MyPay Reviews 89

Mypay have always been very supportive to my needs since i joined them. They have an amazing team and their customer service is Excellent !! I would recommend them to anyone that needs an Umbrella company.

The team are always happy to help and support any questions I have. I’ve been bitten by dodgy umbrella companies trying to sell tax avoidance products. MyPay is clear on what you pay and how it’s paid. I’d fully recommend them.

I have used the services of Mypay for around 4 years and always had a wonderful experience. Pay is processed on time, communication with the team is excellent. David J who is my direct contact, is extremely helpful, patient and responsive.

Comparatively priced to other umbrella companies, defintely a recommended service.

The officer ('Aqsa Z') understood the question/requirement perfectly and answered promptly and clearly with the information.

Outstanding Performance in detailed customer services and effective communication in between provided by Michelle ..

Michelle and the team at mypay are great. I am moving into a permeant role which is why I unfortunately won't be needing their services. They are a fantastic company. Everyone I've ever dealt with there has been a pleasure to speak with. They go above and beyond and nothing is too much trouble. I would highly recommend them.

My Pay.
I found it so easy to contact this Company. They contacted me weekly to remind me of any invoices due. So polite & extremely helpful. I can highly recommend them and will definitely use them for my next contract.
Thank you. Pamela

As a contractor I receive my pay through umbrella companies. I find MyPay to be extremely professional and astute in delivery of their services. They have a good audit and governance structure in place which ensures correct taxes / NI contribution's are paid and all money handled by them is properly accounted for. The team are helpful and informative and nothing is ever too much trouble. I can’t recommend MyPay enough.

My pay have been straightforward and quick with replying to my queries.

Well i had issues with payments for maternity leave. I contacted David J, and he sorted my payments on that real day. I received payment the same day. I have worked for mypay company since 2017 and David J has been my first contact manager. He has always sorted any payment problems if any. He replies to all emails and offers good helpful advise if i am stuck with payment decisions. I recommend him.
Ps: i was surprised that they offer maternity pay! given we are freelancers. Their service is spot on. Thanks to the dedicated team in my case thanks to David J.

Jojo

myPay has been always great regarding any queries. Each and every staff member has always helped me immensely.
Many many thanks to Kim Jones who has always responded to my emails extremely quick and helped me through everything. Thanks Kim!

I have a fantastic customer relations manager Kim Jones, really makes this easy for me always responds and explains everything. 10/10

Ask yourself what you would like to receive from your umbrella company, kindness, understanding, support, advice and knowledge. There is only one umbrella company in the UK and that is MyPay, where you will be able to get all these answers and explanations for your payslip or any of your concerns regarding payment, which will be solved with one call to MyPay. And if you are lucky enough to get and talk to Kim Jones, your day will be filled with satisfaction because all your questions will be answered satisfactorily. I believe in the professionalism of MyPay And every Locum staff needs MyPay for a good night's sleep because they are there just for us to make our hard work day in the NHS easier.
Zlatko Ovcina, overseas pharmacist

Excellent service - attention to detail, supportive, professional, friendly - the list goes on…
I contracted for 20yrs now and have been with a few umbrella companies - this the best service I have received from an umbrella company and I would recommend them over and over again !

I received good customer service from Hannah. I am pleased with her service

Happy with their communication when I need an explanation.

I worked through this company for many years and felt I received support whenever I needed it, excellent advice, excellent service, Stephen was always very quick to respond to me. He organised and paid me early if I needed this. Expert help, very professional, very good at explaining anything at all, patient and kind too. I’m only leaving them as I don’t need the service now but would definitely recommend them 100%

Excellent service, professional team, Account manager has been so helpful, I’ve been with this team for number of years

Megan was very professional and helped me with my issues

Really good experience using my pay especially Megan my account manager. Queries answered quickly and efficiently - cannot recommended highly enough.