myotcstore.com Reviews 1.108

I received the wrong item. Is not the pearl toothpaste.

The delivery was fine but I thought I had bought enough for free shipping and I was charged for the shipping

Great price, very quick shipping, hassle free ordering, rewards

I ordered 12 soaps and only received 4 of them. I’m still waiting for the rest of them please. The four of them came in a sealed box, where are the other ones?

Easy ordering process and quick delivery

It did not take too long to get to me this time. But my only complaint is, that the side of the Box my items came in was had a Big Tear on the outside of it. It was kind of open that you could see inside of it. Which more than likely, was damaged by the delivery company.

I sent 3 emails that I was sent the wrong items!! I am waiting for a return code or label due to your company's packing and shipping department . My order number is 269903. ORS Olive Oil built in protection no lye extra strength - green box . Instead I got a yellow box little girls soft curls relaxer . I should not have to pay a stocking fee for YOUR store error . I am expecting a response before a review . Very very very disappointing

I've had numerous orders just flat canceled on me after receiving a confirmation email that the order was accepted. They never told me what the problem was until I asked them about the issue. Then they told me first it was because the billing and shipping addresses were different which their website allowed me to set. Then they complained because I was using Amex. Finally, I made sure that I used Visa and made the addresses the same Then they canceled me again, and again they neve told me why.
VERY UNRELIABLE, and TERRIBLE CUSTOMER SERVICE. Their phone number must be a Google phone number because it doesnt even work all the time. It told me "this number is temporarily unavailable". How sketchy is that?

Very quick delivery and good pricing.

MyOTCStore sent me the wrong product that was not as advertised. I paid to return the items to them out of my own pocket, and I returned everything in full. My total order was $273.37, yet they refunded only $194.73. They are still withholding $78.64 with no valid explanation. They keep referencing their return policy but cannot justify where that missing amount comes from. I have had to chase them repeatedly just to get partial refunds. Their customer service responses are slow, dismissive, and completely unhelpful. They take your money, ship incorrect items, and then make you fight to get anything back. I have reported this to my credit card company. Do not trust them.

Product arrived extremely fast and have always had great customer service!

Items that I really needed went shipped

delivered with care

My order was short one item that I was charged for.

The only reason I took a STAR ⭐️ away is due to your exorbitant delivery fees. While I understand that shipping items isn’t free, I thought that $14+ for the shipment of 6, 13 ounce bottles of hair care products, which was shipped in ONE small box that weighed (approx) 2 lbs was excessive.

Yes, I also understand that free shipping is offered, but only if you spend more than the price of shipping!

In my humble opinion, $7 would have been a fair and reasonable fee.

Everything else was fabulous. From the item availability to the price to the quick delivery, which was only 2-3 days.

I shall return (G-d willing).

THANK YOU,
Sharon

Being a trusted site. Having what I was looking for at the best price. The updates, and fast delivery. Thank You! Floyd

Missing items and no response after contacting customer service

Product arrived in a timely manner and the cost was less than my local stores.