The payment to the retailer was fast but when the retailer wants to send an item they lie about a lot stuff. On some of my orders they came fast but on one specific item I have had to wait a week and... Toon meer
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Lees wat reviewers zeggen
This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Toon meer
Bedrijf heeft geantwoord
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Toon meer
Bedrijf heeft geantwoord
I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Contactgegevens
Verenigd Koninkrijk
- newpay.co.uk
3,6
Gemiddeld
207 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and easy with good correspondence…
Quick and easy with good correspondence throughout,would recommend 🙂
8 mei 2025
Antwoord van Newpay
Hello Stevie. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Antwoord van Newpay
Good Afternoon, Lee,
Thanks for taking the time to share your experience, great to hear you found the application process so simple!
- Kenith
Money made easy
Great helped me when things was tight but kept me informed of everything that was happening
18 april 2025
Antwoord van Newpay
Hello. Thank you so much for the lovely review! Best, Audrey
Excellent service helped me a lot.
30 april 2025
Antwoord van Newpay
Hello Paul. Thank you so much for your lovely review and the 5-star rating!
We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊. Best, Audrey
Easy and fair
30 april 2025
Antwoord van Newpay
Hello Keith. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
Newpay was very professional and…
Newpay was very professional and supportive very pleased with the outcome
25 april 2025
Antwoord van Newpay
Hi John, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
Quick and simple to apply no messing…
Quick and simple to apply no messing about quick to reply so wot you waiting for give it a go
25 april 2025
Antwoord van Newpay
Hi Tony, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan
Antwoord van Newpay
Good Afternoon, Liam,
We appreciate you taking the time to share your kind words, and we're thrilled to hear you're happy with the service Newpay provides!
- Kenith
Antwoord van Newpay
Hello Abdulkhalik. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Newpay made things easier
They made it easy to find what I was looking for and pay for it. I have had no issues trying to pay for my goods when I used Newpay, it's safe as well.
16 april 2025
Antwoord van Newpay
Hello Nikki. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
100% recommend
Been unbelievably great with me gave me a great starting budget and haven’t had any problem ordering what I’ve wanted, would 100% recommend using this company
10 april 2025
Antwoord van Newpay
Hello Ian. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Antwoord van Newpay
Hello Ruth. Thank you for your 5* review! Best, Audrey
I don’t like that there is no fashion…
I don’t like that there is no fashion or beauty now. I don’t think I’ll use again.
4 april 2025
Antwoord van Newpay
Hi there, I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Best, Elan
Antwoord van Newpay
Hi there,
Thank you for your 5-star review!
Best, Stephanie.
Great product but annoyingly frequesnt emails.
Great and easy way to obtain a loan at 0% linked to a training offer for my granddaughter.
I wouldhave given it 5* if it wasn't for the incessant emails that seemingly give me no way of unsubscribing as they say"This email is a service message from NewDay relating to the administration of your Newpay account".
This is what totally annoys me about modern finance companies as youre held hostage to their pernicious and constant emailing in the hope you'll buy into more of their products!!
27 maart 2025
Antwoord van Newpay
Hi John,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Thanks, Julie.
Not many shopping places
Not many shopping places, could do with more. But payment plan is good and monthly. Shame because if there was more shopping places I would of giving 5 stars
12 maart 2025
Antwoord van Newpay
Hi Angie,
Thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this.
Best,
Stephanie.
Great Customer Service and Support!!
Initially I had issues getting the account back up and running? No joy with the app? However a call to Customer Services put all issues in order? First class who ever the Lady was can’t thank her enough for her patience and support? The app now works fine and carries all the information needed to
maintain the account! I buy Gardening and DIY tools and products! So can purchase the more expensive items usually over 6 or 12 months. New Pay is ideal for me personally.
Customer support and service first class! Have dealt with other companies long distance so called customer services? The UK based service is a welcome pleasure to use??
20 maart 2025
Antwoord van Newpay
Hi Rob,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
Easy process and brilliant app to track
Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track purchases and payments. Overall nice and easy process.
19 maart 2025
Antwoord van Newpay
Hello Maxine. Thank you for taking the time to leave us a review. We're excited to have you on board 😊 We hope you continue to enjoy our services. Best, Audrey
My experience was great with Newpay…
My experience was great with Newpay because I was unable to buy the furniture by cash. Newpay gave me a loan which I managed with minimum stress. I appreciate staff who often advised me to get support if I had financial difficulties. Staff was kind, helpful and supportive.
8 maart 2025
Antwoord van Newpay
Hello Geetrude. We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Best, Audrey
Time for another review.
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest payment plan option that was perfect for me.
It will be great to see more companies that accept Newpay added over time, but I like the fact that many are small businesses trying their very best to build up a reputable name. So far, I have had no issues with the companies I've purchased via with my Newpay.
3 maart 2025
Review zonder uitnodiging
Antwoord van Newpay
Hello Clair. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey
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