Dealing with Zac at Natiional Tiles Bankstown was an absolute pleasure. Called him numerous times checking on styles and colours. Nothing was abother, our order was promptly put together and when th... Toon meer
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We recieved excellent service from Katie who managed our tile order. She rang me each week to check where we were up to once we had the quote and let me know when the sale was ending so we managed to... Toon meer
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Long story short, I ordered tiles online, they took the money out of my account, informed me the tiles were no longer available and told me they would refund my money. Almost a month later, phone cal... Toon meer
Bedrijf heeft geantwoord
The sales people at Mile End Adelaide were fantastic. Especially Tania. Brilliant designer. The National line to add grout as an addition to the order didn’t realise I could’ve gone straight to Mile E... Toon meer
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Bedrijfsgegevens
Over National Tiles
Geschreven door het bedrijf
National Tiles was established in 1979 by founder, Frank Walker. Today the company is a market leader in wall and floor tiles and hard surface flooring.
National Tiles is more than just a business. It’s a family. We will never forget our humble beginnings and we’ll always look to the future. Our core values are our compass; respect, teamwork, customer commitment, relentless improvement and innovation are what keep us on target as the ultimate tile destination.
Backed by over 43 years of experience, National Tiles has the international market knowledge, attention to detail and supply chain know-how to meet the expectations of our clients, each and every time.
“Now you can” is our promise and the proof is right there on the showroom and warehouse floors. We import over 2700 containers and three million metres of tiles annually, holding in excess of $20 million worth of stock.
Our commitment to innovation allows us to stock more upgrade and boutique products than ever before and provide breathtaking tile collections to Australia’s lifestyle industries.
It’s our ambition to make breathtaking spaces easy to attain. From a budget bathroom reno to a sumptuous dining room, we’re passionate about empowering our customers to achieve their dreams. We endeavour to bring you the best products we can find at the best prices with the best experience in Australia. We want you to know that, now you can!
Contactgegevens
541 Graham Street, 3207, Melbourne, Australië
- 1300 733 000
- customerservice@nationaltiles.com.au
- nationaltiles.com.au
4,3
Uitstekend
12K reviews
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A Week of Condescension and Confusion Over Something That Could’ve Been Explained in 30 Seconds
After noticing a significant size difference in the tiles I’d bought from the dimensions listed online, I reached out to National Tiles for clarification. Over the course of a week, I was bounced between departments, spoken down to, and given vague or defensive answers at every turn.
When I first spoke to customer service, I told her that the product we recieved was defective, and we needed a resolution as it was delaying our rennovation. In response, she lectured me about how showroom calls aren’t recorded, so she didn’t know the context—as if that somehow justified not helping me. Her tone was condescending and unhelpful, and that set the tone for the rest of the week.
When I was finally passed to someone from their so-called “Quality Assurance” team, I asked for help resolving the issue. His response? “You’re completely wrong.” He explained— in a tone that suggested I should’ve known this already—that tile sizing in Australia is based on “work size,” not nominal size. In other words, a tile listed as 300mm doesn’t legally have to be 300mm at all. To me, that seemed ridiculous. But after digging into the Australian Standards myself, I learned it’s technically true. That’s actually the law.
Here’s the thing: if someone had simply explained that upfront—that the tiles I bought were not rectified, and that non-rectified tiles can vary significantly in size, in a way that acknowledged how ridiculous that is—this entire situation would have been resolved in a single call. Instead, I was talked down to, bounced around, and left genuinely thinking I might need legal action.
So, for anyone shopping here:
- If you care about precise tile dimensions, you need rectified tiles.
- If you ask for help here, be prepared for defensiveness and circular answers.
I don’t think the staff set out to mislead me, but their poor communication and tone-deaf handling of questions turned a minor issue into a full-blown debacle.
One helpful sentence would’ve saved me a week.
9 april 2025
Review zonder uitnodiging
Antwoord van National Tiles
Hi Ella,
We appreciate you taking the time to provide us with your feedback.
We are sorry to hear that you have had a difficult experience surrounding your order and the tiles that you purchased.
Thank you for the time you have taken in speaking to our Quality Control team for further clarification.
Your insights are highly valuable to us as they assist us in recognising areas for enhancement within our organisation.
Thank you for dedicating your time to communicate this to us.
Kindly be informed that your feedback has been forwarded to the appropriate department for assessment.
Kind regards,
Aimee
Fabulous customer service…
Fabulous customer service…
Great product and fantastic prices…
Delivery on time ….
Couldn’t be happier…
Thank you… 🙏
17 maart 2025
Antwoord van National Tiles
Dear Julie ,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Antwoord van National Tiles
Hello RRD Tiling Concepts,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Great friendly staff
Great friendly staff, Siobhann and Rowan shared time and knowledge many times. Did not tire of our questions.
Tiles arrived on the date stated and the end result looks great.
17 maart 2025
Antwoord van National Tiles
Hi P & H,
We appreciate you taking the time to provide us with your excellent feedback.
At National Tiles, we place great importance on customer service, Siobhann and Rowan truly excels in product knowledge. We are delighted to learn that your experience with our team has been positive.
We look forward to the opportunity to collaborate with you again on your future projects.
Kind regards,
Vanessa
I recommend it to all
I had a great experience with National Tiles. The purchase process was smooth, and the quality of the tiles was outstanding. The staff were friendly and incredibly helpful, making the whole experience even better. I’d definitely recommend National Tiles to anyone looking for top-quality tiles and excellent service!
13 maart 2025
Antwoord van National Tiles
Dear Omid,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Pleasant and helpful staff each time I…
Pleasant and helpful staff each time I came in and able to offer good advise and recommendations
18 maart 2025
Antwoord van National Tiles
Dear Karina ,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
Antwoord van National Tiles
Hi,
Thank you so much for your amazing review!
Your kind words mean the world to us and serve as a great motivation for our team.
Thank you once again for your support and trust in our services.
Kind regards,
Vanessa
I can't believe I had to pay a $20…
I can't believe I had to pay a $20 delivery fee, to collect a single box of tiles, from the store. It should be declared in the price
15 maart 2025
Antwoord van National Tiles
Hi David,
Thank you for taking the time to share your feedback with us! We have taken this on board for further development.
We will also call you to discuss this personally.
Kind regards,
Sheree
Very friendly people
14 maart 2025
Antwoord van National Tiles
Hi DAOUD,
Thank you for taking the time to provide us with your valuable feedback.
We greatly appreciate your kind words.
We are eagerly looking forward to collaborating with you on your next project.
Antwoord van National Tiles
Hello ANTHONY,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service. It brings us great joy to know that we were able to assist you.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Antwoord van National Tiles
Hi Kim,
We greatly appreciate your feedback and are thankful for your kind words.
At National Tiles, we place a high importance on providing outstanding products and service.
We are looking forward to the possibility of working with you again on your upcoming projects.
Kind regards,
Vanessa
Fantastic service
Whilst Naional Tiles were not the cheapest tiles place I visited the customer service & range were impeccable.
The knowledge by everyone involved was awesome, they were the only company to give us samples & explain the difference in tiles gradings
4 maart 2025
Antwoord van National Tiles
Hi Karen,
Thank you for your terrific review, we really appreciate it!
We work hard to maintain a market leading range of products and provide the best service possible.
We are pleased to hear that we were able to help you find the right products for your project.
Hope to see you again soon!
Kind regards,
Vanessa
Great service very friendly staff
12 maart 2025
Antwoord van National Tiles
Hello DANIEL,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service.
We look forward to seeing you again soon!
Kind regards,
Vanessa
People are great
12 maart 2025
Antwoord van National Tiles
Hi GEVETA BUILDING C.O GENCHO GEN,
Thank you so much for taking the time to share your fabulous feedback! We really appreciate it!
We can't wait to work with you on your next project.
Kind regards,
Kristhel
Antwoord van National Tiles
Hi Bill,
Thank you so much for taking the time to share your wonderful feedback with us! We truly appreciate it.
Kind regards,
Kristhel
Staff were super helpful and the store…
Staff were super helpful and the store has a fantastic selection
11 maart 2025
Antwoord van National Tiles
Hello LEONARD,
We are absolutely thrilled to receive your fantastic feedback. It truly brightens our day!
Here at National Tiles, we take immense pride in delivering the utmost level of service. It brings us great joy to know that we were able to assist you.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Holding my refund for an unacceptable time
Long story short, I ordered tiles online, they took the money out of my account, informed me the tiles were no longer available and told me they would refund my money. Almost a month later, phone calls and emails, assurances that the refund has been processed, still no refund.
Invoice number 10188708. I don’t understand why you can’t determine the context, I feel my review is pretty self explanatory
13 maart 2025
Review zonder uitnodiging
Antwoord van National Tiles
Hi Richard,
I have tried to call today regarding your review,
Please feel free to call back on 1300 733 00 if you wish to discuss this further,
I can see your refund was processed on the 2nd of April to your original payment method.
Great price great service
10 maart 2025
Antwoord van National Tiles
Dear David,
We truly appreciate your fabulous feedback. It really means a lot to us!
At National Tiles, we pride ourselves on providing great customer service, high quality products and best value pricing.
We look forward to seeing you again soon!
Kind regards,
Vanessa
Lisa was amazing at Front desk- very…
Lisa was amazing at Front desk- very efficient polite and very helpful.
Excellent customer skills.
6 maart 2025
Antwoord van National Tiles
Hi Hope Valley Chicken Bar,
We appreciate you taking the time to provide us with your excellent feedback.
At National Tiles, we place great importance on customer service, and Lisa truly excels. We are delighted to learn that your experience with our team has been positive.
We look forward to the opportunity to collaborate with you again on your future projects.
Kind regards,
Vanessa
Very happy with the great service we recieved…
We recieved excellent service from Katie who managed our tile order. She rang me each week to check where we were up to once we had the quote and let me know when the sale was ending so we managed to order within that time frame and made some savings. She was excellent at updating our order and also gave us some valuable advice in choosing the tiles in the first place. All I can say is 'don't loose her'.
6 maart 2025
Antwoord van National Tiles
Dear Jodie ,
Thank you for sharing your feedback with us. We do our best to make sure your experience while working with us is as seamless as possible from the beginning to the end, and we are so happy to hear we were able to deliver on this for you.
We look forward to working with you again in the future.
Kind regards,
Vanessa
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