My Social Book Reviews 2.686

Antwoord van My Social Book

2 feb 2024

Hello Carel, thank you for being a long-time customer, and I apologize for the inconvenience with your latest book.
If you check the confirmation email of your order, you'll see that it's confirmed that you ordered a book from October to January and not a 2023 book. You could see the time-range chosen at checkout, in the confirmation email you received, and also in the shipping notice. If you check that now, you'll see that you've chosen the time-range October-January and this was confirmed multiple times. The only thing you did was to change the text on the book cover to "2023", but that doesn't automatically change the contents of the book. On the cover you could write anything, a date or text. To change the time range you must select the correct time range in the book options. I understand mistakes can happen, and I'm sorry you've rated us 1 star for printing the book the way you ordered it. I've checked our email inboxes, and I did locate different messages from you. I can confirm they have all been answered, but indeed, we realize you did not receive our messages back. I can't for sure know why, but perhaps your email provider is marking us as spam? It would be helpful to check your spam folder to see if you find our messages. In any case, I'll be resolving your issue from my end and send you a new email. Hoping you receive it and that we can improve our experience with us. You'll get the instructions to return your book and credit to make a new one with the time range wanted. But please notice that this is a courtesy from our team in the best intention to make you satisfied, because the book you've received has the time range you've chosen and that was stated and confirm in multiple communications (if that was not the time range you wanted, you could contact us before the book was printed and shipped). If you have any questions, please, let us know.