Next Day Sofas Reviews 765

Excellent service. Helpful delivery team. Very pleased with the sofa - comfortable, attractive and functional with excellent attention to detail.

Lee at Next Day Sofas was very friendly and extremely fair and customer focused when a problem arose with my order. His response was immediate and very professional, and more than resolved the issue.

Was impressed with the efficiency and friendly approach

I was dubious about purchasing a large item online without physically seeing the sofa. The communication I received was excellent. Really pleased with the sofa/quality. I opted for the one man delivery service and have to say, he was brilliant and really helpful. I would highly recommend

Found this company on line ordered a leather sample promised next day it arrived on time
Phoned the sales team and ordered 3seater Richmond sofa the young lady I spoke to was polite friendly and knowledgeable she explained in detail the next steps and everything she said would happen
Happened.Excellent service and good value for money product

From the very first phone call, whichever lady you spoke too they were extremely helpful and friendly.
Our sofa is fabulous, for £500 you could afford to replace it yearly!
We would highly recommend them.

Delivery men don't speak much English so are a tad on the quite side but they did their job, they work for another company.

I'm not going to lie the sofas are great and well worth the money it's the delivery company that are rubbish we ended up waiting three weeks for our sofas, we paid the extra money for in house two man delivery and they were just crap, they lost yea lost one of the sofas then when they finally delivered it basically chucked it the lounge didn't assemble it, didn't take the boxes this delivery company let Next day sofas image slip drastically.

Very happy with my new sofa. It was delivered on time and was packaged with care. The drivers were respectful and helpful.

Great customer service, fast and accurate. Sofa arrived on time.

Top end product and delivery!

Great quality, price and delivery service

Great sofa brilliant service

Bought a 3 and 2x2 leather sofas. Only used for 3 months and the 3 seater is being binned. The stuffing collapsed and horrendous quality. Guess you get what you pay for. Now ordered from a genuine leather company.

The delivery men informed me how long they will be and we're very polite. Love the sofa too

Nice people to deal with!
I'm so delighted with my lovely Fairfax 2 seater sofa. Beautiful quality, so comfortable and the design is timeless.
Fitted into the tight space I'd allocated exactly (so measurements were spot on!) And I'm now the envy of all my friends.
I wanted it assembled for me, so I didn't mind waiting that bit longer for delivery. The 2 men were friendly and efficient, and completed the task quickly.
Thank you so much NEXT DAY SOFAS!

Complaint against Next Day Sofa

I purchased a set of sofas (one 3-seater and one 2-seater) from Next Day Sofa. After only 6 months of use, the 3-seater sofa developed a defect. A technician was sent to my home and the company promptly replaced the sofa.

However, after 1 year and 2 months, the 2-seater sofa developed the exact same issue. Another technician came to assess it and informed me that the sofa would likely be replaced, as it was a similar defect to the previous one.

To my surprise, I later received a call from the company saying they would not replace the sofa, accusing me of having damaged it with a key. This accusation is completely unfounded and unacceptable. I have always taken great care of my furniture, and it is clear that the problem is due to a manufacturing defect or poor product quality.

I am extremely disappointed with the company’s stance. At first, they showed good customer support, but now they refuse to take responsibility for the defect. I feel disrespected as a customer and harmed by this lack of care.

I strongly urge Next Day Sofa to reconsider this decision and honor their commitment to quality and respect for the customer. Otherwise, I will take the necessary steps to protect my consumer rights.

Very fast delivery. Pleased with our purchase, good quality sofa at an exceptional price

from initially ordering until delivery I was kept informed as to what was happening with delivery and when sofa arrived I was very pleased with quality.The only thing I was not happy with was that they left packaging in garden but when I questioned this they told me it was in case I wanted to return it

Quick delivery and great price
Had loads of compliments on my sofa Very comfortable and plenty padding Very happy customer