Navigare Yachting Reviews 43

Friendly service, boat availability , boat condition

Avril made the service outstanding

The whole crew at Navigare Marsh Harbor were very friendly and professional.

Great experience with Navigare Yachting. People are accessible, great support, quick answers and problem solving.

We spent a week in the BVIs and had great support and service from Navigare. I'll definitely charter here again!

Continue to focus on that relationship with the sales rep and the captain. I like Susan and really liked Suzanne.

I found the customer care department to be slow to responding to emails. However, they are professional. I recommend that no email to customer service goes unanswered for more than 4 business hours.

From the office, to maintenance, to dock crew, everyone was professional and friendly. The entire family had a great experience on our charter

The staff was very courteous, kind and quickly responsive to my queries. The boat was clean and well maintained with a good selection to choose from. I would definitely charter from them again.

Wonderful staff and the boats looked amazing at the BVI base.

Excellent support. Everything made very easy. Great team.

Had a great bareboat charter in the Abacos with Navigare. They set the boat up nicely, were very helpful and attentive, made the whole process easy and smooth. Enjoy some beautiful water!

The whole trip was amazing. Naz and Marquis were very helpful in setting us for success. Sailing was wonderful. The Sir Jax was well equipped and spacious. We had an amazing week!

Great boat, great staff! Naz did a great job!

Great trip. Great staff.

Naz was very helpful and very nice with us

Positif : nice welcome, contact and local informations
Negatif : vessel maintenance

All the services provided at the base were excellent. The best I've ever experienced across all the charters I've done.

After owning one yacht with Sunsail and one with Navigare I can compare their level of quality and service.
On the paper their owner contracts are almost identical. In reality there are no similarities.
Sunsail did hold all agreements in the contract down to the letter, Navigare didnt fullfill anything in the contract.

The Navigare salesoffice didnt take any responsability after the signing, just refering to the local Greek company, that rarely or never responded and didnt care about what was in the contract at all.
Björn Harkell at the salesoffice claimed that the contract was not with him or Navigare, but with the Greekoffice, even when his signature were on the contract.
Björn made lots of promises that were just downright lies.

At handover they first refused an independent survey and started threatening with harbor fees when we didnt accept the unrepaired yacht.
It took one and a half year to make them repair the yacht as stipulated in the contract.

Be aware of the ”businessmodel” that this fraudant company uses.

We had multiple issues with our boat, including no air conditioning in two out of four bedrooms, delays in boarding, dinghy not working, fridge door didn't seal and need bungeed, generator failure, and the list goes on. I contacted Navigare on several occasions via email, letter and phone call and never received a response regarding restitution. This was my HONEMOON!

Our experience with Navigare Yachting was extremely frustrating. Despite paying €200 for an early check-in, the handover started late, and the promised refund has still not been received. The mainsail was missing at delivery and was only brought on board in the evening.

Several defects were visible right from the start, and many more appeared during the week. Numerous systems were not working or only partially functional – including the AIS, stern thruster, engine displays and controls, bilge pump, winches, and the furling system of the genoa. Leaking hatches, unsecured cushions, incomplete inventory, missing kitchen utensils and bedding further added to the poor impression. Even the life raft was stored in a compartment full of water.

The most serious issue was a complete engine failure caused by a defective fuel pump. Navigare could not provide clear or accurate technical information about the fuel system, so we had to identify and fix the issue ourselves.

The yacht was in unacceptable technical condition, the organization was chaotic, and customer support was unhelpful. Overall, a very disappointing experience – definitely not recommended.

Despite having paid for an early check-in (€200), the handover started late. A refund was promised but has still not been issued. During the handover, the mainsail was missing and only delivered around 6:00 p.m. Several issues were already visible at delivery, and more appeared during the week.

Multiple systems were not working or only partially functional: AIS, stern thruster, engine displays, engine controls, bilge pump, winches, and the furling system of the genoa. In addition, hatches and spinlocks were leaking, cushions could not be secured, and the inventory list, bedding, and kitchen equipment were incomplete. The life raft was stored in a compartment filled with water.

Most serious was a complete engine failure caused by a defective fuel pump. Navigare was unable to provide clear information about which pump was connected to which tank, and we had to solve the problem ourselves.

Overall, the yacht was in very poor technical condition, the organization was unreliable, and customer service was unsatisfactory. A disappointing experience – not recommended.