"DPM Metals" had an urgent request and we were genuinely impressed by how quickly and efficiently the team stepped in to help. Their professionalism, clear communication, and willingness made a real... Toon meer
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Като цяло страхотни отзиви. Ето малко в детайли: Отдел продажби (Ивайло) - отдели доста време за да определим необходимите ни параметри, като договора беше много изгоден за нас и се прие радушно. Т... Toon meer
Avoid this web site! absolute rubbish always troubles super low quality , issues with the streaming not delivering the service they offer and how exactly is possible to watching any other tv web site... Toon meer
Bedrijf heeft geantwoord
Ние от Еконт Експрес ООД сме удовлетворени до този момент от предоставените от Нетера услуги за доставка на интернет и двете услуги за защита от DDoS атаки. Компания съвсем скоро реши вдигане капацит... Toon meer
Bedrijfsgegevens
Info over Neterra Telecommunications
Geschreven door het bedrijf
Neterra is a global communications service provider, recognized as the Best Connectivity Provider in Central and Eastern Europe by Capacity Global Connectivity Awards in 2023 and 2024.
90% of the world's largest telecoms and nearly 1,000 global enterprises trust Neterra, solidifying its position as a reliable global partner.
For the past 30 years, Neterra has been catering to a wide range of business needs including international connectivity, data center and network management services in 145+ countries worldwide.
The company delivers a range of fast, reliable, and secure connectivity services, owns and operates four data centers under the brand Sofia Data Center (SDC) and represents NetIX, the Global Internet Exchange Platform, one of the top 10 largest IXPs in the world. Neterra also offers IT services, a flexible cloud platform, DDoS protection, and a fleet management system and ensures a seamless and reliable experience for its clients through expert 24/7 support and proactive monitoring.
Neterra is a company where visioners and engineers work together with an unwavering focus on reliability, customer-centricity and technological expertise to deliver working solutions and empower businesses to thrive in the digital age.
Neterra's brands & services
Neterra - Global dedicated internet access (DIA), Layer 1 services (dark fiber), Layer 2 services (Ethernet & IP VPN), Satellite internet.
NetIX - the global internet exchange platform that enables a range of award-winning peering, connectivity, DDoS and Audio Visual streaming services
Neterra.Cloud - Cloud and Dedicated servers, Backup and DDoS, located in own EU data centers.
Sofia Data Center - Server colocation, Wholesale colocation, Private Rack colocation. Low PUE, 99.9999% SLA.
Neterra.TV - IPTV platform for online TV, video content live or on-demand.
Netfleet - a GPS platform for tracking, controlling and analyzing moving objects.
Contactgegevens
Kambanite Green Offices, 9 Vitoshki Kambani Str., 1766, Sofia, Bulgarije
- +359 2 975 16 16
- contact@neterra.net
- neterra.net
4,4
Uitstekend
134 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent service and reliable support
"DPM Metals" had an urgent request and we were genuinely impressed by how quickly and efficiently the team stepped in to help. Their professionalism, clear communication, and willingness made a real difference.
It is always reassuring to work with people who take ownership and care about delivering a high standard of service. We truly appreciate the help we received and value the strong partnership we have built together.
16 april 2026
Review zonder uitnodiging
Avoid this web site
Avoid this web site! absolute rubbish always troubles super low quality , issues with the streaming not delivering the service they offer and how exactly is possible to watching any other tv web site without any issues , only on neterra i've got message my browser dont have any video codecs but some how most of the video codec are hardware integrated supported !!!
31 maart 2026
Review zonder uitnodiging
Antwoord van Neterra Telecommunications
Thank you for your feedback.
We’re sorry to hear about your experience. It sounds like your review relates to Neterra.TV (our consumer streaming service), while this Trustpilot page is for Neterra’s B2B services — but we’re happy to help regardless.
The issue you describe with video codecs and streaming quality is not typical for our platform and is usually related to browser settings, device compatibility, or network conditions. We’d really like to look into this in detail and assist you.
Could you please contact our support team at videosupport@neterra.tv or send us a private message with more details (such as the email used for registration and device/browser information)? This will help us identify your case and provide a proper solution.
We take feedback seriously and would appreciate the opportunity to resolve this for you.
Ползвам тази услуга от 15 години да не…
След лек спор и малко имейли всичко дойде на мястото си затова получавате пет точки сервиза си го доказахте за последните 15 години откакто го ползвам че е добър
4 januari 2026
Review zonder uitnodiging
Their service is brilliant.
We have used them as an important IP transit and colocation supplier for over ten years. Their service is brilliant. They look forward to predicting what could go wrong. For example, an engineer from their team wrote to our NOC about a slightly increasing rate of CRC errors. He recommended that we have to change our SFP module. He was right; we had a planned operation instead of a service interruption. The module was proven to be dying in our lab!
27 juni 2025
Review zonder uitnodiging
Wir nutzen Neterra-TV
Wir nutzen Neterra-TV seit Jahren problemlos. Leider gab es in diesem Jahr ein technisches Problem beim Bezahlen. Der sofortige und kompetente Service (per Mail) und die rasche Lösung hat uns überrascht. Im positiven Sinn. Dafür bedanken wir uns sehr herzlich. Das empfehlen wir weiter.
Wolfram und Marlena
24 maart 2025
Review zonder uitnodiging
Antwoord van Neterra Telecommunications
Lieber Wolfram, liebe Marlena,
wir freuen uns sehr, dass wir Ihnen helfen konnten und bedanken uns herzlich für das tolle Feedback! Ihre freundlichen Worte motivieren uns, noch besser zu werden und unseren Service weiterhin auf höchstem Niveau anzubieten.
Vielen Dank für Ihr Vertrauen in Neterra.TV – und dafür, dass Sie uns weiterempfehlen!
Mit herzlichen Grüßen
Euer Neterra.TV-Team
Neterra SDC is maybe one of the best…
Neterra SDC is maybe one of the best datacenters in Europe!
I’m not Neterra’s client since a long time but all i can say, their services and support are stunning!
I’ve never been more happy to work with the company and to use their services.
My game hosting company would’nt be that fast growing if there wasn’t Neterra!
20 maart 2025
Review zonder uitnodiging
We've been using NetWe've been using Neterra services for more than 20 yearserra services for…
We've been using Neterra services for more than 20 years. We have our own server in their data center together with their technical support.
We have very easy communication with their staff and they always respond timely in urgent cases.
12 maart 2025
Review zonder uitnodiging
Without our partners in neterra our…
Without our partners in neterra our gaming servers chain would have ceased to exist long time ago
24 november 2024
Review zonder uitnodiging
Antwoord van Neterra Telecommunications
Thank you for your feedback! It’s truly an honor to be a part of your journey, and knowing that we contribute to your success is the greatest reward for us. We deeply value our partnership and look forward to continuing this amazing collaboration!
I like this game
14 november 2024
Review zonder uitnodiging
Good company been renting IP's for long…
Good company been renting IP's for long time top quality. Very fast support and good overall experience
2 november 2024
Review zonder uitnodiging
Antwoord van Neterra Telecommunications
Thank you, Justxn Vesmic, for your positive feedback! We’re happy to hear that you're satisfied with the quality of our services and the speed of our support. Providing an excellent experience for our clients is our priority, and we’ll keep striving to deliver even better results!
In the past month or so Neterra is a…
In the past month or so Neterra is a joke. First a huge outage a week ago on Sep 21 where as a side effect they lost all their recording and started from scratch from that day. Then today, Sep 29 out of the blue the streaming is down again. Only God knows what the end result will be now and when they will restore service. Is this the type of service people want?
29 september 2024
Review zonder uitnodiging
Antwoord van Neterra Telecommunications
Dear Mike,
Before addressing your concerns, we’d like to clarify that your comment refers not to all Neterra services, which are predominantly B2B, but specifically to our only B2C service, Neterra.TV.
We sincerely apologize for the inconvenience you’ve experienced, and we fully understand how frustrating it is to encounter several technical issues within such a short period.
We have thoroughly analyzed the problems, and in addition to actively working hard to resolve them, we’ve also implemented measures to minimize the likelihood of these issues recurring in the future.
Thank you for being our customer. In light of the inconvenience caused, we would like to offer you compensation. Please reach out to us, and we will provide you with more details.
Best regards,
The Neterra Team
I've sent inquiry for colocation before…
I've sent inquiry for colocation before a week ago. Still no reply.
22 april 2024
Review zonder uitnodiging
Antwoord van Neterra Telecommunications
Dear Alejandro Martinez,
We appreciate you taking the time to share your experience with us.
We have reviewed our records and do not show any recent inquiries for colocation from you. To better assist you, we would appreciate it if you could provide some additional details about your inquiry, such as the name of the person who submitted the inquiry, the date the inquiry was submitted, the method by which the inquiry was submitted (e.g., email, phone, website form).
Once we have this information, we will be able to investigate further and provide you with an update.
Sincerely,
Neterra Team
Competent, Reliable and Supportive Partner
For over 15 years, we have been loyal customers of Neterra services. Throughout our journey of growth and development, their team of engineers and IT specialists has been an invaluable resource, providing us with technical solutions, advice, and unwavering support. They have skillfully resolved various cases and challenges, acting as both friends and consultants.
Our trust in Neterra is absolute, relying on them completely in our daily operations. Their technical capabilities and infrastructure solutions are of the highest caliber. We utilize their mail servers, media websites, and cloud servers, while also benefiting from collocating our own servers in their top-notch data centers in Sofia. Not only do we depend on them for IT services, but their DDoS attack protection has also proven to be a crucial aspect of our security.
Neterra operates according to international standards, offering global solutions with a personalized touch. This level of dedication is truly commendable and exceptionally advantageous for us. As a result, we are incredibly satisfied and consider ourselves fortunate to have such a reliable and supportive partner in Neterra.
28 juli 2023
Review zonder uitnodiging
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