Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Toon meer
Bedrijf heeft geantwoord
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Toon meer
Bedrijf heeft geantwoord
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Uitstekend
431 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent phone advisor
Excellent phone advisor
Credit to the team
11 februari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review. We much appreciate you taking the time to provide this feedback.
Received a letter saying I owe £25.88…
Received a letter saying I owe £25.88 to EE. Rang EE and they say there is no outstanding debt, as I pay by direct debit. Tried ringing EPFS, to be fair it's Sunday Evening so no answer (although EE did!). Will try ringing in normal business hours EPFS ref: 149262921.
9 februari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
We appreciate you have advised you have been in contact with our client.
Our office opening hours are 8 am to 8 pm Monday to Thursday, 8 am to 5 pm Friday and 9 am to 1 pm Saturday. Our team can be reached via 03445714030 or contactus@MyEPFS.com.
EE also offer a transfer process if you wish to contact them, by calling 0800 956 6000. These details are listed on their website at https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency.
At your convenience, if you can get in touch with our team we can assist and look into this further.
Kind Regards
Call handlers very polite and…
Call handlers very polite and professional. No letters only reason knew something was missed was a call.
6 februari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. We are glad to know you found our team polite and professional.
Very helpful and understanding
After struggling to pay my debt the bill was passed on to these people and the gentleman couldn't have been more helpful and understanding of my situation I put in an offer that I could afford and he made it quick and easy to set up a direct debit
31 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Many thanks for the review. We are very pleased to hear our colleague was understanding of the situation and made things easy.
.The staff were extremely courteous and…
.The staff were extremely courteous and understanding, informative, and supportive. A successful outcome achieved through dedicated personnel.
28 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you Fiona. We much appreciate the feedback. It's very pleasing to know you found the team courteous and understanding, informative, and supportive.
Very helpful
The colleague I spoke yo very helpful. Had patience why disability. With numbers an spelling. Vert happy. Mr Sherrington.....
27 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We appreciate you taking the time to provide feedback. We are glad to know our team member was helpful for your situation.
She did the best she could do but I…
She did the best she could do but I needed more help, which was unavailable for her to do
27 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review Jane. We appreciate you taking the time to provide feedback.
I’m pretty convinced that this is a…
Edit- 5 star service? Have you seen how many complaints are on here from others? No letter received and I emailed as instructed and still no response.
Update- Text only is completely unprofessional ‘We have important information for X. Please visit secure link (my-rise.com).’ Again, I have no debts. I am not giving out my personal information to something that has shocking reviews and looks suspiciously like a scam. If it is real then whatever company you’re acting on behalf of can get in touch with me.
I’m pretty convinced that this is a scam.
I’ve been receiving harassing text messages that demand I get in touch with them. I looked up this company and on the UK government website, it says it’s dissolved as of the 5th of November 2024. I don’t know how they know my first name and mobile number, if this was genuine then I’m sure I’d receive a letter, email or phone call. I have no debts so there is no reason for me to be continually harassed.
27 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
This is a response to the edited review on the 30-01. Many thanks for providing TrustPilot the phone number.
We wanted to let you know we have located the number and removed it from the associated account. There will be no further messages related to that account for the number provided.
Our complaints team responded to an email on the 29-01, this covered requirements in regard to DPA for them to release further information via email. The email, may on this occasion be in your spam folder.
If you require further information, we can support this if you can locate and respond to the complaints team email, alternatively our team are available on 03445714030.
We apologise for any inconvenience.
Kind Regards
------------------------------------------------------------------------------------------------
Hi,
This is a response to the edited update.
We are here to help, and are in no way a scam, which is reflected in the balance of reviews reflecting 5 star positive feedback where customers have engaged with our team.
Please be assured that we will have sent a letter to the address we have on record. If you have not received one, we may have been provided your phone number in error and we apologise if that is the case.
We respect your decision should you not wish to share information with TrustPilot or email our complaints team to provide a reference number. We'd love to help further, but unfortunately, we can't identify the account the text message was associated with without this information.
If you change your mind but don't want to update TrustPilot and would like us to look into this further, our complaints team can be reached at complaints@myepfs.com.
Kind Regards
---------------------------------------------------------------------------------------------
Hi.
Please be assured any attempt at contact from our firm is not a Scam; we are authorised and regulated by the Financial Conduct Authority. Our firm reference number with them is 708669, and we are also a Credit Services Association member.
Regarding the website you checked, the information you have sourced is unrelated to our firm. The firm was incorporated in 2001 and remains active.
Creditors assign us to provide help, typically when a customer is in arrears, as we are well placed to help, treating customers with understanding and compassion to reach affordable solutions for their circumstances.
When we are asked to contact a customer, we will use the contact details we have available, utilising SMS as one channel and sending letters as well. In this instance, if you have received a text but not a letter, we may either have been provided an incorrect telephone number or may not have an up-to-date address.
As we can not identify any associated accounts or email addresses from this review, we have reached out to you via TrustPilot for further information. Please provide them with the EPFS reference number in any SMS received, and we will arrange for the associated telephone number to be removed if it’s incorrect. If you provide them an email address also, we can write to you to confirm.
If there is anything further we can help with, you can email our Complaints team directly at complaints@myepfs.com.
Kind Regards
The advisor I spoke to was a woman…outstanding she needs a raise or promotion
The advisor I spoke to was a woman called Donna and trust me she’s a credit to you she was amazing she laughed with me and made me smile when I cried in desperation an absolute legend
21 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your positive feedback for Donna. We will make sure this message is passed on. Many thanks.
GP financial helped me with a small…
GP financial helped me with a small debt listened to everything I said was very polite and made sure that I would not suffer financially on making this payment very pleased
21 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We are very pleased to hear you had a positive experience. Thank you.
I have been receiving text messages and…phone calls yet I have never lived or used Thames water this is worrying as the messages are non stop I don’t owe anything to Thames water
I have been receiving text messages and phones saying that they were referred to me by Thames water. Yet I have never lived in the part of UK that uses Thames water. This is now worrying as they keep sending the messages and phone calls despite the fact that I tell them. Especially after I was scammed last year. I asked them to various with Thames and track down the person using that account but that is when EP finance text me more. I am so stressed
10 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
We appreciate you bringing your concerns to our attention.
Any communication from us will most likely regard instruction from our client to contact their customer. If you have received a communications in error, we apologise.
We want to help, but as we cannot identify any associated accounts or phone numbers from this review, we have reached out to you via TrustPilot for further information. Please provide them with the EPFS reference number from the communications received and we’ll get this looked at straight away.
If there is anything further we can help with, you can also email our Complaints team directly at complaints@myepfs.com.
Kind Regards
Very friendly helpful and understanding…
Very friendly helpful and understanding always polite and everything explained clearly.
17 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review Anthony. We are pleased to know you found the team helpful and understanding with everything explained clearly. We appreciate you taking the time to provide feedback.
The lady was so understanding &…
The lady was so understanding & helpful.as for the last guy LIAM whom I spoke to some weeks ago.he said he'd get back to me when I'd got all my dates of communication etc out.& I never heard from him or anyone else until yesterday chatting to lovely Scottish lady who was so reassuring & helpful & now looking into my complaints
16 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review Regina. We much appreciate your feedback.
Polite easy to talk to
Polite easy to talk to . No bullying helped and offered me ways towards resolving , the situation to completion .
16 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback Angela. We are glad to hear you found the team polite and easy to talk to.
Helpful,polite assistants and They went above and beyond to help me they went…
Helpful,polite assistants and they went above and beyond to accommodate my needs
16 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We much appreciate you taking the time to provide feedback Karen. It's great to know the team went above and beyond to help. Thanks
Very easy to communicate with with…
Very easy to communicate with with understanding and empathy
15 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you Tracey. We appreciate the feedback. Always pleasing to know our team are making things easy.
I have been receiving calls and texts…
I have been receiving calls and texts from this company looking for a person that clearly isn’t me. I have had to call numerous times to this company to tell them I’m not the person they are looking for, I’ve asked them on numerous times to take my telephone number off their books which clearly they haven’t because they are still contacting me. This is causing me a lot of stress and I’m sick of it. I will be taking legal advice because you are harassing me now.
14 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi,
I’m sorry you’ve had a frustrating experience, but we appreciate you bringing your concerns to our attention.
Any communication from us will most likely regard instructions from one of our clients to contact their customer. Resolving issues quickly such as a wrong number held is a key commitment, so we apologise if this hasn’t been your experience on this occasion.
We want to make this right, but as we cannot identify any associated accounts or phone numbers from this review, we have reached out to you via TrustPilot for further information. Please provide them with the phone number we’ll get this looked at straight away.
If there is anything further we can help with, you can also email our Complaints team directly at complaints@myepfs.com.
Kind Regards
Great Customer Service
Very helpful and understanding of my situation
13 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review Roxie. We are pleased to hear you had a positive experience.
Very helpful and very understanding and…
Very helpful and very understanding and they explained everything what to do next. Thank you.
9 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
It's pleasing to hear you had a helpful experience. Thank you for taking the time to provide a review.
Easy to talk to and they have a great…
Easy to talk to and they have a great understanding
9 januari 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Many thanks for taking the time to provide a review. It's great to hear our team were easy to talk to.
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