Well worth the visit the mediator gave us some useful hints how to make contact again with our Grandchildren. She just confirmed how useless The Family Court system and Cafcass are if the don't even... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I can’t recommend them enough the service here is truly outstanding. They make you feel so comfortable right from the start, even when talking about really personal things. A special thank you to... Toon meer
Bedrijf heeft geantwoord
I was invited to mediation, I stayed up for days gathering all evidence I had of the safety concerns and abuse, I was anxious about the first MIAM meeting but it was nothing I expected it to be. I spo... Toon meer
Bedrijf heeft geantwoord
Introduced herself and explained what this meeting / assessment was about, confirmed that it was completely confidential between us. Kind and considerate of my personal situation asked me if I was ok... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contactgegevens
1 Barnfield Crescent, EX1 1QT, Exeter, Verenigd Koninkrijk
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4,6
Uitstekend
114 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Clarifying and uplifting
Asked me brilliant questions so that I was able to see the heart of the matter and take decisive action.
28 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that the questions helped you reflect on what was most important to you and gain greater clarity about the way forward. Providing a supportive space for people to explore their situation and consider their options is at the heart of what we aim to do.
Thank you again for sharing your experience.
Was made to feel comfortable and safe…
Was made to feel comfortable and safe to discuss things i needed. The mediator was very knowledgeable and offered clear accurate advice
26 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt comfortable and safe discussing the things that were important to you, and that you found the information provided clear and helpful. Creating a supportive space where people feel able to talk openly and understand their options is very important to us.
Thank you again for sharing your experience.
The lady I spoke to explained the…
The lady I spoke to explained the process in clear terms,she was very informative, and answered any questions I raised.
The whole process was very straightforward.
26 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that the process was explained clearly, that your questions were answered, and that you found the whole experience straightforward. Our aim is to make sure people have the information they need to understand the process and their options.
Thank you again for sharing your experience.
I had an excellent experience with…
I had an excellent experience with Charlotte; she demonstrated a profound understanding of my situation, was approachable, highly knowledgeable, and genuinely helpful. I highly recommend her services.
23 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt understood and found your session approachable, informative and helpful. Our aim is to provide a supportive and professional space where people can discuss their situation and gain a clearer understanding of their options.
Thank you again for sharing your experience and for recommending the service.
The online meeting i had was excellent…
The online meeting i had was excellent in the mediator listening and fully understanding my situation and that of me family. It's a great way of hopefully rebuilding bridges and communication after traumatic family period we have all been through.
19 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your thoughtful feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt listened to and understood during your meeting. Mediation can provide a supportive space to explore ways forward and consider how communication might be improved, particularly following a difficult time for a family.
Thank you again for sharing your experience, and we wish you all the best with the next steps.
Closure & certificate award with no explanation
From the pre-meeting the mediator decided that distress and mental health status was a reason why the mediation was considered “inappropriate at this time” but the case was just closed & certificate issued without any reference to the reason. The opposition who’d already held their pre-meeting was just able to exploit this to their own ends as evidence of an unwillingness to cooperate.
In the section on “any concerns or worries” the mediator repeatedly talked over me.
14 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
We appreciate how important it is that people understand the mediation process and any decisions about whether mediation can proceed. We are also concerned to hear that you did not feel fully heard during your meeting, as providing people with the opportunity to speak openly and feel listened to is very important to us.
We would welcome the opportunity to understand your concerns in more detail and discuss your experience with you directly. Please contact us at general@nfm.org.uk, and a member of the team will be happy to look into this further.
My experience A
I was a bit hesitant at first but would recommend it to anyone. It was very relaxed and informative.
14 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that, despite feeling hesitant at first, you found the session relaxed and informative. Our aim is to provide a supportive environment where people can feel comfortable discussing their situation and better understand the process and their options.
Thank you again for sharing your experience and for recommending the service.
Antwoord van NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the service easy to use. We aim to make the process as clear and accessible as possible from the outset.
Thank you again for sharing your experience.
Speaking to my mediator was very nice
Speaking to my mediator was very nice, kind and very helpfull, thank you very much for your time very appreciated
11 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found your conversation helpful and that you felt treated with kindness and care. Providing a supportive and approachable space is very important to us.
Thank you again for sharing your experience.
David was extremely knowledgeable and…
David was extremely knowledgeable and helpful and look forward to getting the help needed at the end.
8 augustus 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found your session helpful and informative. Our aim is to provide clear and supportive information so that people can better understand the process and the options available to them.
Thank you again for sharing your experience, and we wish you all the best with the next steps.
Antwoord van NFM - National Family Mediation
Thank you for taking the time to leave your review. We're so pleased to hear that you found our staff welcoming and helpful.
If there has been any misunderstanding with your review, please know that Trustpilot allows reviewers to update both their comments and star rating at any time. If, however, your one-star rating reflects your experience, we would be grateful to hear more so that we can learn from your feedback.
Thank you again for taking the time to share your thoughts.
I had a very positive experience with…
I had a very positive experience with National Family Mediation. The mediator was professional, kind, and respectful throughout the MIAM meeting. Everything was explained clearly, and I felt listened to and treated fairly. The process was well organised, and it helped me better understand the next steps. Thank you for your support during a difficult time.
8 juli 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
We're pleased to hear that you felt listened to, treated with respect and supported throughout your MIAM meeting. Our aim is to provide a professional and welcoming environment where people can better understand their situation and the options available to them.
Thank you again for sharing your experience, and we wish you all the best for the future.
Absolutely lovely staff
Absolutely lovely staff! The mediator spent double the allocated time to listen and make an informed decision that mediation was unsuitable for our situation but if we could have proceeded I would have definitely wanted to continue with their services. The mediator had a thorough understanding of the topics and clearly wanted to help.
16 juni 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for taking the time to share such thoughtful feedback, we really appreciate it.
We’re pleased to hear that you felt listened to, supported and treated with care throughout your meeting. While mediation is not suitable in every situation, our aim is to ensure that everyone receives the time, consideration and information they need to understand their options and make informed decisions about the next steps.
Thank you again for sharing your experience.
My first mediation meeting was…
My first mediation meeting was excellent , professional but friendly staff .
She gave me clear advice and how we move forward with my case.
Highly recommend .
Very reasonable rates .
26 juni 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that your first meeting was a positive experience and that you found the service professional, friendly and clear. Our aim is to provide a supportive environment where people can better understand their situation and the options available to them.
Thank you again for sharing your experience.
Professional and unbiased. was…
The lady that attended to me was professional and unbiased
3 juli 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the meeting professional and impartial. Our aim is to provide a respectful and balanced environment where people feel able to discuss their situation and better understand the options available to them.
Thank you again for sharing your experience.
They made me feel very comfortable and…
They made me feel very comfortable and was very informative which helped a lot
22 juni 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the meeting calm, supportive and that you felt listened to throughout. Our aim is to provide a space where people can talk openly, receive clear information and better understand the options available to them.
Thank you again for sharing your experience.
The person I was speaking to was great…
The person I was speaking to was great , very helpful.Definitely , I recommend this service, I should use it before .
29 juni 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the service helpful and that your experience was such a positive one. Our aim is to provide a supportive environment where people can better understand their situation and explore the options available to them.
Thank you again for sharing your experience.
Helpful
The person I spoke with was calm, kind and patient. She gave me lots of helpful advice and properly listened.
24 juni 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the meeting calm, supportive and that you felt listened to throughout. Our aim is to provide a space where people can talk openly, receive clear information and better understand the options available to them.
Thank you again for sharing your experience.
From the beginning of the zoom call the…
From the beginning of the zoom call the lady that assisted me instantly asked if I needed any accommodations due to my disability. I felt heard and understood and she was extremely informative. Amazing
28 juni 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re so pleased to hear that you felt heard, understood and well supported throughout your meeting. Our aim is to provide an inclusive and respectful service, including offering reasonable adjustments where appropriate so that everyone can participate as fully and comfortably as possible.
Thank you again for sharing your experience.
Great all round
8 juni 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
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