myjapanbox Reviews 

I ordered a Cardcaptor Sakura box on May 20,2020 and as of today February 5, 2021 I still have not received the box. I’ve emailed them a few times and the first couple of times got a reply saying it was behind because of COVID. Emailed them about 2 weeks ago again and haven’t heard anything. I am not going to pay an extra $24 for DHL shipping when I doubt the box will end up being worth all that money plus the extra shipping fee! Do not order from this horrible company.

Commande d'une Box Surprise, 35 EUR + fdp env. 8 EUR.
Délais respectés.
Contenu surprise pas forcément à mon goût mais 15 produits différents. 3 salés + 6 sucrés + 5 goodies + 1 bol apero Disney. Je précise que le quantités et goodies sont petits. Jaurai préféré une sélection plus petite / moins d'articles, mais de qualité + élevée. Ensuite trop facile de mettre des goodies pokemon / Disney / naruto, kit kat et crackers de riz. Je prends une box surprise pour être étonnée !
J'essaierai probablement une box ailleurs, j'avais bien aimé la umai box.

The product in the Naruto subscription box is phenomenal and top of the line, however, after sale customer service is lacking.
I have been billed 3 times and have only received one figurine and no other tracking numbers and I have not been able to get in touch with anyone. Really leaning towards cancelling my subscription, which would be a shame as the product is beautiful.

Je suis friande de la cuisine asiatique et je commande une à deux fois par mois leur coffret 1 Time Box. Je recommande sans hésitation surtout de par leur rapport qualité-prix !

WARNING FRAUD : I ordered a box on June 3rd 2020, I paid extra fees for express delivery for France. The total amount was paid few days later. But no japan box!!! I tried to be patient because of covid and I wrote to my japan box only in August. They told me the box was beeing sent the day after. Since then, I wrote back again but still no news, no box and they have my money!!!! To all : BE CAREFUL!!!!! THIS COMPANY IS NOT SERIOUS!!!!

Would not use again. I ordered two one-time boxes. One ramen box for my boyfriend (ramen addict) and a limited time Sakura box for myself. I paid for tracking on both of these parcels. We never received a tracking number at all. His arrived after approximately 3 months, the website that said due to Covid-19, mail would be delayed and deliveries would be expected after 1-2 months latest. I am from the UK and two out of 3 delivery routes were (and still are active).

I am writing this review on 24th October '20, having ordered the boxes on 24th May '20. I still do not have the Sakura box, they have ignored 3 emails from me and 2 submissions on their online contact form. I have had to get PayPal involved to attempt to get a refund. Today, I finally gained tracking information, however, Japan Post says it does not exist.

I'll be honest, I ordered them as a treat due to the stress that we are all going through, but it's just not worth it. This has been a source of stress for me. I wish I never ordered from this company. At the very least they could have replied to me to help me understand the situation, updated me on the parcel, or informed me on developments. It's made me feel totally helpless.

Je n'ai eu aucun soucis malgre le covid19 pour recevoir ma box en temps et en heure, tres satisfaite de la qualite des produits ainsi que de la valeur. Je recommande donc les yeux fermes.

Scammers. Do not buy! My order was never posted. It's been months. They replied once saying they will refund but no refund actually given. Now all emails are ignored

UPDATE: Still no boxes. And just to clarify, I still have every email and receipt between me and them.

About 2 years ago, I ordered 3 one-time boxes. The first, I did not pay for a tracking number. The other two, I payed for a tracking number. After about 2 months, the tracking number still showed up as non-existent and customer service stopped responding. Luckily, my bank was able to force-refund the 2 latter boxes but not the first one. It's been 2 years and the first box still has not arrived. DO NOT PURCHASE FROM THIS COMPANY!

Bought a 35€ Valentines Box and never got one.

They only replied to my messages once: "Let me get back to you".

Box plutôt bien garnie comparé à d'autres... C'est ma 3ème box (3ème mois), la dernière est arrivée avec un peu de retards, mais jours fériés n'aidant pas.

Satisfait !

It was a tought situation, but the patient ones will be rewarded. I got two big figurines, both excellent quality, a small one and a plush toy, all from the newest One Piece Movie Stampede.
They are still a young company and trying to get into the buisness.
Was having trouble with contacting the customer service, but right now it is no longer a problem. The best way is on Facebook per Messenger.

Customer service is ignoring me. Package arrived with 2 items inside, one keychain and one pair of plastic glass. They promised 5 items at least in the box. I don't understand why they still have the right to do this business

They Will just steele your Money.
And they Wont answer your questions.
DONT trust Them !!!