Ninelife Reviews 

Efficient, professional & regular communication

Delivered swiftly and accurately.

Service, speed and quality of products

Rapid response time after placing order.
Friendly feedback throughout the process.
Quality products not available in other countries.
Reasonable prices.

Often, when I scour the web for the best product to buy, it's not available in the country where I live. This is where Ninelife has been amazing, allowing me access to products that I cannot get elsewhere. I know that sometimes it's okay to go with local BUT my most recent purchase was for a lotion to reduce scars, in my case, this is one from open heart surgery - I don't need a really bad scar to remind me of this surgery, and so the best lotion available made most sense to me and my current state of mind. The service that I received was excellent, lots of follow-ups and notifications of pending delivery and then the actual delivery was spot on. There are many online delivery companies that do not have the correct systems in place to deliver to South Africa - I know I live here and can tell some stories about companies that I will never use again - products that have not arrived, or taken more than six months to arrive.

Very pleasant and helpful. Had no problems. Thankyou

Hi, Ordered a seat for a wheelchair for an amputee. 20th Dec, have had no confirmation or communication from Ninelife regarding the order, now the 5th January, no luck getting in touch with them. Phone does not get answered. Have emailed them and am now waiting on a reply, will update this if they do reply within the 24 hours promised.

After a heavy night of partying, I took Cheers for the morning after. For the first time ever I had a productive day after a night of indulging. Usually Im groggy and lethargic the next day from alcohol. Wow! Thank you. I gave two my friend. She will be ordering hers from you.

It was straight forward, and quick

Great feedback when enquiring and smooth shipment.

Keeping me updated on the status of my delivery.

Advert was simple and understanding. Delivery and payment was well communicated and on time

Product as described, quick, no issues

they kept me in the loop every step of the way . till delivery. didn't take too long

They checked in to get details from me to make the delivery quicker after order which surprised me. Friendly people.

If I could give zero stars, I would.

I ordered two expensive items from NineLife South Africa on 6 August 2025.
Nearly three months later, only one eventually arrived — in a filthy, half-torn box that looked like it had been dragged through a dump. The second item is apparently “at my local post office” — which would be amusing if it weren’t infuriating, because there is no local post office. There hasn’t been for years, and I don’t even have a postal address.

On 14 September, NineLife promised in writing that if delivery wasn’t completed by 19 September, I would receive a full refund. That commitment was never honoured. Instead, I’ve been fed a string of copy-and-paste excuses and false assurances.

The company’s conduct shows:

Repeated breach of delivery promises

Refusal to issue a refund already promised in writing

Evasive and misleading communication

Appalling packaging and handling standards

They later had the audacity to ask me to “rate their service” and offered a 10% discount for completing the survey. I wouldn’t order from them again at 90% off.

This isn’t a delivery delay — it’s malperformance and unethical trading. I’ve formally cancelled the sale and demanded a refund under South African consumer law.

NineLife should not be allowed to operate
Avoid them at all costs.

— Maryna

The initial package disappeared somewhere along the line from USA, but the company persevered in reordering and finally delivering.

There was a delay in receiving my parcel however once i brought this to the attention of Sophie , she expedited the delivery which i received within a few days . Overall the communication was excellent and i had no doubt that I was heard . Thank you to Sophie for resolving my issue. I am feeling confident in ordering again.

Perfect communications, and the product was as advertised.