Mytickets Reviews 

I purchased flight tickets through Mytickets.co.il and also paid separately for their Ticket Refund Guarantee service.
On February 25, 2026, due to illness, I submitted a refund request together with the required medical documentation, following the instructions provided by their customer service.
Mytickets confirmed that the refund request had been received. In July, their customer service informed me that the refund was in its final stages and that they were waiting for final settlement with the airline.
More than six months have now passed since my refund request, and I still have not received the refund.
I am sharing my personal experience so that other customers can take this into consideration before purchasing additional refund-related services.

They have the best customer service ever !!!!
At least until you pay.
I cant tell how their service is after you pay, AS THEY NEVER ANSWER OR CONTACTING YOU BACK.

Smells like a scam.......

Title:
Self-Transfer Guarantee Ignored – Booking 1157119332
Body:
> Ref: 1157119332
> Our LATAM flight (LA3593) was delayed, causing us to miss our Avianca connection. We hold official written proof of delay from LATAM.
> We paid for the Self-Transfer Guarantee, but support keeps dropping our chats and calls. We are stranded on our honeymoon in Brazil during a holiday with no assistance.
> We demand immediate contact to process a full refund and expense reimbursement. If unresolved today, we will initiate a chargeback with our credit card company.
>

I purchased a flexible ticket that I paid more for, contacted them to change the my departure date and location 4 days ago and they still haven't gotten back to me with processing it. They are a bunch of liars and thieves and don't get back to you when you need to actually make a change

they suck
bad website, bad customer service, dont book with them.

nothing really works well on the site

I booked a return flight with a connection and a 3 hour wait. To my surprise, the flight was changed without my permission and the children and I had to wait 15.5 hours at the airport, even though there was an alternative flight with a wait of only 3 hours. Mytickets did not arrange for us to board the shorter alternative flight.

unreasonable 7-week delay on refund & misleading information.
i booked a ticket with them to air europa flight that got canceled. air europa made the refund to mytickets on 28th of may, and only on 15th of july i got the refund from mytickets, and they were claiming all this time that they're "waiting for approval"

نصيحة مهمة لكل من يفكر في شراء تذكرة سفر عبر شركة My Tickets
أود أن أشارك تجربتي الشخصية حتى يكون المسافرون على دراية بما قد يواجهونه عند التعامل مع هذه الشركة.
اشتريت تذكرة سفر من الرياض إلى البحرين عبر شركة My Tickets، وهذه ليست أول تجربة لي معهم، لكن التجربة الأخيرة كانت للأسف سيئة جدًا ومليئة بالتأخير والمعاناة.
بسبب الظروف والأوضاع الراهنة، كان مطار البحرين مغلقًا، ولم تقلع الرحلة في موعدها ولم يتم تنفيذ السفر. بعد ذلك بدأت رحلة طويلة لاسترجاع قيمة التذكرة.
تواصلت مع شركة My Tickets عدة مرات، وكان ردهم أن المبلغ لم يصلهم من شركة الطيران Flynas، وأنهم ينتظرون استرجاعه منهم. انتظرت عدة أشهر، ثم قررت التواصل مباشرة مع شركة Flynas للاستفسار.
كانت المفاجأة أن شركة Flynas أكدت لي أنها قامت بإرجاع المبلغ إلى شركة My Tickets بعد حوالي عشرة أيام من إلغاء الرحلة، أي قبل أكثر من أربعة أشهر. كما طلبت منهم إثبات التحويل، وقاموا مشكورين بإرسال صورة من الحوالة التي تثبت تحويل المبلغ إلى شركة My Tickets.
بعد ذلك تواصلت مرة أخرى مع My Tickets وأرسلت لهم جميع الأدلة، لكنهم استمروا في المماطلة، وفي البداية قالوا إنهم سيتواصلون مع Flynas، وإنهم لم يستلموا أي مبلغ.
بقيت عدة أشهر بين شركة الطيران وشركة الوساطة، إلى أن اضطررت في النهاية إلى تقديم شكوى رسمية ضد My Tickets، وأرسلت لهم كل المستندات والإثباتات.
بعد الشكوى، وصلتني رسالة منهم تفيد بأنهم قاموا بتحويل المبلغ، وأنه خلال 24 ساعة سيكون موجودًا في حسابي البنكي. لكن مرت أكثر من خمسة أيام ولم يصلني شيء.
بعد أن أوضحت لهم أنني سأضطر للجوء إلى الإجراءات القانونية والمحامي للمطالبة بحقي، وبعد حوالي أربعة أشهر ونصف من الانتظار والمعاناة، تم أخيرًا إعادة مبلغ التذكرة لي.
رسالتي لكل مسافر: قبل شراء أي تذكرة عن طريق شركات الوساطة، تأكدوا جيدًا من سمعتها وخدمة العملاء لديها. تجربتي مع My Tickets كانت مؤسفة جدًا، وشعرت خلالها بالكثير من التأخير والمماطلة، لذلك أنصح الجميع بأخذ الحذر وعدم تكرار نفس التجربة.
حقوق المسافر يجب أن تُحترم، والشفافية والسرعة في إعادة الأموال عند إلغاء الرحلات أمر أساسي.
وشكرًا.

Kate miller is very helpful and kind their customer service is very good

I was quite dissatisfied with the overall booking process and the lack of clarity regarding the baggage policy. However, I would like to highlight the excellent service provided by Hrytsan Nataliia. She was very helpful and managed to resolve my issue quickly and efficiently. While my experience with the company itself was disappointing, her professional assistance was very much appreciated!

received assistance from Anastasiia Volosianko which was quick and satisfactory

Be very careful when booking with this company. Cheaper tickets aren’t worth the risk. I had a terrible experience and would not recommend them

Scam company with draconian refund policy. Refused to refund. Reported them to card companies and authorities. Avoid at all cost!

לא לקנות מהם! רמאים!

I had a very disappointing experience with MyTickets, and this will be the last time I book through them.

I booked a round trip to Bucharest through MyTickets. The outbound flight was with Wizz Air, and the return flight was with HiSky.

1. Infant charged as a full-paying adult

I was traveling with a 4-month-old infant, yet I was charged almost €300 for the infant’s ticket, essentially the same as an adult fare.

When I contacted MyTickets by email to clarify this, they told me to contact the airline directly and claimed they had no information regarding the ticket conditions, even though they were the company that sold and booked the tickets.

After contacting the airline, I was informed that the infant fee for both directions should have been only €37 in total. However, because the booking had been made through a third-party agency (MyTickets), the airline could not assist me further.

When I relayed this information back to MyTickets, they avoided taking responsibility and did not provide any satisfactory explanation or solution.

2. Flight cancellation was never communicated

The most serious issue occurred with my return flight. About 15 hours before departure, I logged in to complete online check-in and discovered by chance that the flight had been canceled.

I immediately contacted MyTickets. Their only options were either to accept an alternative flight one week later or request a refund.

The problem is that I was never notified about the cancellation. Neither MyTickets nor the airline sent me any notification. As the booking agency, MyTickets should have informed me as soon as they became aware of the cancellation.

Had I not logged in to perform online check-in, I would have arrived at the airport only to discover there that my flight had been canceled.

Summary

Poor customer service, lack of responsibility, and failure to notify customers about critical flight changes. I paid almost €300 for an infant ticket that the airline later stated should have cost only €37 for both directions, and I was never informed that my return flight had been canceled.

I cannot recommend MyTickets and will never use their services again.

נטליה צ'יקולייבה, נתנה שירות מעולה מהיר ויעיל
I had a great experience with Natalia Chikulieva. She was very helpful and provided excellent service — fast, efficient, and professional. I truly appreciate her support and highly recommend her services.

The ticket I received contained two major inaccuracies — the operating airline listed was wrong, and the baggage allowance showed none included when in fact the ticket came with 15kg of checked luggage. Both errors I discovered only by contacting the actual airline myself.
On top of that, when I needed help correcting a one-letter typo in a passenger's name, the agency was unable to assist and simply told me to handle it at the airport.
A travel agency should provide accurate, reliable information. I had to do all the legwork myself while traveling abroad with limited connectivity.
Polite staff, but the core service failed when it mattered most.

its a bot operated company,
i bought 4 flights from them, when they say you havethe ticket they mean they are trying to buy it. if they fail you will not have a ticket.
then you'll wont have anyone to talk to, because its a bot only costumer service

So kind and helpful, felix turner is a very smart and patient agent he helped me alot

Nataliia Chykulaieva helped me a lot and quick. The thing I wasn't happy with was the robotic ai answer that was wrong because I misspelled the word by mistake.

Short waiting very kind service
By Kate miller 🥰