New Era Cap Reviews 

Ordering from New Era is like watching grass grow—except grass has a faster delivery time. I placed an order, and after 11 business days, they finally processed it. Yes, 11 days just to acknowledge my existence! Their policy claims it ‘MAY take 5-7 days to process,’ but apparently, 11 is the new 7. By day 9, I asked for a refund, thinking maybe they’d own up to their delay. Instead, they responded with the customer service equivalent of a shrug: ‘Sorry, it’s still processing.’ So here I am, hatless, refund-less, and wondering if I accidentally ordered from a company operating in dog years. A true exercise in frustration.

Don't trust their shipping. They won't ship it on time, they won't let you cancel your order, then they'll tell you it's your fault. Never purchase anything from them again

Absolutely awful. Ordered 13 days again and it has yet to be even processed before the “7-10” day delivery clock starts. I ordered a hat from Fanatics and it was process and shipped in 4 hours from ordering and I only paid standard shipping. I’m highly disappointed that they are taking this long and have no reason to why. Do not order a hat from here unless you want to wait a month or more.

I mean… Well… Shipping is longer than KSI’s forehead. (Employees maybe Jake Paul’s next opponent bc they take so long). The hats have quality of Amazon but costs more than CaseOh’s weight. IF YOU ARE POOR (like me) MAKE SURE YOU GET A FREAKING CUPON BEFORE YOUR PURCHASE!!!

As other folks have posted, the shipping times are terrible. I am going to give it another day or two, after that I will dispute the purchase with my bank.

What a joke. Worst customers service. Worst shipping. Really just an incredible job of total mediocrity. Don't waste your time at newera.com and go somewhere that isn't completely incompetent.

Bad review because of the currier. The hats I order were shipped on the 9th ordered on the 2nd . Still have not received them on the 19th. The hats have been to 5 FedEx depots , according to the tracker . If you want them by Christmas it's probably too late .

Ordered 10 days ago and still hasn’t shipped. Horrible customer service!!! Phone number doesn’t give you a person!!! DO NOT ORDER FROM THEM!!!!!!!! First and last time!!!

Hat was too big. Submitted return and they will only refund 35 dollars of the original 47 dollar order. Multiple sites had same price. Pick a different one just incase you need to return the item.

My 61 year old dad stated he called New Era Cap on 11/4/2024 regarding a refund request. During this call, he was told that he was eligible for a $100 promotion. He agreed to enter the promotion and the representative asked for his checking account number and routing number. He provided the information to the representative and was given a confirmation number. This is a very suspicious call. We cannot figure out why they needed his checking account information and what are the details of this promotion? My dad tried to call back twice to ask more questions regarding the promotion and the representative abruptly hung up on him twice. I tried calling today and yesterday but was unable to get a hold of a representative on the phone. We are very weary of this call and have reported their company to the Better Business Bureau.

Fast shipping is a big scam they have going on, I paid 15$ for 2 to 4 day's delivery it's been 9 days i haven't get any notification from them DO NOT PAY THAT FAST BS SHIPPING THEY HAVE IT'S A SCAM

I will never ever ever order from these people again.I wish I would have looked at the Review before I took a chance i ordered two hats october 03th still, haven't received my order and it's november 04th now You can't call they don't email you i will never do not order for them.You will not receive your items

Great product. Order arrived about 7 days from order. Order confirmation mentioned shipping might be delayed so expeceted it to take a while

Bad communication ordered a hat 3 weeks ago with a promise date and payed for express delivery and still no response from various emails sent in regards to and no response. Will never buy from them again

6 weeks still haven’t received order and no response from customer service

2.5 weeks no update on shipping info.. no customer service.

Paid for faster shipping for a World Series cap, which was a mistake. They took their sweet-ass time in expediting my order. I have ordered caps before and the shipping time was atrocious. I wanted to support my team, but now the Series is half over. Don't offer faster shipping if you can't produce the product in the time frame listed. You are ripping people off. Another example of big business taking advantage of it's customers and the hard earned $ they pay. I collect caps, but will find another business to buy them from. C'mon Man. Get Better.

This company’s operational and customer service side need a complete overhaul. Their shipping times are atrocious and good luck getting any customer service rep to give yo any information.
This is my first time ordering one of their products online and you can bet and believe it will be the last. As a matter of fact, I won’t be buying any of their products because they couldn’t care less about their customers.

Like others. I am writing this only on shipping side as my order is late. I don't know what the point of New Era charging for shipping if we are not even getting our products on time. I think I will just buy my has in store moving forward.

the website has gone downhill so much, the search bar rarely works. I have the hardest time finding the new releases. I never get any notifications anymore. there business practices seem out dated, with no regard to the consumers.