Next Energy UK Reviews 

Brilliant from start to finish. Very informative from the beginning, reliable worksmen and very efficient. I had loft insulation and this was completed within a day, no mess was made and the contractors very polite and friendly.

I had External Wall Insulation completed by Next Energy and the overall experience was great.

I was told it could take up to potentially 3 months but the whole job was completed in 6 weeks which was amazing given the works that were involved.

My home has gone from a drab tired looking property to a brand new house and have had so many compliments from family/friends and even surrounding neighbour.

I have had external wall insulation done on my property and what can I say, WOW what a difference it has made to my property.
The service from next energy has been 5 star from the staff on the phone to the teams on site everyone was very helpful and informative

Awful experience, very stressful avoid at all costs!
Don’t turn up or call back and when they do they don’t know what for and reliant on you telling them!
Work shoddy and unfinished!
Unprepared no dust sheets shoe covers etc!
Office staff just pass you around to get you off the phone!
Work started April still half done just being fobbed off all the time, left for 6 weeks with big holes through my walls.
No one knows what they are doing!
Not reassuring or professional at all.
Made a complaint to procurement at the Council.

Next energy were brilliant, quick and clean. I've had internal wall insulation and solar panels the men have been great , communication in beginning could have been better but really happy with everything

Excellent experience from start to finish. Great communication from staff when jobs are booked in and excellent workmanship throughout. Solar panels, loft insulation and External wall insulation done to a great standard! Come take a look!! Thanks Next Energy!!

Had Solar panels and loft insulation fitted by Next. From the original survey to the fitting. Next have been brilliant. Quick efficient and all left spotlessly clean.
I thought it was a joke at first as it was all done on a grant and cost me nothing. Even though it was free to me the quality of the work and product is first class. Thank you Next Energy.

So happy with the work and very grateful, staff were great, very friendly and helpful. Boiler is boss can now control it all from the app, the render has a great finish and has made such a difference to the house. Would definatly recommend next energy.

Absolute joke of a company. Parents boiler is 30+ years old. Had a Next Energy surveyor who recommended a new boiler be fitted only now to be told it can’t be replaced on the scheme. Surveyors obviously have no clue about what they’re doing. Would not recommend to anyone. I wish I’d have read these previous reviews before involving my 89 year old dad in this.

Had an appointment as per below:

Hi, as discussed on the phone, I can confirm your new appointment is booked in for Monday 25th 12-3PM. The surveyor will be called Mark.
Thanks
Next Energy

It was a no show, so I emailed them on their ‘info at’ address and as yet no reply there either.
Now checking reviews here, I think I’ll give them a miss myself.

Worst company ever to deal with - whole lot of them
Cowboys .
Work started at our house November 2021 - badly fitting pipe work caused extensive damage to kitchen and ceiling - repair job a botchup . Katie ( office - no auth or experience to know anything about a boiler fit /pipework suggested not their issue - pipework down to us and get Worcester boiler company out of it doesn’t work properly , which we did , subsequently confirmed pipework a disgrace !! “Get back on to fitters “which we did .
Still having problems up till now - and they do not care at all .
Pleasant chap mark Williams suggested “ oh well the condenser pipe is plastic , prone to break and leaks “ what !!! Steve McCoy - engineer (lol ) , suggested someone may have knocked the pipe - oh like the borrowers who live in the linen cupboard !! , - also not interested - out of warranty he said. The problem with the boiler and pipework has been there from the get go .
Currently in the process of reporting these cowboys suggest everyone do the same to gas safe .
Beware don’t ever use . Govt need to be made aware of them- especially as they are making money on the back of scheme funded by the govt .

Couldn’t be bothered to turn up at pre arranged time.

Installation was fine, however, six months downline boiler had a problem and their customer service was absolutely awful.. The original fitters who came to check the boiler were deeply unpleasant, arrogant bordering on aggressive. Got another company to repair the Worcester Bosch boiler and stuff the guarantee. Wouldn't have Next Energy anywhere near the house again.

Absolutely awful !!

Next Energy (Liverpool) fitted a new boiler for us.

Since installation, we have had nothing but problems.

The system is still NOT working properly and every issue takes days or weeks to resolve.

The fitters who come are very pleasant, but we still do not have a fully functioning boiler or heating.

Work commenced on 13th December 2021, and here we are on 16th January 2022, with a broken boiler and no heating upstairs whatsoever.

This is not the first time that we have been without heating with Next Energy, and today, there is NO emergency telephone number that will get to speak to anybody. Every telephone number just asks to leave a message.

This is totally unacceptable and a disgrace.

If you have the opportunity to use a different company, DO NOT use Next Energy if you want sensible timely support, or a working system fitted within a month!