National Floors Direct Reviews 4.078

Great experience. The guys were in and out in a half day and cleaned up very well after the install. Got a good price too. Would definitely recommend them.

Great value great customer service

Product was exactly as expected. Crew, from Edison Flooring, showed up exactly on time. Job was completed on time and clean-up was excellent.

The team showed up at 930am removed carpet to replace the floors with LVP 330 pm packed up and gone 6 hours absolutely incredible job cleaned up Fantastic work

Professional installation, prompt, and ensured area was put back in order as outlined

The installer showed up right on time was quick and efficient cleaned up after himself and did a great job.

The purchase initially started to go wrong. The first sales man was nice enough but didn’t follow through. However, when I contacted the regional sales manager, he insured that the price we were quoted would be honored. He sent a second sales person who confirmed all of the measurements and arranged for installation. The installation team was just as professional, confirming our product selection and worked diligently and expediently with the installation. I would definitely recommend your service in the future.

Very nice experience. Personnel are very knowledgeable and professional. The experience was great.

National Floors Direct made the whole process for flooring replacement easy and stress free. All the personnel involved were very professional with outstanding communication providing superior customer service. The Flooring Specialist listened to our needs, offered helpful recommendations, and surpassed our expectations. The new flooring cost less than expected, was installed on our time schedule, and very professionally accomplished. The installation team was on time and stayed extra to finish the job so they would finish ahead of schedule. The installation was flawless and the installation team ensured everything was done to our satisfaction. I also received follow-up communications throughout the process and after the installation from the Regional Manager to make sure everything was to our satisfaction, which is above and beyond any expectations. The flooring product and appearance is outstanding. I received a gift card for my time in posting this honest review.

They were fast, quiet, and appeared to know their job well. Honestly it is hard when they do not speak English well or depend on each other for translation. Again they did their job well. Lastly when they did there job they needed to remove part of the wooden running board to the door and it is a drop / additional height for the wheelchair . I do wish they consulted on removal.

The Sales man was honest and polite. They guys who installed showed up on time and cleaned up after. The carpet is great quality for a great price. We are very happy.

From the Sales person to the Installer's, then to Customer Service, top of the line experience. Would highly recommend..

I recently had a fantastic experience with National Floors Direct, specifically regarding order number MD15203, while updating the flooring in my second home. I was particularly impressed with the sales manager’s availability; he personally guided me through the selection process to ensure I chose the right upscale carpet and padding for my needs. Thanks to his expertise, I settled on a high-quality Triexta carpet and an upgraded rug pad, both of which feel incredibly luxurious. The installation team was professional and efficient, taking great care not to scuff my newly painted walls and leaving the space spotless after a thorough vacuuming. I received a gift card for my time in posting this honest review, and I can sincerely say the fair pricing and quality of service were top-notch. My home looks much richer and cleaner now, and I would recommend their services to my family and friends in a heartbeat.

National Floors Direct was amazing!!! The level of professionalism and customer focused service is unmatched. From the initial consultation to the installation. Everything was exactly as communicated. We look forward to enjoying our carpeting for years to come!

I received a gift card for my time in posting this honest review.

Our experience with National Floors Direct was positive from the first step to the last. Our sales person was very knowledgeable, friendly, and courteous. He was able to provide us with a beautiful product within our budget. Installation was quick and convenient. We are THRILLED with our new, beautiful flooring, and SO happy having worked with National Floors Direct !!

I received a gift card for my time in posting this honest review

Amazing carpet and service .

The installers were efficient and did a great job. They were courteous and cleaned up when they finished

I had an amazing experience with the 2 young men that laid my beautiful floors. I’m very pleased with my new floors. The gentlemen were very friendly and well versed with the floor they laid. The flooring enhanced my rooms greatly. I never want carpet again. Thank you

This is my second time getting flooring done with National Floors Direct. Once again, I am extremely satisfied with how my floors look. The installation team was absolutely amazing as well. They came in, ripped up my old floor, cleaned, and prepared everything and then installed my new flooring. Everything was left clean and in pristine condition. I am extremely satisfied with the flooring and service that I received and I received a gift card for my time in posting this honest review.