NAADAM Reviews 246

I have been shopping with Naadam for approx 8 years and have watched this company grow to become more and more consumer friendly. I also know, personally, that contacting the customer service for issues yields very satisfying resolutions. Their products, especially the cashmere clothing are beautiful and of the finest quality and much more affordable than many others. They also have incredible sales. I am a repeat customer, over and over and find the company has great integrity.

Very good service and all about product.

My wife wanted to buy few items from Naadam, after she picked her selections, I decided to read the customers reviews before placing the order. I was really discouraged and hesitant to place the order because of all the negative feedback that customers never received the items, shipping took too long, no one answers customers emails and no tracking etc etc etc. . My wife has been looking for those items for a year now and was afraid to place the order. I decided to take the chance and place the order. Guess what!! I received a tracking number less than 24 hours after I placed the order, and surprisingly, I received the order in less than a week. when my wife opened the package she found that we placed the wrong color dress and one of the dresses she ordered did not look good on her and wanted to return it. I emailed customer service with our concerns that we want to return the one item and exchange the other with the right color and we keep the rest of the order. Within less than 12 hours I received a reply from a customer service team, his name is Rodrigo, He was very straight to the point sent me all the information needed to do the exchange and the return. I had some difficulties doing the exchange and returns, I emailed Rodrigo back, Again within 12 hours he replied and walked me through the steps with his email. I printed the shipping label, Packed the dresses and dropped the package of to USPS at 11:00 AM and surprisingly again, I received an email after 4 hours from my credit card company that I got the refund from Naadam, Wow, the package did not even leave the post office yet and I got my refund. I emailed Rodrigo and thanked him for his great customer service and gave him and Naadam 5 *S*T*A*R*S* . I know this is a long feedback but it is worth reading so customers should never worry buying from Naadam. again, Thank you Rodrigo and Naadam. All the best , Cheers

Above was me feedback at first, Needed to add to it the following: The package was sent with 2 items one for exchange with a different color and was a return, The return was accepted as above with a credit immediately to my CC the exchange amazingly was shipped before they even received the returned item, Happy to say I received the exchanged dress before Naadam received the original order. My wife is very happy and will allways shop her Cashmere outfits from Naadam. Again, sorry for the lengthy feedback but I felt it is fair and important to let buyers/shoppers know what THE NOW NAADAM IS ALL ABOUT and why they deserve the 5 *S*T*A*R*S* in my opinion. Good luck shopping and buying from NAADAM.

I thought my package was lost. I intended it to be a gift, so it was time sensitive. I reached out to support at Naadam and they were very responsive. I sent an email and in less than 30 minutes Evelyn responded with the status, and we conversed a few more times that day. The next day Rodrigo followed up and my package began moving and arrived in time. They were a joy to work with.

Rodrigo went above and beyond to help satisfy my concern. I appreciate it.

My package was lost by USPS, they essentially didn't care or couldn't do anything to help. I reached out to Naadam and they instantly re-shipped the order and it arrived a few days later.

Used to order sweaters from naadam all the time. Ordered 3 more and they clearly have gone down hill. One shrunk after hand washing in cold water. I am very careful to follow labels as I have ruined my sweaters over the years. However this sweater obviously should have been dry clean only (which I won’t buy) bc it shrunk tremendously. They used to be good but now should be avoided.

I’m so pleased that Naadam has expanded its customer services. It was wonderful to interact via email with someone who understood my situation and quickly resolved it.

As a very happy customer and collector of cashmere pieces I was dismayed when a cashmere sweater purchased last year had a "severe case of pilling". I emailed Nadam and the agent Barbie who, with efficiency, patience and friendliness arranged for a credit note for. With it bought an exquisite Pink Ballet crew neck.

The responses were quick and the problem was resolved quickly and easily.

Very responsive customer service. Exceeded my expectations.

Genuinely unsure who is giving this company more than a 2 star rating. HORRIBLE customer service, had to email three times to sort of get the answer I wanted (and even then my questions were only half-answered). Took days to hear back each time, and the first few emails from them just seemed like an auto copy-paste answer - very clearly had not actually READ my email. After reading these other reviews, I was glad my experience with their customer service team had been as bad as it was - it put me right off purchasing anything. I hate to think how much more time I might’ve wasted and grief I would’ve had to deal with if I’d actually made a purchase.

Super fast customer service and solved the issue with no issues. Definitely made me want to be a returning customer.

I finally had a great help from Rodrigo and he solve totally my problem with my delivery. Thank you for your understanding it was great to work with you and I totally love the quality of your product

Small hole developed in my sweater after washing. The NAADAM team was very helpful and responsive to my questions. Additionally, they sent me a new sweater to my house within 3 days!!!

Naadam has a beautiful, well priced range of products. Their basic cashmere is excellent. I made an error on a recent order and emailed customer service. Quick response time and they cancelled the order. Always a good experience.

Very disappointed in the original crew neck sweaters. They used to be seized properly but now the cut is very skimpy with super short sleeves. The cashmere is also extremely thin and not a lux item at all - very Ross.

I need to exchange an item because it is too small. I have emailed their customer service address numerous times to no avail. There is no phone number anywhere I could find. So, I seem to have no remedy.

It's too small!!! I have a smaller head than most other adults to begin with, but I can't use it. It's not cheap to be wasted.

Avoid! Purchased a sweater that went on sale the next day--the reduction was substantial. Emailed customer service to see if a price adjustment was possible--was politely complimented on the fact that I reached out but price adjustment was refused. Guess they don't want happy return customers? I returned the sweater and was dinged for return shipping and some other ridiculous fee! Shop at Quince--better in every possible way!!