Nexusclips Reviews 53

The website usually doesn't work. When it does work, it doesn't work properly.
The customer service is very bad.
And the only thing they communicate clearly is:"NO REFUNDS".
This is false advertising, dirty way of doing business. Total scam!!!

My experience with NexusClips has been nothing short of a nightmare. I purchased their product in good faith, only to discover right away that it didn’t work properly. Downloads were broken, clips were corrupted, and the software simply failed to deliver on what was promised.

I reached out to their support team immediately and, to their credit at first, they responded asking for more information. I complied. What followed was a textbook example of deliberate stalling tactics. Each reply from them came slower and slower, with vague instructions like "try again with another video" or "we pushed another update" — all of which changed nothing.

After weeks of this dance, I finally asked for a refund. That’s when they ghosted me completely. No response, no resolution. Just silence. They dragged the process out until over a month had passed, conveniently pushing me past PayPal’s dispute window. By the time I filed, PayPal denied my case because NexusClips’ slow-walking made it "too late" to get protection.

This was not bad luck. This was a calculated strategy to avoid issuing refunds and leave customers stuck with broken software.

NexusClips knowingly sold me a faulty product, wasted my time with fake support, then disappeared when it was time to take responsibility. This is not just bad service — it’s dishonest and exploitative business practice.

If you value your money and your time, stay far away from NexusClips. They will happily take your payment, give you a broken product, and then disappear when you need them most. I wish I had seen a review like this before wasting my own money.

Couldn’t agree more with the other reviews I would give 0 if I could. They are scammers and just want your money. Avoid at all cost.

A really scummy app. You can't even get your clips without paying a $150 annual fee. Bad app, dont waste your time on it.

This app is a total Rip-Off. It is not user-friendly, and there are no instructions on how to navigate the app.

There is no trial period, but I thought I could at least make some use of it.

It cannot access your YouTube video footage like it implies, you have to upload it a second time. Turns out this is PAINFULLY slow though, so I had to upload a copy 1/4 the resolution to test it. Even this took a few hours.

After testing it, I was not impressed, but thought maybe the bad quality was because I uploaded 720p (although that should still look okay). It turns out you cannot delete a video at all though.

I raised this with support, and asked for a refund - less than one day after paying for a 1 year subscription - and they refused. They also said you cannot delete a video you have uploaded. Their recommendation is to upload it to YouTube again, then also upload it to NexusClips again. Ridiculous.

So long story short; no trial, no refunds, too slow to use, no option to delete uploads, and poor support.

I am going to review this platform on every YouTube video I can find and every review service, as this is probably even illegal in most countries.

I purchased the annual plan on [insert date] and realized the service wasn’t right for me the next day. I immediately requested a refund, clearly explaining that I hadn’t used the platform.

Support replied a day later, stating they do not offer refunds as per their FAQ. While I appreciate the quick response, I think it’s disappointing to deny a refund when a customer reaches out within 24 hours and hasn’t used the service.

This experience made me feel locked into a yearly payment for something I won’t use. I’d recommend others think twice before subscribing, especially with no refund flexibility

Do not waste your money on this software. it is terrible, they keep updating the way to add video to make into clips and it has been unusable for weeks now. Customer service refuse to refund and simple tell me it is operational. Once they have your money they do not give a shit about you. there are much better providers out there with better functionality and better customer service. Avoid, trust me!

Product is a scam, don’t buy. There’s no free trial and the product only worked for a day yet I have a year subscription. Their website states no refund.

Complete scam, don't buy this product. VODS aren't getting downloaded automatically, which is an advertised feature. Even when you try to upload a VOD MANUALLY, it forces you to keep the tab OPENED the whole time an upload is getting processed or else there will be no progress. Absolute joke of a company, hope they get sued.

It worked for three weeks. Then parts of their service slowly stopped working to the point that the service was unusable, yet they were still charging you. And their customer service would do NOTHING.

Unfortunately, the software is poor to identify great video segments. Moreover, it often freezes and remains unresponsive for days, making it impossible to create any clips.

Support is overwhelmed, and despite three follow-ups, I have never received a response.

As a result, I was forced to request a refund (which I have not yet received) and to close my account, hoping that the payment system will not withdraw any more money.

A real shame—this was a missed opportunity. It could have been a great product, but at the moment, it is completely immature.