My Perfume Shop New Zealand 

De score van dit bedrijf is niet beschikbaar vanwege een schending van onze richtlijnen.

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I wish to express my gratitude to The Perfume Shop for their amazing products. I ordered multiple items from their website and when one of my items were out of stock I was given a refund and a discoun... Toon meer

Beoordeeld met 1 van de 5 sterren

HUGE SCAM. DO NOT BUY ! 1-open a DISPUTE with your BANK and credit card report them and get your money back ! 2- EVERYONE Lodge a LEGAL COMPLAINT to the Australia and New Zealand Consumer and Commer... Toon meer

Beoordeeld met 5 van de 5 sterren

Exceptional correspondence Matt kept me informed as there was a big delay due to troubles in Middle East! Very pleased with purchase and placed another order straight away… Love supporting small... Toon meer

Beoordeeld met 2 van de 5 sterren

A very harrowing experience with them. It took me 39 emails and about 4 months to finally get my orders though they were not what I ordered. Some of them had to be compromised for whatever was availab... Toon meer

Bedrijfsgegevens

  1. Parfumerie

Geschreven door het bedrijf

Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.


Contactgegevens

Schending van onze richtlijnen

Alle reviews

(733)

451 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Product not in stock but told it was shipped

Product not in stock although i was told it was shipped, after a month I requested a refund - several times via email.
Been ignored 🙁
I will be going to my bank to get a reversal of my credit card purchase as the communication appears to be automated without an option for a refund but only a store credit.
Very disappointing and lacking any customer service from a human.

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great Price, Slight Delay in Shipping

Ordered my perfume at a great price in comparison to other NZ retailers.
Order was placed on 17th June, and no updated ETA until 30th June so I followed up using the enquiries email, later that day I received a tracking link. From there, the delivery was successful.
I am very happy with the product and the price, would purchase again, though I did have to follow up which is not ideal.

30 juni 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Great perfume

Purchased perfume, was being delivered to a Rural Delivery address and I started getting slammed with emails to review the product when I didn’t even have it yet. Once the product turned up I was very happy with it. Allow 3 weeks for delivery

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DISHONEST CLAIMS ON WEBSITE ABOUT DELIVERY

This company parades itself as a NZ outlet.
It says orders placed before 2 pm will be shipped that day from their Auckland warehouse.

I smelled a rat when I got my order confirmation and it said the order can be “edited” in the next 23 hours. I may not be the sharpest knife in the drawer but how can that be? If an order is placed before 2 pm and “being shipped from our warehouse in Auckland”. They also say they use NZ Couriers and yet I am told my delivery is between 17-24 July. Weird. Since when do couriers take two weeks to deliver in NZ.

This outfit is grossly dishonest. They scam you into thinking they are NZ based and items shipped within hours of ordering but I can see that their stuff comes from Australia. Oh and their website says orders cannot be cancelled. Got you again although they say an order can be “edited” which clearly does not mean cancelled.

BEWARE. THIS OUTFIT IS GROSSLY DISHONEST ON THEIR WEBSITE. AVOID AT ALL COSTS.

7 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

well received my order after 7 months…

well received my order after 7 months did get it straight away after i changed to a different perfume as original one was always on back order maybe mix up in communication but pleased i did get perfume straight away after i changed it not sure if back ordering is a good idea

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Lattafa Badee Al Oud Amethyst

My perfume was placed on pre-order because it was out of stock. Although I was updated regularly about the expected delivery date, I was asked to leave my feedback before I had even received the perfume.
Aside from this, I thought the perfume was beautifully packaged, and I am very happy with the scent and quality. I also receive many compliments every time I wear it!

4 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I could not believe the prices

I could not believe the prices, so cheap. I ordered 2 perfumes paying only 2 thirds of the price in stores . One of the perfumes was on back order but it still only took 10 days including weekends to receive them and I was kept up to date on the progress. I will definitely use again and spread the word.

1 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I purchased a Diesel Fuel for Life…

I purchased a Diesel Fuel for Life product a week and a half ago now, and the item has only just entered the shipping process now. Because of this extreme delay, I contacted customer support and requested a full refund. The company refused to agree to the refund, forcing me to wait for an order that should have been processed days ago. Their customer service is unhelpful, and their shipping timelines are incredibly misleading. Save your money and shop elsewhere.

30 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

French Avenue Liquid Brun

I brought French Avenue Liquid Brun, got this at a great price and have never seen this in a store. I live in Hawkes Bay NZ so there’s not much choice anyway. The shipping was delivered in the expected time frame (5 days).
I will definitely be purchasing from here again!

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Asked for a refund after waiting weeks

Asked for a refund after waiting weeks. Said it would be processed.
I bought elsewhere as needed for a gift. Now saying shipped the date the refund was requested but no sign of any goods over a month later. Liars!

27 juni 2026
Review zonder uitnodiging

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