My London Transfer Reviews 

Perfect driver

On time friendly driver excellent service

I booked airport transfers through Booking.com twice, and unfortunately was assigned the same company each time (“5 Star Airport Transfers” / “My London Transfer” / “My Tours Transfer”). Both experiences were unacceptable and genuinely unsafe.

1st trip (October):
The company called me 4–5 times trying to change my pickup time to an earlier slot, even though I clearly said no. It felt like harassment.
A different car eventually arrived and, although the driver himself was polite, they failed to provide the child seat I had specifically requested, which is a basic safety requirement.

2nd trip (November):
This experience was even worse. The instructions I received said: “London Stansted Airport Meeting Point ZONE B.”
There were no signs for anything called “zones” in the arrivals area. The closest sign was “Meet & Greet” with rows, including a Row B — so naturally, that’s where I went.

When I called the driver, he spoke in a loud, impatient tone, telling me to “Listen to me”. He then claimed I should have gone to the drop-off area, even though the instructions never mentioned the drop-off zone. At that point, I was already in arrivals with two suitcases, a stroller, and a small baby, so returning to the drop-off area was not physically possible.

He eventually came to where I was, but he had parked in the Uber area and rushed everything. As a result, he didn’t install the child seat properly — he just placed it in the car without securing it, which left me completely shocked.
During the ride, he also asked me “Are you calm now?” in a condescending tone, which made me feel even more unsafe and disrespected.

Overall, I did not feel safe at any point during this transfer, especially as a mother travelling with a baby.

I have reported the company to Booking.com and will be notifying local police due to the safety concerns involving a child.
Given what I experienced and the number of suspicious 5-star reviews from accounts with no history, I strongly question the legitimacy of their ratings.

I strongly advise avoiding this company, especially if you are travelling with children or expect basic professionalism and safety standards.

The driver arrived on time, and he was very kind and nice, and also drove carefully.

The driver was on time to pick us up from the airport, great communication from the company generally and smooth transfer from the airport.

The driver arrived in time (earlier), the ambiance in the car was good, the driver didn't talk to us very much (it was 5 in the morning), didn't shock us on the way to the airport.

Nice driver, with a lot of tips for London special places.

Couldn't fault them at all. Our drivers were extremely helpful as i am in a wheelchair. Great communication leading up to the arrival times. Always kept us updated on how far away they were. Both taxis were spotless. We were offered bottle water, which was a lovely touch. Both drivers very friendly and courteous. High recommend. We will definitely use them again.

Quick airport transfer! 🚖💨 Comfortable car, smooth ride, and a pleasant driver. 😊

Great experience

The driver was great and so kind. I really appreciate the race.

Nice trip! Driver waited an hour for me and everything was good

Muy educado y amable el conductor ,el viaje perfecto.

Absolutely perfect — it’s like traveling while flying! Extremely professional and punctual. The car is impeccably clean and super comfortable. If there were six stars, I would give them!

Excellent experience. Instructions were very clear. Driver communicated well before and during transfer. Very spacious and comfortable ride. Highly recommended

all good with a 4 people + luggage transfer from London centre to Stansted, reasonable price, good service

The call center was responsive and fast, and helpful but the taxi details could be sent earlier so we could know what type of car and when it will arrive. The driver was very nice and gentle, and he was following the rules. We were very happy to travel with him. Thanks so much

Chaufför kom i tid. Säker körning.