I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... Toon meer
Bedrijf heeft geantwoord
Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... Toon meer
Bedrijf heeft geantwoord
The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over myCigara
Geschreven door het bedrijf
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Contactgegevens
GM House, Wilkinson Way, BB1 2EH, Blackburn, Verenigd Koninkrijk
- 01302 320871
- info@mycigara.com
- mycigara.com
4,1
Goed
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My parcel never arrived
My parcel never arrived. Tired chasing it but got nothing. Wouldn’t recommend. Vape club sent my parcel perfectly
14 januari 2021
Antwoord van myCigara
Dear Mark
Thank you for taking the time to leave us a review.
I can see that you placed two orders this month.
I have checked the tracking on Order 17341 (PV196135375GB) and can see that your order was delivered on 6th January.
Your order 17201 (PV196134675GB) has had no tracking update since 6th January. I do apologise for this as Royal Mail are expecting delays in some areas. I will arrange to get this order re-sent to you today.
In the meantime should you have any further queries, please do not hesitate to contact us at info@cigara.co.uk.
Whole package! Great company
Great flavours and a good variety of vapes. Delivery each time has been quick with the exact products ordered. No faff, super easy and great timing! Love these guys
13 januari 2021
Service & delivery was prompt
Service & delivery was prompt, however your website still does not offer the Customer loyalty discount that is received in the shop - I have mentioned this previously but nothing has changed.
13 januari 2021
Great customer service
Great customer service! I first used my cigara in December after being recommended them by a friend for speedy delivery and quality products. This led me to be surprised when after a couple of weeks my order had not arrived, however was quite understanding of any delays due to covid and it being around Christmas time. So I emailed the company for an update. I received prompt responses from Noreen, who sent out my order again. Unfortunately the coils I ordered were out of stock, received the rest of the items I’d ordered the following day and then received the coils only one day after through Royal Mail special delivery! Great customer service to turn around what could have potentially been a bad experience resulting in me not using them again. I will definitely use again following my experience and cannot wait to visit the store when they are able to open! Thank you.
12 januari 2021
Antwoord van myCigara
Hi Natalie
Thank you for taking the time to leave us a review.
Although we got off to a rocky start, I am glad we managed to resolve the issue with your order.
If you need any further assistance, please do get in touch and we will be more than happy to help you.
Store is very expensive
Website seems ok. Good prices and free delivery, however the store, or at least my local store, just seem to make prices up on the spot and are always way more expensive than online.
11 januari 2021
Review zonder uitnodiging
Order was dispatched on 4th January and…
Order was dispatched on 4th January and still no order and now Friday 8th January. Not impressed, before my orders have always been good but not this time.
Since sending an email the company apologised that I had not received my order and gave me a full refund.
8 januari 2021
Antwoord van myCigara
Dear Kate
Thank you taking the time to leave us a review.
I'm sorry to hear you're experiencing delays with your order.
Royal Mail are experiencing delays due to COVID-19 and therefore have advised to allow up to 7 working days for your order to reach you. I do apologise for any inconvenience this may have caused, however we are trying our utmost to get parcels to our customers as quickly as possible.
If you have any other queries, please do not hesitate to get in touch with info@mycigara.com
Kind Regards
MyCigara
Quick dispatch
Quick dispatch! Golden Original liquid tastes great; no sickly sweet after-tsste.
7 januari 2021
Customer service isn’t helpful
Ordered a vape and received on new year eve, less than a day later it stopped working, contacted customer care who advised I had to send back at my own expense to get a replacement. Due to the fact the item is faulty I don’t see why I should be covering the return delivery cost, certainly after only a short period of owning the item! Very bad service and the item itself is useless as stands.
2 januari 2021
Antwoord van myCigara
Dear Jenna
Thank you for taking the time to leave us a review.
I'm sorry to hear you have had issues with your recent purchase. We did contact you via email to resolve your issue. A replacement device has been sent out to you and should be delivered soon.
Please do get in touch if you require any further assistance.
Kind Regards
MyCigara
A* service and great discounted…
A* service and great discounted products!
I only buy my eliquids from here since my first purchase!
2 januari 2021
Christmas order
Ordered a few things for my husband for Christmas. Website was easy to use, affordable and the delivery time was quick too.
1 januari 2021
Antwoord van myCigara
Dear Stephanie
Thank you for taking the time to leave us a review. We are glad you enjoyed our service. We look forward to hearing from you soon.
Kind Regards
MyCigara
Order was delivered very late
31 december 2020
Antwoord van myCigara
Dear John
Thank you for leaving us a review.
We can see that your order arrived on 29th December. We do apologise for the delay in your order reaching you. Unfortunately this was beyond our control as Royal Mail were experiencing delays with deliveries as they had a huge volume of packages during the seasonal period.
Please do get in touch if you require any further assistance.
Kind Regards
MyCigara
Antwoord van myCigara
Dear Alex
Thank you for taking the time to leave a review on your experience with us. We look forward to hearing from you again.
Kind Regards
MyCigara
Excellent price Excellent service
30 december 2020
The first time i ordered I queried why…
The first time i ordered I queried why in-store discounts weren't available on line. MyCigara responded with a good-will discount code but when I tried to use the code, it was not accepted. I emailed a complaint which fell on deaf ears and i didnt even get an acknowledgement!!
Second time i ordered, i waited for about 5 days before enquiring where the order was. MyCigara response was that they weren't sure what happened there and i posted it out again. Understandable error you might think except the same happened on the first order and i had to chase before i got it.
No confidence at all in MyCigara website ordering and customer care system hence the one star.
29 december 2020
Please send me the order I paid for
Sent me the wrong order. Emailed repeatedly - ignored
28 december 2020
Antwoord van myCigara
Hi Lynda
I'm sorry to hear you have received the wrong items in your order. Please contact us at info@mycigara.com and we will get this resolved for you.
Kind Regards
MyCigara
Got off to a bad start but then they…
Got off to a bad start but then they turned it all around and my issue got dealt with promptly. Thankyou
27 december 2020
Review zonder uitnodiging
Easy to order fast delivery
26 december 2020
Great service
26 december 2020
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