NiceRx Reviews 208

Please read the reviews before doing business with this company. They don't answer their phones and never return messages sent on their website. They are definitely a scam and taking advantage of people that are in desperate need. I contacted NiceRX 3 months ago for my daughter's epilepsy medication which cost $650 a month. They were very nice on the phone but here we are 3 months later and no medication, no answering their phones and no returning messages. I will have to contact my credit card provided to dispute the charges from NiceRX. I waisted 3 months working with this company when there are many other, real companies, out there that can provide assistance. This company, NiceRX, will only add to the stress we are all already experiencing. Please read the BBB reviews and rating.

I wish I saw these reviews before "applying" Said i wouldnt be charges until they varrified they could provide the medication. Not even an hour later they took the money out but havnt even gotten the script yet. I now dont have the money to get my script at the pharmacy, which was going to be a struggle to begin with. Way to mess with a pregnant womens insulin. Stay away from this company

Needed assistance to be sure my prescription was renewed and received on time, customer service took care of my concern quickly and efficiently.

THIS IS TERRIBLE, PLEASE LISTEN TO ME , DO NOT USE THIS COMPANY, THEY ARE AWFUL !!!!!!

FURIOUSLY frustrated!!!!
I have been using NiceRx for nearly a year now, maybe more. I have never had any issues up until this month and the manner in which my issues are being handled are unacceptable. I have been getting billed each month and was supposed to receive my next 3 month supply of medication. Back in June, I received emails requesting that I update my application and upload income verification paperwork. I immediately did so within a day or two. For the next few weeks, I kept receiving reminders to upload the documents, despite my account showing that the paperwork was uploaded and my application verification was pending. I reached out to support on June 28th to make sure that nothing else was required of me, to which someone via email named "Mark" responded and assured me that nothing else was required at that time and I could ignore the emails. So I had, up until this past week. I realized I was very low on my medication and wondered when it would arrive. I reached out to customer service phone number and was on hold for who knows how long. I gave up and decided to leave a voicemail, as that was an option, so I did. Noone ever called me back. I sent an email to support...noone responded. I called today and after being on hold for nearly a half an hour, finally spoke with someone. They informed me that my application was due to renewal and even though I submitted the required documents back in June, they would need me to resubmit them with a current paystub to facilitate the process and continue the process through the manufacturer. I expressed my frustration and questioned why no one followed up with me or informed me that my application had expired. "I'm sorry, ma'am. I'm not sure why and I will do what I can to look into this. In the meantime, please update your documents as soon as possible because this process will take about a month to go through." GREAT. Now I have to go a month without this absolutely necessary prescription. I logged onto my account and was prepared to upload my most recent paystub only to find that there was no place to do so since my paystubs in June were already submitted!!! I tried to call back AGAIN and to no avail, am left without answers. I also reached out through my account to support and through email again to find out what the heck I can do to get the paperwork they need submitted. This is unacceptable. I have been getting charged for the past 4 months for medication that I will not receive. Entirely disappointed and hope that someone will finally make this right!

This company is terrible!! They looked at my submitted documents and told me that info not qualify and no charges would incur. THEN they charged me a week later. The communication has been terrible. They refuse to refund me the money they took out, although I will not receive any medicine.

I had a rocky start to getting all the information from my provider's office to NiceRx. Persistence on the part of myself along with dedicated customer service skills demonstrated by the most recent employee finally appears to bring the resolution to my application.

It's great to have the opportunity to get expensive meds at this price. But to cancel your subscription, even less than 24 hrs after signing up, you have to print a form. They give you weird reasons but honestly I think it's just bc they know it's harder for people to do and they want money. You can cancel everything over the phone, even insurance. Also, they won't transfer you to a manger because they are "unavailable".

It took a while to set it up, but no complaints about the result. Recommending to all my friends.

My shipment arrived almost a week late, and the cold medication was hot (it ships in a cooler with icepacks, all of which were hot). I talked to Jordon for the second time, and he was amazing as usual! I can’t tell you how many emails we sent back and forth trying to get my meds, and he assisted me again when I called this time (talk about coincidences!)…he is caring and professional and got me the answers I needed and formed a plan on how to fix the situation. Y’all are lucky to have him as an employee and it’s nice to know I can count on him if I have a problem!

Even though I had 90% bad experience with customer service representative named Jordan, which needed to improve ASAP, I’m giving 5 stars because I believe we need to Concentrate on the good.
10% of my experience, which in this case his name is Davaniel, since the moment he got involved he make sure to do his best to help my case, give me explanation and to get back to me with the update, actually the issue I had for three weeks got solved in a couple of hours since he got involved and helped.
Thank you Davaniel for your professional service and support

So far, it's not great. I got all of the paperwork to them and was told they sent more paperwork to my doctor's office, and as soon as my doctor sent that back to them, that I could pick up my meds from my doctor in 4-6 weeks. BUT then, they tried to charge my debit card. My bank flagged it and called me. Nicerx sent me an email , telling me my payment was declined and asked if I needed to update any information. Nice rx also said that after this $49 charge, they wouldn't charge me again until I actually received the medication. So, I guess it's not really $49 per medication? I sent them an email but have not heard back. They were pretty responsive until this happened. It sucks, cuz I'd like to have my medicine.

I was having a very hard time getting Medication at a reasonable price until I used nice RX. they made the process super easy. I would definitely recommend them to anyone that’s having a hard time getting prescription coverage

I received amazing service from NiceRx. They worked for 3 months to help me get a discount on my prescription. They filled out the paperwork, worked with the Dr.'s office, as well as the manufacturer. They stayed on top of everything and kept in touch to keep me in the loop on what was going on. Excellent company!

I am a new customer of NiceRx. I am extremely happy with my experience thus far. They keep you well informed through emails and phone calls to keep you updated throughout the process. The staff is very friendly as they help you. Thank you NiceRx!

This company needs more transparency regarding the out of pocket expenses prior to applying with them. I just found that I must spend 3% of my annual income on prescription medication after the notification that I was approved. If I understood the gentleman I spoke with correctly one must reapply on an annual basis beginning each January, spend 3% of your annual income and re qualify. So $49 per month per prescription is not actually truthful.

UPDATE:
I was contacted by NiceRX and they were able to help me with Eliquis. There were several verbal requests from the representative asking me to update or edit this review. At the close of the conversation I asked for confirmation that I would receive Entresto for $49 per month as well. I was told that I did not qualify for assistance because the out of pocket charges were not 10% of my annual income. I felt this information should have been disclosed to me.

NiceRX and Sabby who works for NiceRX have made a tremendous difference in my husband's restorative health since he was able to get the prescription medication needed to support his gut condition. Medicare would not help us. Instead Medicare recommended an antibiotic that made my husband violently ill on October 19, 2020. I shall never forget this date. My husband's health begin to deteriorate on October 18, 2020. He had just celebrated his birthday with family and was happy though he wasn't feeling his best. Upon arriving home, he begin to take medicine hoping to feel better quickly. Then he tried laying down. For the next 8-10 hours all he did was throw up until he was totally dehydrated, blood pressure extremely high and he was confused. Finally at around 5:30 AM CST, he asked me to drive him to Clements University Hospital where he walked in and fell to the ground he was so depleted. This was before there was a vaccine for Covid-19. Upon the ER physicians acting as quickly as they could, he was in emergency surgery within less than 24 hours. Thanksfully to God Almightly the surgery was a sucess. Within hours after being sent to his hospital room, he was rushed to the ICU where he remained for 6 days fighting for his life all because Medicare did not want to pay for his much needed medication. I have fought Medicare for years now. Even making to a hearing with an administrative judge where the judge asked for our case to be heard again. However, the answer for my husband to get the prescription medication he desperately needed was again another "NO".

However, my initial encounter with Sabby by phone was so pleasant. Just knowing that someone from NiceRX had returned my call caused me to breakdown emotionally into tears.

It's been a rockly road dating back to 2020, yet in 2021 the good news came that NiceRx and the prescription drug manufacturer had approved my husband for the Rx medication which come to our door monthly like clockwork - a 90 day supply that is.

We are tremendously blessed and thankful for a nice young man called Sabby. He advocated for two old people. He saw how much I love my husband of 40+ years.

I can't say "THANK YOU" enough. However, I am very blessed and my husband is able to enjoy a quality of life.

All our best,

Gaytha & Michael Davis

Very happy to receive the service I received. I am glad they were diligent in trying to reach my doctor.

I have had a great experience with NiceRx. In my application process they worked diligently to complete the process. They were prompt in answering my emails and calls. The agents were very professional and helpful in solving the application process issues. I was approved by the pharmaceutical company to receive my medication. Medication I couldn’t afford even with RX insurance. The process took approximately a month before receiving my RX. Bravo Nice RX.

I am so very grateful for the help I have received from Nice Rx. Honestly I don't know what I would of done without your help. Thank you for your prompt response and prompt Emails. Very happy with your company 😊