I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
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Lees wat reviewers zeggen
I would give this company zero stars if I could. This is a warning to all ladies wishing to purchase wigs PLEASE stay away from this company they are SCAMMERS. Save your hard earned cash which peopl... Toon meer
Bedrijf heeft geantwoord
I have tried many many wig Companies… Myfirstwig company is the only company I will order from now Never had a problem with any of their wigs very little shedding, which is natural. You get exact... Toon meer
Bedrijf heeft geantwoord
I have been purchasing units from My first wig for years. Whenever,I reached out to them with an issue or concern about any unit I have order, their response is always to satisfy my issue or concern... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,2
Gemiddeld
863 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Gorgeous wigs!!!
I ordered 2 wigs a few weeks ago and just received them yesterday. WOW! JUST WOW! BOTH ARE PERFECTION! From the closure to the cut to the color, they are just fabulous! Needless to say, I am truly satisfied with the wigs and will order more in the future!! Happy to share some pictures!
15 april 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lucie,
Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that you received both wigs and that they exceeded your expectations. Your enthusiasm really brightens our day!
At MyFirstWig, we strive to provide our customers with the highest quality products and services, so knowing that the closure, cut, and color of your wigs are exactly what you wanted truly makes our efforts worthwhile.
We believe that every customer deserves to feel fabulous and confident in their style, and it sounds like we hit the mark for you! We can't wait to see the pictures you mentioned – they always inspire our team and other customers.
Thank you again for your kind words and for choosing MyFirstWig. We are excited to assist you with your future orders and look forward to providing more fabulous wigs that you will love!
Best wishes,
MyFirstWig Customer Service Team
I have emailed this company on at least…
I have emailed this company on at least 7 occassions to ask gor a returns address sent them photographs of the item not evenntaken from package as it arrived to late
Im STILL WAITING on someone getting back to me if anyone could help me as to where i return my patcel or who else i could contact
17 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Barbara,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delays you've encountered in our return process, and we appreciate your patience.
At Myfirstwig, we strive to ensure our customers are satisfied with their purchases, and we understand how frustrating it can be when things don’t go as planned. Our return and exchange process does require us to review the condition of the wig before we can provide a return address, as this helps us maintain the quality and standards of our products.
To expedite the return process, we kindly ask that you take a few photographs of the wig in its current condition, ensuring to capture any details clearly. This will help us speed up the review and handle your return as quickly as possible. Once we receive those images, we’ll be able to assist you further and provide the return address you need.
We truly appreciate your understanding and cooperation as we work to resolve this matter for you. If you have any further questions or concerns, please do not hesitate to reach out to us directly at [support email/phone number].
Thank you for choosing Myfirstwig, and we look forward to assisting you promptly.
Warm regards,
Myfirstwig Customer Service Team
Top Notch!
They are a top notch company. They try so hard to make sure you are happy with your item. I just recently bought this wig and I couldn't believe happier. I have had a little trouble lately when I wash the curly units. They are getting tangled. I use only the best shampoos and conditioners when washing my units. Nicole, from Myfirstwig reached out to me and she went the distance to make sure it didn't happen again. The customer service is above normal standards. Thank you Myfirstwig. I love this curly units.
17 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sandra,
Thank you so much for your kind words and for sharing your experience with us! We are delighted to hear that you consider Myfirstwig a top-notch company and that Nicole provided you with exceptional customer service. Your satisfaction is incredibly important to us, and we are committed to ensuring that you are happy with your purchase.
We're glad to know that you love your curly units. We understand that tangling can be an issue with curly wigs, and we appreciate you using quality shampoos and conditioners. If you ever need additional tips for maintaining your curly units, please feel free to reach out. We're here to help!
Thank you once again for your support and for being a valued customer. We look forward to serving you again in the future!
Warm regards,
Myfirstwig Customer Service Team
This company just simply doesn't care anymore
Ok so this is the email I sent to Myfirstwigs and of course they haven't responded. I WISH TO GOD I COULD SHOW MY PHOTOS HERE BUT ILL BE SURE TO PUT UP IN THE VIDEO AND TICTOK REVIEW.
I really need for someone to explain. First off, it took almost a whole month to get this unit.
Second, I included pictures of the cut of this wig. I have NEVER received anything from your company that was this bad.
Third, this color job is horrible. I also included pictures of the exact color of wig I ordered. Which, by the way is the only OTHER color unit I purchased from you all in the past. This is way lighter and looks nothing like the unit beside it(in pictures) which is what I ordered.
Its like this company just simply doesn't care anymore.
I need to know how these issues can be fixed.
Lydia Jones
10 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Lydia Jones,
Thank you for reaching out and sharing your concerns with us. We're sorry that we didn't reply to your email in time due to the time difference. We sincerely apologize for the experience you've had with your recent order, and we appreciate your patience as we address these issues.
We strive to provide our customers with the best products and services, and it's disheartening to hear that we fell short in your case. We understand how frustrating it must be to wait an extended period for your unit, and we are actively working on improving our shipping times to ensure a timely delivery for all our customers.
Regarding the quality of the wig you received, we want to assure you that your feedback is important to us. We take quality control very seriously, and it is disappointing to hear that the cut and color did not meet your expectations or match your previous orders. We would love to see the pictures you mentioned, as they could help us understand what went wrong and how we can rectify the situation.
Please rest assured that we genuinely care about our customers and their satisfaction. Our customer service manager will assist you and find solutions that will restore your confidence in our products.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience you’ve experienced. We look forward to hearing from you soon.
Warm regards,
Myfirstwig Customer Service Team
Terrible customer service and shipping…
Terrible customer service and shipping process. I placed an order two weeks ago and they stated that the item was SHIPPED 3 days after purchasing. The item has never left the warehouse and I have been emailing customer service team but they are no help I want what I order or a refund
10 maart 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Akasha,
Thank you for taking the time to express your concerns. We genuinely apologize for the frustration you've encountered with your recent order experience.
We understand how important timely delivery is, and it’s disappointing to hear that your order has not yet arrived despite being marked as shipped. Unfortunately, we’ve recently faced an unexpected backlog at the local post office in the United States, which has impacted several shipments, including yours. Please know that we have been in active communication with the local post office to urge them to expedite the delivery process.
Regarding your attempts to reach our customer service team, we deeply regret that we haven’t met your expectations. Your satisfaction is our priority, and we are continuously working to improve our response times and support services. We truly appreciate your patience during this challenging period.
To resolve your issue promptly, we would like to offer you a choice between a replacement for your order or a full refund. Please respond to this message or reach out to us directly, and we will ensure that your request is handled with urgency.
Thank you for your understanding, and we hope to restore your confidence in Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
Glamorous Wig
The SPE067 lob wig is perfect for a night out. It's glamorous and looks so expensive.
2 maart 2025
Antwoord van My First Wig
Dear Vicki,
Thank you for your wonderful feedback on the SPE067 lob wig! We are thrilled to hear that you find it perfect for a night out and that it gives you a glamorous look. It's our priority to ensure that our customers are completely satisfied with their purchases, and your satisfaction truly motivates us to continue delivering high-quality products.
We appreciate you taking the time to share your experience, and we are here to assist you with any questions or further needs you may have. Thank you for choosing My First Wig!
Best regards,
Myfirstwig Customer Service Team
Have not received my wig that I paid…
Havr not received my wig that I paid for on January 31, 2025. It is now February 20, 2025 and I still have not gotten whatbI ordered. I have emailed and no response very bad business and I still want the wig that I bought.
20 februari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Anjoli,
Thank you for reaching out to us regarding your order, and I sincerely apologize for the inconvenience you have experienced. We understand how important it is for our customers to receive their purchases promptly, and we appreciate your patience during this time.
Due to the Spring Festival holiday from January 27 to February 4, there were delays in processing and shipping orders. We are pleased to inform you that your wig was shipped on February 20, and you should receive it shortly. We strive to provide our customers with the best quality products and services, and we are committed to improving our processes to prevent such delays in the future.
If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to help.
Thank you for choosing Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
Antwoord van My First Wig
Dear Zakiyah,
Thank you very much for your high praise of our product! We are very happy to hear that you are satisfied with this "amazing wig." Our team is always dedicated to providing customers with excellent products and services, ensuring that each product meets customer expectations and delivers a pleasant experience.
Your satisfaction is the greatest affirmation for us and motivates us to continuously pursue excellence. If you need further assistance or have any feedback, please feel free to contact the Myfirstwig Customer Service Team. We are truly honored to provide support for you!
Sincerely,
Myfirstwig Customer Service Team
Wig is so nice curl really holds well.
Wig is so nice curl really holds well.
24 december 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Dee,
Thank you so much for your wonderful review! We’re thrilled to hear that you love the wig and that the curls hold really well. Your satisfaction is our top priority, and it's always rewarding to know we are meeting your expectations. If you have any more feedback or need assistance, please don’t hesitate to reach out.
Best regards,
Myfirstwig Customer Service Team
Avoid. You’ve been warned!
Avoid! Trust me! Order at your own risk! Don’t be fooled by their wig pictures and videos. This company clearly knows how to sell and get customer to buy. Beware! their customer service is the worst ever! They don’t respond to emails and if you want to return something then you practically have to manage them. The process will make you cry. And I’m still waiting for my refund 2 weeks later! I feel like I’m communicating with people who can’t be bothered. When I chased it up they said they’re on holiday and will process it when they return…..I wish I could give them 0 star rating.
9 januari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustrations you experienced with our customer service and the delays regarding your refund due to our holiday season. We strive to provide a positive shopping experience for all our customers, and it is disappointing to hear that we have fallen short in your case.
To expedite the resolution of your concern, please reach out to us directly at service@myfirstwig.com with your Order NO. We are here to assist you and ensure your issue is resolved as quickly as possible.
We appreciate your patience and feedback as it helps us improve our services. We hope to have the opportunity to restore your trust in Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
Très déçu Commande #FR66661381
Je souhaite annuler ma commande #FR66661381 cela fait plusieurs jours que j'ai passé commande et ma commande n'a toujours pas été expédié.
J'ai eu à contacter le service client à plusieurs reprises j'ai reçu des réponses automatiques m'informant qu'ils sont en vacances et reprennent à partir du 4 février.
Mais moi je compte voyager le 6 pour 2 mois de travail.
J'avais prévu porté cette perruque pendant mon voyage.
Je souhaite annuler ma commande parce que je n'aurai plus besoin et le délai de livraison n'est pas respecté.
26 januari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Cher la diaspora,
Merci de nous avoir contactés au sujet de votre commande n° FR66661381. Nous nous excusons sincèrement pour le retard d'expédition et comprenons combien il est important pour vous de recevoir votre perruque à temps pour vos prochains voyages.
Nous nous excusons de ne pas pouvoir traiter votre demande d'annulation dans les délais en raison de nos récents congés. Ne vous inquiétez pas, nous traiterons votre remboursement immédiatement à notre retour au travail le 5 février.
Nous apprécions votre compréhension pendant cette période et nous sommes là pour vous aider à répondre à toutes vos questions ou préoccupations.
Cordialement,
L'équipe du service client Myfirstwig
Everything about my purchase has…
Everything about my purchase has brought me joy! The color the fit and the compliments I have received!
1 januari 2025
Review zonder uitnodiging
Antwoord van My First Wig
Dear Tara,
Thank you so much for your wonderful feedback! We are thrilled to hear that everything about your purchase has brought you joy, from the color and fit to the compliments you've received. It means a lot to us to know that you are happy with your wig.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We are always here to help!
Best regards,
Myfirstwig Customer Service Team
This is the first time I have ever…
This is the first time I have ever ordered a wig and I was impressed by what was shown on the website.
The good news is that my wig arrived ahead of time but unfortunately it was not the wig I ordered - wrong colour and cut.
I have emailed customer service twice, but have not had a response and it's been two weeks.
30 december 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Christabel,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you were impressed by our website and that your wig arrived ahead of schedule. However, we sincerely apologize for the mix-up regarding the color and cut of your wig and for the delay in our response to your emails.
Your satisfaction is important to us, and we understand how frustrating this situation can be.Our customer service team has already contacted you to urgently resolve the issue.We appreciate your patience and understanding, and we are committed to making this right for you.
Thank you for your understanding.
Best regards,
Myfirstwig Customer Service Team
The best customer service
Hi, thank you for your service. The first wig I ordered didn't fit right so I contacted Myfirstwig and you responded quickly. The customer service is A+ like none other. You were patient with me, you always responded to my emails. I decided on another wig and you shipped it out in a timely manner. Thank you, Dp
3 oktober 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Debbie,
Thank you so much for your wonderful review! We truly appreciate your kind words about our customer service. We're thrilled to hear that you found our team responsive and patient throughout your experience.
At Myfirstwig, we strive to ensure that each customer is satisfied with their order, and it’s fantastic to know that we were able to assist you in finding a wig that you love. We’re also glad to hear that your new wig was shipped out quickly.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Your satisfaction is our top priority!
Thank you again for choosing Myfirstwig.
Best regards,
Myfirstwig Customer Service Team
I ordered an 18-inch wig
I ordered an 18-inch wig, but it felt a bit long when I received it, so I cut it. The cap is very breathable, and I wear it every day.
5 november 2024
Antwoord van My First Wig
Dear Aria,
Thank you for sharing your experience with us! We're glad to hear that you found the cap of your wig to be very breathable and that it's comfortable enough for everyday wear. We understand that wig lengths can sometimes feel different once received, and it's great that you were able to customize it to your preference by cutting it.
If you have any further questions or need assistance, please feel free to reach out. We're here to help!
Best regards,
Myfirstwig Customer Service Team
No one can tell I'm wearing a wig
No one can tell I'm wearing a wig! The pre-trimmed layers mean no extra styling needed.
6 november 2024
Antwoord van My First Wig
Dear Savannah,
Thank you for taking the time to share your wonderful experience with Myfirstwig! We are so delighted to hear that our pre-trimmed layers have made it easy for you to wear your wig without any extra styling. It's fantastic to know that you feel confident and that no one can tell you’re wearing a wig!
Your feedback means a lot to us, and it's our goal to provide high-quality wigs that help our customers feel their best. If you have any further questions or need assistance, please don't hesitate to reach out to the Myfirstwig Customer Service Team. We're here to help!
Best wishes,
Myfirstwig Customer Service Team
My last two wigs that I ordered was not…
My last two wigs that I ordered was not good. The first wig was cut wrong and it was not Malaysian hair. The second wig the color was suppose to be black with brown highlights instead the color was more bronze wih black as the highlight. Also,the length was 10 inches instead of 12 inches. I've purchase many of wigs from this company and I have been very disappointed lately.
30 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Jacqueline,
Thank you for sharing your experience with us. We sincerely apologize that your recent wig orders did not meet your expectations and for any inconvenience this has caused. It’s disappointing to hear that the first wig was cut incorrectly and did not match the quality you expect from Malaysian hair. Additionally, we understand how frustrating it can be when the color and length of a product don’t align with your order.
Your feedback is essential to us, and we strive to improve our products continually. We would love the opportunity to rectify this situation for you. Please reach out to our VIP customer service manager at vip@myfirstwig.com so we can address your concerns directly and work towards finding a suitable solution.
We truly value your loyalty as a customer and hope to restore your faith in our brand.
Best regards,
Myfirstwig Customer Service Team
I have been getting wigs from MFW since…
I have been getting wigs from MFW since 2018/2019? From the first unit to this recent one purchased, they have remained consistent in quality AND customer service. I recently bought this unit BFB016 and I love it! MFW is now the only place I purchase wigs from and the only place I will continue to get my units from.
27 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Brandi,
Thank you so much for taking the time to share your wonderful experience with Myfirstwig! We are thrilled to hear that you have been a loyal customer since 2018/2019 and that our consistency in quality and customer service has benefited you throughout the years.
We're especially glad to know that you're loving your latest unit, BFB016! Your trust in us means a lot, and we truly appreciate your support as the only place you choose to purchase your wigs from. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you for many more years to come!
Best regards,
What I love most about the wig is the…
What I love most about the wig is the HD camera-ready pre-cut lace service as I have learned in the past that I am not the best at lace cutting.
The color is quite lovely and the texture is very nice as well. Looking forward to learning how this wig goes with me through its given life span.
And shout out to MFW STELLAR customer service! ❤️
12 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Portia,
Thank you for your wonderful review! We’re thrilled to hear that you love the pre-cut lace service. It’s great to know that it has made your experience easier, especially if lace cutting isn’t your strong suit.
We're also glad to hear that you find the color lovely and the texture nice! We’re confident that your wig will serve you beautifully throughout its lifespan, and we look forward to supporting you on this journey.
Shout out to our customer service team for providing VIP support—they'll be delighted to hear your feedback!
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Myfirstwig Customer Service Team
Incorrect item shipped - contract breached.
This was taken to final PayPal dispute.
Firstwig threatened to open their own dispute against me. For what? Not accepting £15 back and keeping an incorrect item,...
Anyway PayPals request for communication from them fell on deaf ears.
After checking out and getting offered the 3D pre cut pre bleach and fitted.. They didn't send me anything cut the errors is theirs I have purchased this on good faith.
I've declined to get £15 refund as compensation and they have stated return postage is at the customers cost.
As I have paid and received the wrong item they are in breach of contract with me. On that basis I wish to exercise a lien of the item they have sent me until I receive what I have paid for, I will not return it at this stage nor pay to ship it back.
Penny offered a full refund 2 days ago after I rejected part refunds and instructions on how to customise it as per order
£15 can't buy bleached knots, custom cut lace and make it fit.
The full refund offered was only £15 and I've opened a dispute on PayPal against them.
They now want it back and after altering the wig have given me a return address.
What scammers.
PayPal case opened. I will never deal with these dreadful people again
Ps the small cap isn't even small it's a big cap with elastic bands so bulky.
15 november 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion regarding your order and understand your frustration.
We aim to provide accurate descriptions of our products, and we're disappointed to hear that you did not receive what you expected. Your feedback is important to us, and we take it seriously.
Please rest assured that once we receive your photos and confirm that the wig has not been used, we will assist you with the return process and ensure your refund is processed promptly.
Best regards,
MyFirstWig Customer Service Team
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