National Grid Electricity Distribution Reviews 111

National grid fail to inform us via post of works intended.
We become aware when the platoon of vehicles arrive at our neighbours property, to commence work
We switch of our electric consumer unit no attempt is made by any member of the national grid troop to inform us, the platoon made up of Friday's workers complete the works at the neighbours early & stand about looking bemused with a pinch of being totally dumbfounded.
However due to the national grid fleet vehicles fitted with trackers, they are aware they cannot leave the job early so to ease there boredom
They stand around looking for the meaning of life for almost 2 hours "NICE" then one van and man has the
Exhausting task of pressing the connect electric now
& then the national grid platoon exit all areas in there vehicles in a cloud of dust generated by there haste and the alloted 2pm job invoice finish time that equates to the vehicles tracking devices " all good send it"
We switch are electric consumer until back on, no national grid member obviously has the energy to walk the 15 metres to our chapel to inform us the "electricity is back on"
"THIS IS WHAT PUT THE GREAT
INTO GREAT BRITAIN"

Prior to receiving your standard
Reply " that always states sorry on this occasion you felt we did not meet our usual high standard's"

Let me say if your troop had supplied me with pop corn & ice cream I would have enjoyed the circus" I missed not seeing any elephants" but the clowns did not disappoint and they all dressed the same superb 👌👌👌

I would like to publicly take this opportunity to thank
ADELE MANN “ team leader customer complaints
Customer excellence national grid

Who yesterday made time to phone me and discuss
The total failure of the nation grid & it’s intimidating
Bullying practice with customers who the national grid serve .
& particularly the Lincoln team leaders failure on all levels
Particularly threatening to have our electricity turned off ,should we fail to comply
With having a steel fork / service bracket bolted onto our external chapel roof line to attach the service cable “ therefore allowing the service cable to bypass the pole that’s already in the neighbours garden
To allow them to continue landscaping there rear garden after national grid remove the already functioning pole that our updated connections from our chapel had been renewed and signed off as safe and correct the year prior
This together with the total lack of respect given to ourselves is scandalous my wife a committed NHS nurse who retired after suffering a heart attack
Was understandably stressed
And no thoughts given to a building covered by the planning department as a building of importance .
Meant absolutely nothing to the team leader
I’m fortunate in being not frail myself and standing toe to toe with the intimidation directed at ourselves .

Adele Mann
Was understandably shocked while I related this horror story & promised to take action with the offending nation grid employees who as she said
“Do not represent the nation grid whatsoever “
I was offered an apology from the nation grid and its total failure .”apology not wanted a RECOMPENSE would be appropriate given the circumstance.
I hope ADELE MANN
ACTS on this intimidation/ bullying tactics
& offers constructive seminars on how to communicate with customers together with actually sending via post proposed dates of works to be carried out
& obviously informing customers on the arrival day by knocking on the property door and informing the property owners there electric will be turned of at the time stated & when the electricity will be turned back on
I’m sure you’ll agree is essential
I do hope that the 1.2 hours ADELE MANN
spoke with me over this total failure with the national grid at LINCOLN its team leader and his team does not end when the phone conversation ended as I will be making waves

After reporting a problem with a cable coming down into the ground which had a open cut in the outer insulation with the inside cable bare and open we rang for assistance and engineers came very quickly.
The two service engineers Barrie Brownrigg and Lewis Fitzgerald were magnificent, deciding how to sort the problem out and getting things done and getting the required parts from their base in Hereford to finish the job to their high standard of workmanship.
Credit to them they were great and so friendly...so well done National Grid.

Why do you allow your employees to leave large commercial vehicles parked on residential streets when not in use. These should be kept locked up safely in depots they not only block the roads to residents but are a risk to emergency vehicles who would struggle to get through. I also assume they all have expensive kit on board which is likely dangerous in the wrong hands. Please ensure your employees living in Bromsgrove do not leave your vehicles on our streets, as they are clearly not responsible enough to consider other road users, otherwise I will ensure images videos of these violations in action will be posted across your digital channels and reported to the Police.

Your reply is corporate BS do something about it this is anti social behaviour

What absolute liar said they have been working on the problem since 1.18 pm live in a small street can see both ends never turned up till 5.30 pm food cooked half way through this all happened the night B4 how do these rip off people get away with it ps because of how the web site works this happened over 2 days

What is the standing charge for. One of the richest countries in the world and yet we keep having power cuts.
Did Iran send a drone over and knock out one of this rotten countries power stations.
Why can’t we keep the lights on, why are we always having power cuts and why does no one care.
This is basic stuff, we pay these rotten companies enough money yet they keep on failing the public.
You never see a reduction in their rotten charges. No heating for the elderly, food going to waste in the fridge and freezer, kids having to go to school HUNGRY. you never get any compensation for your loss.
All the energy companies are truly shocking, profits before service. Time to re nationalise the power industry.
No power for over 10 rotten hours.
If we were to take money off their bills they would be up in arms.
GAS, WATER, ELECTRIC are basic things of life and should be NATIONALISED AGAIN.

At around 16:22 on Monday 23 February our electricity suddenly went off due to cables being accidentally struck during works in the area.
Although the initial loss of power was worrying — particularly as my 88-year-old mother relies on an electric nebuliser and we had no backup supply — the response from the team was very reassuring.
Rus and Carl, the engineers on site, were open about what had happened and explained they were already working on a secondary cable to restore the supply. They were calm, professional and clearly focused on getting the problem fixed quickly.
As a Priority Services customer I also received a text update and a follow-up call from the area manager, which was appreciated. Once power was restored the engineers even knocked on the door to check that we were okay. In this case the team responded responsibly and showed real consideration for vulnerable residents. Thank you to Rus, Carl and the wider team. The incident was in Shottery Stratford upon Avon it would be nice if the feedback could be passed onto the team.

Today we lost all electrical power to our house, it is winter so no heating or lighting. A neighbour kindly suggested calling a private electrician to come out and sort the problem, but instead I called the National Grid emergency number, the operator answered quickly, gave me an order number to quote, and took my number just incase we got cut off. She then took my name address and said that an engineer would be with us asap, the engineer arrived within 30 minutes, he asked what the problem was, identified the cause, and got us back on the grid within 20 minutes. Both the operator and engineer were super efficient and very friendly, I really couldn't thank them enough. I was very impressed! Thank you.

They have put a massive generator right outside our house I have a child with additional needs and he's been going mental all day/night when I rang to see if you can move it only to be replied with a lie saying that's the only place it go Evan know they only had to push the machine up to the desired position there engineer is lieing I have rang the council and it states it needs to be 15 to 20 foot away from a property but no the generator is 4 foot away from my window all you can smell is carbon monoxide in my house I told them I was gunna turn it off them only to be threatened with the police the company is a perthetic and need to be updated with children's needs

We had a problem with our electric box after one of the many storms we had, with water getting in. I rang them up to report it, and the nice lady on the phone said she would try and get someone out today. About an hour later, a very nice man came and said we needed a new board. This was on Monday, February 2nd, and later in the evening on Tuesday, two men showed up to change the board. We were very impressed with the great service we received. Thank you.We had a problem with our electric box after one off the many storms we had with water getting in
I rang them up to report it and the nice lady on the phone said she will try and get someone out today
About a hour later a very nice man came and said we need a new board .
This was on Monday 2nd February and later evening on the Tuesday two man show up to change the board .
We was very in pressed with the great service we received.
Thank you

Electricity went off late last night. Rang National Grid to report. Really helpful - asked me to do a few checks and ring back which I did. Said they would send a fitter but might be a few hours. Came about an hour later - really helpful - explained that my meter connection in the service cabinet for the block of flats has a "melted" connection. Explained he wasn't equipped to repair but rang office to arrange for another crew to attend. About an hour - repaired problem and explained everything to me.

Top marks to customer services on the phone and both sets of fitters. Efficient and courteous and sorted problem out very quickly. Thank you National Grid!

We all rely so much on electricity and I want to take this opportunity to thank everyone who works on and maintains our power supply to keep us all connected. I'm sure they don't get anywhere near the level of appreciation they deserve for the brave and skilled work they do in all weathers. I am very grateful to all of them at National Grid, particularly in the south west. Thank you!

The bracket that holds the electric cable from the post to the house was detached either by the scaffolders or a skip truck. The bracket was still attached to the wall but loose. Day 1 rang the National Grid Customer service line and all day it said the line is not available. Day 2 rang - spoke to Carolyn - 2 hours later 2 engineers arrived not before ringing to say they were coming. Fixed the bracket tightened the cable and left. After the work they rang to say its all good. All this they did when no one was at home. Amazing service. Thank you.

Great response from national grid this evening cv4 9rr. Great customer service and prompt action taken weii done to you all

My sister in law is affected by the massive power outage in Cornwall. She is on the National Grid Priority network. Almost 48 hours without heating, or refrigeration for her medication. As her phone lines are down, and mobile signal patchy, I called National Grid to ask what help is available because if you look on their website, the Priority Register is full of stuff they’ll do. THEY DO ABSOLUTELY NOTHING!!!!! Apparently the priority register is only for guidance on action to take in a power cut, or direct people to ‘Warm Spaces’, in libraries or Church Halls. As nowhere in village has power, that’s not an option.

Bad information tryed to get hold of someone they have left us with no power for 12h now and the only update I can get is in the next 21h left us with no heating in sub zero conditions

We have had a number of faults on our street for the last year the last time I spoke to somebody at National Grid she had explained to me that they knew exactly what the problem was but weren’t allowed to fix it until it completely failed to be fixed so basically they admitted they were fixing it up until they had no choice but to dig the road up once again after a couple of weeks later we have now been without electric since this morning I have two disabled children in the property both with mental health needs an additional needs one is currently non-verbal the other has severe anxiety yet the best they can do is get it on by 6 pm that’s even if they can get it back on what’s the point in a priority service if that cannot be met for people that need it how many more times are they going to allow this to happen it needs to be fixed once and for all this has been an ongoing issue in the village now on our street for at least a year it needs to be fixed it’s not fair to leave people like this

Sick and tired of power cuts every few weeks in Pinxton Nottingham. It’s very frustrating that national grid knows there’s a problem under ground yet keep patching it up. No support in place they are not bothered customer service not helpful. It’s time we were compensated for this regular inconvenience. My husband relies on a heart monitor for his pacemaker 24/7 no support in place for that either!!!

All power was lost in our area during Storm Claudia and National Grid responded immediately to sort out the issue.
All credit and thanks to the engineers who were working in the worst of storm conditions to give us our power back.
It makes you appreciate how lost we are without electricity!

So quick. Reliable, sorted a serious issue so quickly.
Total respect for me, the home and my daft dogs. Ensuring they never got out of the gate.
Such a fab team.

I would like to express my sincere gratitude to National Grid for their outstanding support. From my initial call, the customer service representative was polite, informative, and reassuring. Shortly after, a team member arrived to deliver the necessary equipment. They were professional, kind, and extremely helpful.

Thanks to their swift response and care, I was finally able to rest properly after two nights of very little sleep. Throughout the entire experience, I felt genuinely supported and safe. The National Grid team demonstrated exceptional service and compassion — thank you for going above and beyond.