Well worth the visit the mediator gave us some useful hints how to make contact again with our Grandchildren. She just confirmed how useless The Family Court system and Cafcass are if the don't even... Toon meer
Bedrijf heeft geantwoord
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I can’t recommend them enough the service here is truly outstanding. They make you feel so comfortable right from the start, even when talking about really personal things. A special thank you to... Toon meer
Bedrijf heeft geantwoord
I was invited to mediation, I stayed up for days gathering all evidence I had of the safety concerns and abuse, I was anxious about the first MIAM meeting but it was nothing I expected it to be. I spo... Toon meer
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Introduced herself and explained what this meeting / assessment was about, confirmed that it was completely confidential between us. Kind and considerate of my personal situation asked me if I was ok... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contactgegevens
1 Barnfield Crescent, EX1 1QT, Exeter, Verenigd Koninkrijk
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4,6
Uitstekend
114 reviews
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She explained everything clearly shes…
She explained everything clearly shes nice and with good approach.
19 februari 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the explanations clear and the approach supportive. We aim to ensure that everyone feels informed and comfortable during what can often be a challenging time.
We appreciate you taking the time to share your experience.
Very helpful and empathetic hopefully…
Very helpful and empathetic hopefully helps us fathers get access to our kids as too may women getting away with parent alienation
16 februari 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the session helpful and empathetic. At National Family Mediation, our focus is always on supporting both parents to find safe, constructive ways forward that prioritise the wellbeing of their children.
We recognise that separation can be challenging for everyone involved, and we remain committed to providing a balanced and impartial service to families at this important time.
The experience was very positive
The experience was very positive. This is a difficult time, but the mediator made me feel at ease throughout the process. The session was extremely helpful, and I was given clear, practical advice that I can follow with confidence. I am very grateful for the support and guidance provided.
9 februari 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you very much for taking the time to share your experience.
We recognise that this can be a very difficult time, and we’re really pleased to hear that you felt at ease during your session and found the guidance clear, practical, and helpful.
Thank you for placing your trust in National Family Mediation. We’re grateful for your feedback and wish you all the very best as you take your next steps.
It's not anything I wish on anyone to…
It's not anything I wish on anyone to go through but it was very informative aswell as polite and helpful thank you.
31 januari 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your feedback, Jay.
We recognise that separation and engaging in mediation can be hard. We’re grateful for your decision to trust National Family Mediation to support you through the process, and we’re pleased to hear that you found the service informative, polite, and helpful.
Thank you for placing your trust in National Family Mediation and for taking the time to share your experience.
I felt at ease and was able to share…
I felt at ease and was able to share freely. It was an eye opener.
3 februari 2026
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for taking the time to share your experience, Prisca.
We’re pleased to hear that you felt at ease and able to share openly, and that the session felt helpful and insightful.
Thank you for engaging with National Family Mediation and for leaving your feedback.
Excellent and Professional Mediation Service
I am extremely grateful to the whole team for their professionalism and respectful manner. Rebecca, in particular, was outstanding —she was incredibly polite, understanding, and professional at all times. Her support was greatly appreciated, and I would confidently recommend this mediation service to anyone who needs it.
27 juli 2025
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you very much for taking the time to share your feedback, Mir Mushtaq.
We’re pleased to hear that you found the service professional, respectful, and supportive, and that your experience felt positive.
Thank you for your kind recommendation and for placing your trust in National Family Mediation. We wish you all the best as you consider your next steps.
Harriette is always professional
Harriette is always professional, listens and gives constructive feedback
30 januari 2026
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Antwoord van NFM - National Family Mediation
Thank you for your feedback.
We’re glad to hear that your experience felt professional and that the process provided space to be listened to and supported constructively.
Thank you for taking the time to share this and for engaging with National Family Mediation.
They helped and gave an unbiased advice…
They helped and gave an unbiased advice during the most stressful and difficult time. Can’t thank them enough with their approach knowledge and kindness.
1 mei 2025
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you so much for your kind words. We're truly glad to have been able to support you during such a difficult time. Your appreciation means a lot to our team, and we're so pleased to hear that our approach, knowledge, and kindness made a difference. Wishing you all the very best moving forward.
Svitlana
The team was so respectful and…
The team was so respectful and professional 100% would recommend to anybody who needs mediation
24 maart 2025
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you so much for your kind words. Hearing that you felt respected and supported really reminds us why we do this work. We're genuinely grateful you took the time to share your experience and recommendation — it makes a real difference to our team.
Best wishes,
Svitlana
Hopeless
Hopeless! First of all there isn't a local office as advertised on their Website, which was the whole reason we went with them in the first place! We have now had 2 appointments cancelled by them, which has delayed our process by months. You can not get through to them, you have to constantly leave messages and then wait for them to call back, or not call back as the case may be. I'm now at the point of not wanting to use them at all, but will need to pay all over again to start the process with another company and then the obvious time delay with starting all over again. This is extremely frustrating and so far has been a total waste of our time, money and patience.
20 maart 2025
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your feedback, and we're really sorry to hear about your experience.
We take reviews like this seriously, and we’re genuinely disappointed to learn that things didn’t go as expected. We haven’t been able to identify your case from the details in the review, but we’d very much like the opportunity to look into what happened and see if there’s anything we can do to help, even at this stage.
We understand how frustrating delays and communication issues can be, particularly when you’re trying to move forward with something as important as mediation. While appointment cancellations are rare and only happen in exceptional circumstances, we completely appreciate how disruptive this must have felt for you.
We also hear your concerns about the location information on our website, and we’ll be reviewing this to ensure it’s as clear and accurate as possible for future clients.
If you’re open to it, please do reach out to us at general@nfm.org.uk with any identifying details so we can properly review your case and respond directly. We’re sorry we’ve fallen short of expectations and appreciate you taking the time to share your experience — it helps us improve.
Warm regards,
Svitlana
A positive experience
Wish I'd done mediation earlier and saved money on solicitors. Found the mediator Charlotte to be helpful and she explained things I didn't understand. Everything is now sorted and I can move on with my life.
3 maart 2025
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your kind words and for sharing your experience. We're so pleased to hear that mediation helped you save money and reach a resolution. Charlotte will be delighted to know that her guidance and support made a difference for you. Wishing you all the best as you move forward!
Best regards, Svitlana
Friendly courteous and fair.
Chloe our mediator was very fair, courteous and informative. Did not have the impression that she was biased one way or the other and I feel she genuinely wanted to sort the situation out as quickly and painlessly as possible
I found the portal for uploading documents for Financial review a bit cumbersome at times and this contributed to a delay in our case
Out case did take a long time to resolve , but this was partly down to us taking a long time to respond.
One of the cheaper mediation options , always clear what payments were due and how benefits would affect the cost. Which was very helpful when we both had limited resources available.
27 februari 2025
Review zonder uitnodiging
Antwoord van NFM - National Family Mediation
Thank you for your thoughtful review. We’re delighted to hear that Chloe provided you with a fair, courteous, and informative mediation experience. Our team is committed to helping both parties navigate the process as smoothly as possible, so it’s great to know you felt supported throughout.
We appreciate your feedback regarding the document portal and understand that any delays can be frustrating. We’re always looking for ways to improve our systems and will take your comments on board.
It's also reassuring to hear that our transparent pricing and affordability were helpful during what can be a challenging time. We appreciate you taking the time to share your experience and wish you all the best for the future.
Best regards,
Svitlana
I don’t think the service is useful
I don’t think the service is useful. First of all I’ve had the impression that the mediator doesn’t keep on track about the previous meetings and we were talking about the same things over and over again. She even wrote the final proposal letter with some of the key points missing. In addition solicitors had no interest of using the document from the mediation and decided to draw their own. So I don’t understand what’s the point of the mediation at all.
19 november 2024
Review zonder uitnodiging
Took a very long time to arrange a…
Took a very long time to arrange a meeting, around 4/5 months to get a meeting with the other side. Once the meeting starting the mediator has trouble controlling the other side and then seemed to side with her even though it’s made up with no evidence.
4 oktober 2024
Review zonder uitnodiging
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