NBKC Bank Reviews 1.153

Like most banks they are only concerned about themselves when it comes to customer service and no matter what transpires they are going to blame the customer and place a bad comment on their account. They claim to be customer oriented but in reality they are like any other institution. They care less about the circumstances and place blame on the customer.
My definition of heartless people
someone that uses a sitution against another person or places blame on someone when they are not responsible for a situation and still are treated disrespectfully because they cannot place blame on themeselves, their employess, or the true person responsible for the circumstance.
I have another word for it but not able to post it.

Beau and Bailee were fantastic! Highly recommend NBKC!

Kirby was amazing! He took on my mortgage loan and from day one he made me feel like he was giving me his full effort and answering every single question (and there were many)! Not only was NBKC the most reasonable when it came to financials but with the process. I will be working with Kirby and NBKC on my next loan too!

Patrick was an exceptional person to work with for my home loan refinancing. His communication was outstanding; any questions I had, he would reply within minutes. If he didn't have an immediate answer and needed to check with another team member, he would ask me to wait, and he always followed up with a response before the end of the day. I highly recommend refinancing with NBKC Bank and working with Patrick

Great experience, with the representative today, it was resolved quickly. Representative understood me and what I needed to resolve the issues.

Rodney was very attentive and made the process go smoothly. He was efficient and personable. Perfect experience!

Koby was amazing! He made the process so smooth and made us feel so comfortable during the whole process. Anytime we had a question he always made sure to answer in a timely manner. As first time homebuyers he took all the stress away, highly recommend him!!

Kendra was delightful, helpful, efficient and brilliant. I have called several times before and had many issues previous agents overlooked. She was a joy to talk to and delivered impeccable service. Thank you very much Kendra. Because of you I am proud to bank with NBKC. You deserve a gold star for customer service. 10/10

Thank you, Dana, for making this process so smooth and guiding us with your expertise!

NBKC is a pleasure to work with. Ian specifically, was helpful and understanding to my specific situation. They accommodated my needs quickly and easily. It is why I continue to run my business through NBKC.

Ty was an absolute professional at each and every stage. This was the smoothest home buying experience I have ever had. Highly recommend!

After finding out that my debit card was frozen and I had no way of getting any of my payroll funds out.I called customer service and luckily, sierra answered and was able to help me with everything, from dealing with my snarky attitude to connecting another account So I can get my funds as quickly as tomorrow. Her customers service was so stellar.It was like talking to somebody Ive known for a long time. Nbkc found GOLD with hiring Sierra ( i vote that they give her a raise or bonus of some sort for sure). Never want to leave a perfect review.Because there should always be room for improvement.But she doesn't leave much room for that, hence the 5 stars.

Ty was great to work with! He always checked in but was never pushy and when time came when we were ready for a refi he walked us through every step of the way. Got a great deal as well and I trusted his opinion when it came to choosing the best option based on our situation. Would definitely work with him again!

Im a new nbkc cust so far im very happy with the service although it does take sometime to transfer fund from the external account to show on my account, maybe because its my first time doing it

Visiting the team at the Mission Farms branch has always been a treat - we've known & loved Linda & Toral forever, and they make us feel like family. Most recently though, I've met Danni, and she's a gem! Polite, professional & so dear. She's been so helpful, handling every problem (not that we have many!), and answering every question with grace & kindness. I couldn't ask for better in my banking relationships!

Justin at NBKC helped me get the best interest rate and mortgage better than any other lender. He was upfront and honest while other lenders were very misleading. He completed all the requirements on a tight timeframe perfectly. I could not give him a higher recommendation.

I was a long time customer of Bank of America. When I started my business 11 years ago, I quickly learned how they are anti-small business. To solve simple problems would turn into long hold times, transfers to multiple departments and still no guarantee that anyone would help. I finally got sick of being treated like my business didn't matter and moved to NBKC 6 or 7 years ago and have never looked back!

You can call and speak to a live person very easily. When you have a question or need help with someone, they make that VERY easy. Most of the time they can solve the problem with the people that take the calls, but when they can't, the person who gets the call takes ownership of it and you can count on them following through. They don't use AI bots to replace humans. They care about you as a customer and they understand small businesses.

Their online portal is easy to use and navigate. The most recent update made to their online system wasn't the best, but it's workable. I just love working with the people there and try to make a point of making sure their excellent customer service is known anytime I get a chance. It's so rare to work with a business that understands the value of human interaction but also taking ownership of solving issues with the customer.

Ian was so helpful and polite, I decided to leave my account open. Thank you, Ian!!!

I recently completed a home refinance with NBKC, and the entire experience was exceptional from start to finish. The process was smooth, transparent, and surprisingly fast, with every step clearly explained and handled with professionalism.
A huge part of that great experience was thanks to my Loan Officer, Ryan Ament. Ryan was absolutely amazing — knowledgeable, patient, and incredibly responsive. He took the time to walk me through all my options, answered every question thoroughly, and made sure I always understood what was happening next. His guidance gave me total confidence throughout the process, and he genuinely made me feel like a priority.
If you’re considering refinancing your home, I highly recommend NBKC, and especially Ryan Ament. He turned what can often be a stressful experience into an easy, positive, and even enjoyable one. I couldn’t be happier with the outcome or the service I received.

We had the pleasure of speaking with Ian today regarding our account.

Ian was courteous, professional, and knowledgeable regarding how to effectively and efficiently complete our request.

Additionally, Ian provided workable options to accomplish our request, which I appreciated.

Excellent customer support. Keep up the great work Ian!

Best,
Alvis