyprus with us! Ensuring your car arrives in excellent condition with the correct modifications, while keeping the process stress-free, is exactly what we aim for. Your kind words and recommendation mean a lot to us!
The Team @ My Car Import
Quick to respond and Professional
Quick to respond and I spoke with a person (not a bot); came up with a solution for our specific problem and our vehicle was licensed in a week (we had been waiting for the vehicle dealership to license the vehicle since July 2024 (8 months ago). MyCarImport did it in a week. Very professional and very responsive and their online portal make it very easy to upload documents and keep track of the application progress. Wouldnt look anywhere else when next licensing/ importing a vehicle into the UK.
28 februari 2025
Review zonder uitnodiging
Antwoord van My Car Import
Hi Matthew,
We’re so pleased to hear that you found our service professional, responsive, and efficient! Helping our customers find solutions and making the process as smooth as possible is what we do best. It’s fantastic to know that our online portal made things easier for you, and we truly appreciate your trust in us.
The Team @ My Car Import
I ended up using My Car Import because… I was finding the import process so stressful
I ended up using My Car Import because I was really struggling with all the requirements to import my vehicle after I had brought it across to the UK. From the start they were brilliant, fast, able to answer my many many questions and just made it so much easier for me. It was the biggest relief when I could just hand it all over to them. I would highly recommend using this company!
5 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Hi Beth,
We’re so glad we could take the stress out of the import process for you! It’s always our goal to make things as smooth and straightforward as possible, and we’re delighted to hear that you felt relieved handing it all over to us. We truly appreciate your kind words and recommendation! If you ever need anything in the future, we’re always happy to help.
The Team @ My Car Import
A really well ordered process with…
A really well ordered process with engaged communication
5 maart 2025
Review zonder uitnodiging
Antwoord van My Car Import
Thank you, John!
We appreciate your 5-star review and are glad to hear you found our process well-ordered with engaged communication. Keeping our customers informed every step of the way is a priority for us! If you ever need our services again, we’re always here to help.
The Team @ My Car Import
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