My Organic Formula Reviews 661

We were shipped with wrong items. My baby is at stage 3 and I ordered stage 3 12 packs. I received 12 packs of stage 2 milk instead of stage 3 the one I ordered. Now I am stuck with 12 packs of milk that I don’t know what to do with it because my baby is no longer drinking stage 2 any more. We have been ordering from your website for months and I have no idea why you guys have shipped this time the wrong product. I’m not very happy with my experience. Thanks.

Terrible customer service. They ignore messages until you leave a bad rating. I bought baby formula for $500. They offered me to add a gift for an extra $5. I accidentally paid for two gifts but thought it might be interesting to see what I get. Other stores offer gifts for free. Maybe it would be something really nice. And you know what I got as a gift? Nothing.

I wrote to customer service, and they only replied after I gave them a one-star rating. They apologized and promised to send my gifts with the next order. I placed another order for $300 and sent them the order number. They said the gifts were added. And you know what I got? Again, nothing. This isn’t even funny. I think it’s marketing—making you place more orders just to get a gift. And now they are ignoring my emails again. I won’t delete this review anytime soon.

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformula delivers so fast, it got from the Netherlands to Canada in 2 days! Highly recommend this company for all your babies needs.

I couldn’t be happier with my experience ordering baby formula from MOF! The quality of these products is truly above standard. My baby loves it, and I’ve noticed such a positive difference compared to other brands.

What really stood out, though, was their exceptional customer service. Prescila went above and beyond to make sure my order was perfect — she was kind, patient, and incredibly helpful throughout the process. It’s rare to find such genuine care and attention these days especially when it was the customer’s mix up.

Highly recommend this site to all parents looking for reliable, premium-quality baby formula and outstanding support. Thank you, Prescila, for making the experience so smooth and pleasant! 👶💖

Amazing customer service !! Whenever I’ve emailed them about any requests or changes to orders they’ve always responded promptly and helpfully.

My Organic Formula always pulls through. Excellent customer service, quick international shipping and quality baby formula. Long time returning Canadian customer, very happy with this company!

I have ordered HiPP German Stage 2 Goat Milk Formula (400 gr.) by what I have received is a box of HiPP German PRE Goat Milk Formula (400 gr.)

I am going to travel next week and I have sent multiple emails and no one reached out to me to fix the situation.

We ordered the Goat’s Milk Formula for my grandson. It’s a great product and this company has excellent customer support.

Changed my review as they addressed my concern and corrected it right away by exchanging them.

Fantastic prices, fast shipment and high quality packaging. Repeat customer for sure!

The packages arrived hot and were not stored securely during delivery and possibly in the warehouse.Improper charging or improper connection scientifically damages components by up to 60%.

I was hesitant because I hadn’t heard of this company before. However I tried it out and am so happy I did!! They had a promo going which was great. My only issue is that there was a glitch where I wanted a 5-pack but in the cart it would show up as 10. So odd! I cleared my cookies and it ended up working eventually. Other than that 5 stars and will be shopping again!

We recently ordered baby formula milk and unfortunately encountered an issue with the temperature of the products upon delivery. However, the customer service team was quick to reach out to us and handled the situation with care and professionalism. They responded promptly, offered a replacement, and ensured we received it shortly after. Their excellent communication and fast resolution really stood out, and it helped us feel confident in their commitment to quality and customer satisfaction. We’ve established trust through this experience and will definitely be ordering again. Highly recommend!

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human food — let alone suitable for infants and children. Plant oils are unstable, inflammatory, and act as toxins in the body. What belongs in infant nutrition are animal-based fats and proteins. These are natural, stable, and fully bioavailable. They nourish growth instead of disrupting it, and they support development in the way the human body is designed to thrive. But the hope is that future generations will be given truly healthy, animal-based options for infants: formulas free from plant poisons, built instead on the foods that have always sustained human life. But thanks for giving us this product

Very quick delivery.

I had a small issue with my order and the customer service team handled it in an excellent way. They were very responsive, professional, and followed up with me until everything was fully resolved. On top of that, their products are of great quality and truly reliable. I really appreciate their support and will definitely continue ordering from them. Highly recommended!

Easy ordering, quick shipping and great product my 4 month old loves it! only thing thats worked for her. Thank you!.

I ordered formula for my baby 2 months before she was born because she could have possibly been born early because IGR, thankfully she was born on time at 40 weeks. But now that I have gone to use my formula it expires next week….the product has a shelf life of 12-18 months.

I messaged my organic formula and they let me know that the date of expiration for liquid formula is shorter and offered me a solution.
I appreciate their customer service.

Bestst service i received ever they broke their terms for best service for their customers i really very appreciate the way they treat a customer really very thank youu