Next Day MRO Reviews 5

We ordered a $1,300+ furnace from this company. Received it on the day promised, Monday the 21st. It stayed boxed until we could get someone to get it installed safely and correctly, which was Sunday, the 28th. Upon unboxing noticed a large dent in one panel and a HUGE buckle which caused severe bowing of the metal. It appeared to have been dropped or banged up so severely the unit does not sit flat, it rocks. The fan of the unit fell out of its metal slide and both metal piece holding it up no longer serve their purpose because it’s so severely dented and bent. Because of the fan falling out of its position dropped on and damaged a coil so now it will most likely leak. Their were even screws missing in numerous places including the very front of the slide where the fan should’ve been screwed up into the unit. Not happy, especially being without a furnace in the start of winter. And seller isn’t making it right and accepting the return because of the time line which has nothing to do with the severity of such a faulty furnace we received. MRO next day refuses return/refund.

Do not deal with this company! They messed up the instructions for the courier and caused my unit to be delivered almost two weeks late. It also came damaged and they refused to do anything about it. Their rep Derek just ignored my messages. You've been warned.

Terrible company. They charge over the top fees, such as big restocking fees when the return is not the customers fault. Reaching out and trying to reason with them proved to be exercise in futility. They are scammers just trying to make a living off of fees. Most places do not charge the fees this place does. Avoid them like death. Better services elsewhere.

SCAM ARTISTS I ordered a 3 piece Goodman gas furnace with AC, when the system arrived they shorted the coil unit in the order so I called them and they said they made a mistake in the pictures on their ad, they charged me 300$ additional for the coil unit
with only the 2 items they sent the system is unusable you must have a coil unit to install, there were other companies on amazon that were within 1$ of the price for this same system so its not like we couldn't have bought it elsewhere
My choices were to either give them my card and pay for their scam or pay even more money to pay the return shipping on the pieces they had sent, we were also in the middle of winter with the installer scheduled
In any case we paid them the 300$ , so please don't even waste your time with this company they are scam artists

I've dealt with Chris at Nextdaymro.com three times now. He is fantastic as is the entire team. Quick shipping and great prices!