Thankyou for reducing intrest rate on my account Marbles has always been my favorite card but when interest rate was the higher level I was looking to move my account to a lower interest provider.th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Just love using Aqua. They originally accepted me with a poor credit rating and I’ve used them ever since. The app is so easy to use and when you make a payment it’s immediately shown on your balance... Toon meer
Bedrijf heeft geantwoord
Absolutely terrible service. Took over argos pay and have been messing me about for nearly 4 months now. They do not take complaints seriously, I have had no contact back from the 4+ times I've called... Toon meer
I have not completed i love My marbles card it the best card, Customer service when i first got this card i had phone a few times cos I could never Remember my pass code but with there help I got i wo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contactgegevens
7 Handyside, N1C 4DA, London, Verenigd Koninkrijk
- 020 7160 8800
- newday.co.uk
4,2
Goed
11K reviews
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Perfect card very easy to managed and…
Perfect card very easy to managed and very transparent! Highly recommended
18 juni 2026
Antwoord van NewDay
Good Afternoon, Adam,
Thanks for taking the time to share your review, we greatly appreciate it and hope you continue to enjoy your card!
- Kenith
Antwoord van NewDay
Good Afternoon, William,
Thanks for taking the time to share your review, it's great to hear you're happy with everything!
- Kenith
Since I got the card...
Since I got the card, I've always had great experiences with it. Even when I occasionally travel.Internationally, it's accepted everywhere. Simply fantastic!!!
18 juni 2026
Antwoord van NewDay
Good Afternoon,
We appreciate you taking the time to share your experience with your card, it's great to hear you're loving everything and we hope you conintue to do so!
- Kenith
Antwoord van NewDay
Good Afternoon,
Thanks for taking the time to share your review, we're thrilled to hear you're happy with your card!
- Kenith
Aqua is brilliant easy to use and keeps…
Aqua is brilliant easy to use and keeps me informed exactly what’s going on would reccomend
18 juni 2026
Antwoord van NewDay
Good Afternoon, Jon,
Thanks for taking the time to share your review, it's great to hear you're happy with everything and we hope you continue to be!
- Kenith
Aqua really help me to improve my…
Aqua really help me to improve my credit score I started 800 limit but within a year it’s increased to 5200.and my score improved also
Thank you Aqua
18 juni 2026
Antwoord van NewDay
Good Afternoon,
Thanks for sharing your experience regarding your credit limit and score, it's great to hear you were able to get it increased!
- Kenith
Antwoord van NewDay
Good Afternoon,
Thanks for taking the time to share your kind words, we're thrilled to hear you're loving your card!
- Kenith
Aqua is very easy to manage
Aqua is very easy to manage, they have a great app, they keep in touch throughout, ideal credit providers and a distinct friendly way of communicating.
Thanks Aqua
18 juni 2026
Antwoord van NewDay
Good Afternoon,
Thanks for taking the time to share your experience with us, we're thrilled to hear everything's going so smoothly for you!
- Kenith
Thank you so much for letting me be 1…
Thank you so much for letting me be 1 of your customers & giving me the chance to better myself & to have peace in mind ,
Knowing Aqua is always there to support when I need it , all the customer service agents are amazing & very polite towards me & they reassure me to become one of there best customers,
If anyone was thinking of joining new day/Aqua you will not be disappointed,
Thank you 🤝
18 juni 2026
Antwoord van NewDay
Good Afternoon,
We greatly appreciate you taking the time to share your experience with us, and we're thrilled to hear how much it's been able to help you out!
- Kenith
Antwoord van NewDay
Good Afternoon,
Thanks for taking the time to share your revew, we're thrilled to hear you're loving everything!
- Kenith
Great experience
My experience with Aqua is really good i like their policy and repayment methods and limit increment
18 juni 2026
Antwoord van NewDay
Good Afternoon,
Thanks for taking the time to share your review, we're thrilled to hear you're happy with everything so far and hope you continue to be!
- Kenth
5 years in - solid, reliable card provider
Held a Marbles card for five years now. Very reliable service, excellent support & clear guidance at all times. Lots of offers on transfers, advances and also for loyalty benefits with companies too. Five years in, no complaints and out of all credit card providers New Day has consistently & reliably delivered.
18 juni 2026
Antwoord van NewDay
Good Afternoon, John,
We greatly appreciate you taking the time to share your experience, we're thrilled to hear that over the past 5 years you've had a positive experience, here's to the future!
- Kenith
Antwoord van NewDay
Good Afternoon,
Thanks for taking the time to share your review, it's great to hear you're loving the services provided!
- Kenith
Refund policy for fraud payments and…
Refund policy for fraud payments and customer support is pathetic
18 juni 2026
Antwoord van NewDay
Good Afternoon,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
Always ready to help
18 juni 2026
Antwoord van NewDay
Hi Elena, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Antwoord van NewDay
Hi Lindy, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Deadful experience to day
Deadful experience to day. Would not allow puchase through their website, as if they thought i had no account...totally nuts. I am far from impressed they have gone stupidly over board in my opinion with security and yet still dosent function in the needs of the customer. After 3 hour's of inconvenience I eventually placed my order using mobile. To be clear, pc was working fine browser was fully upto date and I had no network issues.
19 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi there, I apologise that you received a level of service that has not met your expectations. We want to ensure that we do everything we can to get it right for you next time. best, Elan
Applying was straightforward and the…
Applying was straightforward and the staff are friendly and helpful.
16 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Daniel, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan
Absolutely hated … can’t anything…
Absolutely hated … can’t anything understand in this new plan , can’t see anything what I need , I have payment which is will ends on next month and they already giving me interest , before Argos pay app was worked very well and was no have any issues and now only problems, I was purchased microwave and it’s was pay in 12 months so every month they was asked some moneys so make it easy I paid all amount and it’s been two months still showing so it’s need pay every month…. And the app is no easy to use , everything what you can see is mostly interest interest interest…. Best to buy fully amount or just get somewhere else
17 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi,
Thank you for sharing your review. I apologise that you received a level of service that has not met your expectations. We want to ensure that we do everything we can to get it right for you next time. Please be assured that this feedback will be passed on to the relevant team for further review. We value all feedback and are continuously working to improve our products and services.
Please get in touch with NewDay’s dedicated team on 0333 240 8002, and they’ll be happy to discuss any concerns. The opening times are Monday to Friday 9am to 6pm, Saturday 9am to 4pm, Sunday – closed.
Best,
Stephanie.
Absolutely disappointing company,they…
Absolutely disappointing company,they change your due date and amount without consulting you. Leaving you in serious financial trouble
17 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hello Darrell, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Audrey
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