Very easy to use website and get a quote and make payment. Used WhatsApp service to stay in contact. But what blew me away was the kindness, compassion and empathy of the gentleman who collected my pe... Toon meer
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We are so grateful to my pet farewell - they came within the hour late in the evening, and made a traumatic situation for us so much easier to handle. They treated our cat with respect and allowed us... Toon meer
From Lucy on the phone to the brilliant guys who collected my darling Basil and brought him home, I have nothing but respect and gratitude for the care they took of me and my precious dog. Would rec... Toon meer
I didn't really know what to expect, never having gone through this difficult experience before. The service was excellent, and my cat was treated with the greatest respect and sensitivity. So was I.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At My Pet Farewell, we provide compassionate and professional pet cremation services in London and the surrounding areas. We understand that pets are not just companions – they are family. When the time comes to say goodbye, we are here to offer a caring, dignified, and respectful farewell for your beloved pet. Our team specialises in individual pet cremation, ensuring that every pet is treated with the utmost respect and that families receive only their companion’s ashes. This personal approach gives pet owners complete peace of mind, knowing their pet’s memory is honoured with care and dignity. Available 24 hours a day, 7 days a week, we provide fast and sensitive collection from your home or veterinary practice. We know that losing a pet can be overwhelming, so our goal is to make the process as smooth and supportive as possible. Families can choose from a selection of scatter tubes, urns, and keepsakes, providing a meaningful way to remember their cherished companion. Whether you are looking for a simple option or something more personal, we ensure every detail reflects the love and bond you shared. At My Pet Farewell, our mission is to help families through one of life’s most difficult moments by offering a service built on compassion, trust, and professionalism. We are proud to be a trusted choice for pet cremation in London, supporting families with dignity and respect when they need it most. Because every pet deserves a heartfelt farewell – and every family deserves peace of mind.
Contactgegevens
60 Tottenham Court Road, W1T 2EW, London, United Kingdom, Verenigd Koninkrijk
- 02038266108
- support@mypetfarewell.com
- mypetfarewell.com
4,7
Uitstekend
122 reviews
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Fantastic
Absolutely fantastic service from beginning to end great communication and always answer any questions the member of the team that came to collect my dog was so respectful and caring helpful with arranging split payment and returned in a lovely safe way
20 maart 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Dear Heather,
Thank you so much for your kind words, it really means a lot to us.
We’re really glad to hear everything felt smooth from start to finish, and that the team were able to support you in the right way. I’ll make sure your feedback is passed on, it will mean a lot to them.
Thank you again for trusting us with your dog.
Kind regards,
My Pet Farewell
Thank you mypetfarewell for your care and kindness.
We would like to thank Mypetfarewell for collecting the body of our 14 year old black labrador retriever Boe, and carrying out an individual cremation. Malcolm arranged everything in a professional, caring way. We were impressed by Jason who was gentle and very respectful on this sad occasion. Jason also returned the ashes personally, which really impressed us. We are delighted with the black slate heart keepsake we purchased for Boe's ashes.
14 maart 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Dear Mrs Paterson,
Thank you for your kind words and for taking the time to share your experience with us. We are pleased to hear that both Malcolm and Jason were able to support you with care and professionalism during such a difficult time. They will be so glad to hear this feedback!
We are also happy to know that the return of Boe’s ashes and the keepsake you chose brought you some comfort. These details are very important to us, and we are glad they met your expectations.
Thank you again for placing your trust in us.
Kind regards,
Naila
My Pet Farewell
Kiki
My beautiful emotional support dog Kiki passed away on the 08/03/2026, I was and still am beyond distraught. I was in tears when when I called my petfarewell, and spoke to Malcolm who was very patient and calm and allowed me to blubber my way through their procedure for collection and my wishes.
Kiki was collected that Sunday afternoon, and placed into a wicker baby carrier basket on a soft mattress, that gesture alone reassured me that she would be in safe hands.
Kiki was hand delivered back to me on the following Thursday afternoon. I received a phone call asking me how I would like her sent back to me, I said one way and then changed my mind, called back and said another which they totally understood and made happen. They will never know how much that small gesture meant to me.
Kiki was returned in a beautiful box within a box along with her cremation certificate.
Kiki's ashes have been scattered along the walk we did on a daily basis as well as keeping some in a keepsake box and 2 little keyring urns so that although she is no longer by my side she will always be with me.
Thank you mypetfarewell for making such a painful experience a little more manageable.
8 maart 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for taking the time to share Kiki’s story with us. We are truly sorry for your loss. It means a great deal to know that we were able to support you during such a difficult time.
Kiki clearly meant the world to you, and it is an honour that you trusted us with her care. We will pass your kind words on to Malcolm, who will be very touched to know the impact he had in supporting you.
We are especially glad that the small details, from collection through to her return, brought you some reassurance and comfort. Those moments matter deeply to us, and we always strive to handle every pet with the same care and respect we would our own.
The way you have chosen to remember Kiki is beautiful, and it is clear she will always remain close to you.
Thank you again for your trust and for allowing us to be part of Kiki’s farewell.
Warm regards,
My Pet Farewell
The guy was Very compassionate and…
The guy was Very compassionate and sensitive to the lose of our dog Ruby who died suddenly on Sunday morning. He Explained everything in detail and collected her within a few hours. She was handled with dignity and respect and her ashes were delivered back to me, by hand, within 6 days. I would recommend this service
12 maart 2026
Very sympathetic and very professional
Very sympathetic and very professional, thank you so much
12 maart 2026
5 star service very sensitive & professional service
Staff were always on hand very sensitive and kind to deal with
Can’t recommend them enough x
2 maart 2026
Caring and professional company …
They made the awful experience when losing a pet more bearable, from start to finish very caring and professional. I would recommend to any one.
23 februari 2026
Sincere & Heartfelt
I cannot thank the team at MyPetFarewell enough for their kindness and diligence. I live at a particularly challenging address that often causes delivery issues, but they were incredibly proactive. They took the time to contact me personally to ensure every detail was correct so that everything arrived safely. Their communication was lovely, empathetic, and professional during a difficult time. Highly recommended for their personal touch
16 februari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you for your kind words and for taking the time to share your experience. We are truly grateful for your feedback.
We understand how important it is for everything to be handled carefully and respectfully during such a difficult time, so we are very pleased to hear that the team’s communication and attention to detail helped make the process a little easier for you. Ensuring that your pet’s ashes were returned safely and with care is something we take very seriously.
Thank you again for trusting My Pet Farewell.
Warm regards,
Richard
Would highly recommend My Pet Farewell
Would highly recommend My Pet Farewell, went above and beyond, would use them again.
Thank you, internally grateful in my time of grief.
10 februari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Hi Isabel,
Thank you so much for your kind words. We’re truly grateful you trusted us during such a difficult time, and it means a lot to know we could support you when you needed it most.
Best wishes,
MPF Team
Fantastic and compassionate service…
Fantastic and compassionate service from start to finish. My cat had a sudden end, I was distraught beyond belief. My Pet Farewell were so understanding. Wonderful service, thank you for making an incredibly difficult situation bearable.
12 februari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Hi Hema,
Thank you so much for trusting us after such a sudden loss and even leaving a review. We are so glad we were able to make such a difficult time a little more bearable. We are very grateful for your trust, we hope you and are your family are doing okay.
Best wishes,
MPF Team
Highly recommend for a beautiful and caring send off :)
I had low expectations when chosing somehwere to cremate my beloved rabbit as lots of people in this world dont care as deeply for animals as they do humans so I expected them to show up with a box and just shove my rabbit inside of it and get it over with, but that was the complete opposite of what happened. A man turned up with a beautiful wooden basket filled with a blanket, petals and fairy lights. He was very soft spoken and lovely about the whole interaction and I felt some sort of closure knowing her journey would be cosy and safe. I highly recommend my pet farewell for pet cremation because the entire process from the initial phone call to the picking up to the ashes being returned was smooth, professional and handled with so much love and care which I appreciate greatly!
Thank you my pet farewell :)
30 januari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Hi Stephanie,
Thank you so much for taking the time to share this. We’re truly sorry for the loss of your beloved rabbit, and we’re honoured you chose us to care for her.
It means so much to hear that the experience brought you some comfort and a sense of closure. We are so grateful for your trust and recommendation.
I hope you are doing okay during this time.
Best wishes,
MPF Team x
Great customer service from Naila.....
The service is good, however there is no text or call update by the driver and we have to call them to find out where the driver is, which is a pain, especially if you are freshly mourning a beloved pet.
On a plus note, the young lady on the phone, Nailah was very polite and empathetic, and is a credit to the team! Thanks again!!
11 februari 2026
Review zonder uitnodiging
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you for your honest feedback, we really appreciate you taking the time to share it.
We’re sorry that you didn’t receive an update from the driver and that you had to chase this during such a difficult time. That’s not the experience we want for our families, Naila has already passed this on and we’re reviewing this internally to improve our communication.
We’re so pleased to hear your kind words about Naila, we’ll be sure to pass this on to her. Thank you again for trusting us with your beloved pet’s care.
Best wishes,
MPF Team
Excellent compassionate staff and…
Excellent compassionate staff and excellent service.
7 februari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you, Richard. We truly appreciate you taking the time to share this, and we’re grateful we could support you during such a difficult time. Thank you for trusting us. 🤍
Above and Beyond in Every Way
I cannot say enough wonderful things about mypetfarewell. After having my Jinky for 18 beautiful years, saying goodbye was one of the hardest things I’ve ever had to do. During such an emotional time, they were truly incredible.
From the very first interaction, they treated Jinky, and our family with such genuine compassion and respect.
Their kindness gave me comfort when I needed it most. They handled everything with such care and dignity, and it meant the world to know my sweet boy was in gentle hands.
I am so grateful for the support and tenderness mypetfarewell showed us. I will never forget the love and care they took with my Jinky.
Thank you for making such a painful goodbye a little softer.
8 februari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Hi Claire,
Thank you so much for sharing such beautiful words about Jinky. Eighteen years is an incredible lifetime, and we’re so sorry you had to say goodbye to him.
It truly means a great deal to know that we were able to bring you some comfort during such a painful time. Caring for Jinky was an honour, and we’re very grateful you trusted us to be there for you and your family.
Thank you so much for your recommendation and trusting us with your boy.🤍
Very nice people
Very nice people, collected same day and hand delivered back for extra £30 .
7 februari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for trusting us during such a difficult time Caroline, and also recommending us. It means a lot, I really hope you're doing okay. 🤍
Not happy with dog transport
was happy with everything else, but there was one part that really didn’t sit right with me. The driver come to collect my dog and was supposed to take my dog straight to the crematorium, but he done another pick up And something else on the way which meant he ended up dropping her out of hours I really wasn’t happy with that service as it was strictly meant to pick up my pet and take her straight there not do other stuff on the way this is the biggest issue I have. he also turned up in an enterprise van and I found the whole put in my dog in a bag and carrying her out of my home by the handles by doing that would’ve made her fold in on herself which was also very not nice to see as she was a big dog very traumatising. Other than the driver not doing what should’ve been done by taking her straight to the crematorium and doing other pick ups or whatever he was doing the staff over the phone was very helpful
2 februari 2026
Review zonder uitnodiging
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Amy, thank you for your feedback and for taking the time to share your experience. We are truly sorry that any part of the collection felt distressing during such a difficult time, and we understand how sensitive these moments are.
We would like to clarify a few points. Our collections are carried out with dignity and care, and pets are not harmed or mishandled during transport. The use of a specialist transport bag is standard practice across the industry and is designed to support larger pets safely and respectfully.
On the day of collection, our driver experienced an unexpected vehicle breakdown, and a temporary replacement vehicle was arranged immediately through Enterprise to ensure there was no delay in collecting her. This was entirely in Xena's best interest and was explained to you when you asked.
Collections are carried out as part of planned routes and pets are always taken securely to the crematorium. Xena was taken to the crematorium and processed the following morning. The “out of hours” reference relates to the crematorium’s office hours only, not the facility itself, which remains operational for us 24/7 for pet drop-offs. This was also explained to you.
Our team remained in close contact with you throughout and fast-tracked the return of Xena’s ashes at no extra cost, as part of our commitment to supporting you during this time.
We’re pleased to hear our office staff were helpful and appreciate you raising your concerns, which we have noted carefully.
Best wishes,
Naila
My baby boy Brando
They came within 2 hours of my beloved pet Brando passing. Dealt with a lot of compassion and care.
Prompt with replies, and informing me of when my boy would be cremated.
He came home beautifully presented. Sat by his favourite window watching the world.
Thank you x
29 januari 2026
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for taking the time to share these kind words. We are truly sorry for the loss of your beautiful boy, Brando.
It means a great deal to us to know that we were able to support you with care, compassion, and clear communication during such a difficult time. Bringing Brando home in a way that felt peaceful and respectful is something we take very seriously, and we’re touched by your description of him resting by his favourite window.
Thank you for trusting us with Brando’s care. Our thoughts remain with you and your family.
Great reliable service
Great reliable service. Helped after our family dog of 16 years passed, collected same day from the vet and handled with care respect and updates throughout the process. Thank you for helping through such a hard time
7 januari 2026
Review zonder uitnodiging
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for taking the time to leave such a thoughtful review, Alex. We are truly sorry for the loss of your family dog after 16 wonderful years. It means a great deal to us that you felt supported and kept informed throughout the process. Our team always aims to handle every pet with the utmost care, respect, and dignity, especially during such a difficult time. Thank you for trusting us, and please know we are thinking of you and your family.
Very compassionate and sensitive to our…
Very compassionate and sensitive to our lose
Explained everything in detail
Very happy with the service
29 december 2025
Antwoord van My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for your lovely review. We are really sorry for your loss and are glad we could support you during such a difficult time. It means a lot to know you felt cared for and well informed throughout the process. Thank you for trusting My Pet Farewell.
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