Myultra Reviews 114

We have had this service for around 5 years now and have never had any major issues. All contact has been dealt with immediately and professionally..

Great company will go out of their way to fix issues and won’t give up only small problem is they must try to do a few at a time so you are waiting between messages for replies instead of dealing with you solely so it can take awhile so you need to be patient and not be in a hurry. Anik and Veryl were experts.

Excellent customer service. Screen was freezing before start up had finished. They stayed in touch until the issue was resolved.

Excellent custom service... Always quick to reply and sort the issue! Just had new app updated and now works perfectly!

I have had MyUltra for a few years and was happy, now I am having problems with buffering and freezing. I contacted support for the last three days, and I have been passed around and and to be honest the company. Support is dismal to say the least. Nothing has been resolved and they promise to get back to me but never due. The way I feel at present there is no way I will renew with them.

My experience has been memorable, professional, attention to my needs and requirements, no hard sell, just honest interaction. Very refreshing. A credit to the organisation and lovely to see passion in there job, top score from a former sales director and company owner.

The support service at that company is fantastic. I have never experienced such quick and qualified technical support before. Highly recommended.

I already have an Ultra box and subscription. And have a seperate stick I wanted to add the Ultra app to as well. Anik was so helpful and talked me through downloading ultra and setting up the new subscription alongside my existing. Service is faultless and they answer so fast in their chat.

Had a few issues, but 30min on Whattapp to a very helpful support and was all fixed! Great service

Just had a guy on the mobile with me for nearly 2 hours. Very patient and kind. He or she Anik did a great job setting up my mobile. Thank you.

Been helped out today by Anik , can't praise this person enough went way beyond the extra mile , helpfulness understanding and patience in abundance can't say enough brilliant

We lost all TV service but a Whatsapp message to Ultra quickly established the problem was a global outage which had been resolved. The support team came back to me within minutes with a suggested way to restore my account. When this didn't work they took me through step by step to solve the problem with my box, which took well over 30 minutes. The person dealing with me was very patient with my technical inability, working from photos I was sending of our tv screen to guide me along the way. Absolutely superb support!

Anik was absolutely amazing and fixed my box, outstanding service! Thank you Anik

The service was prompt. My chats are replied back to me to avoid any misunderstandings. Happy TV watching.

Total technophobe and could'nt work out how to get things moving forward. Contacted Charlie and within 10 minutes, he'd sorted things out and showed me where I was going wrong! Excellent service. Thank you again Charlie 🙏

What a fantastic service I've just received from Antonio. He located and fixed the problem very quickly and with a professional attitude. Thank you very much.

This company have been absolutely 💯 FANTASTIC
Easy to purchase initially but then had problem with UPS courier.
Ultra intervened and I received my product.
Nothing was too much trouble for them and their customer service was above and beyond.
Communication was extensive,helpful and beyond compare.
They even helped me set up the system and ensured it was all up and running.
I cannot recommend this company highly enough.
Mega choice of content/Mega customer service.
What more could anyone ask for.
Thank you Ultra

The quality of the products and app is awesome and the service and support is the best.
Received fantastic customer support from Antonio

We have been with Ultra for a few years now, and have been very happy with the service. The staff are very helpful and ready to solve any problems you might encounter. Can’t rate them highly enough .