Nintendo Reviews 

An especially uncomfortable place in hell should be reserved for whoever came up with implementation of eshop codes. Several hours of my life I will never get back spent going round in circles following instructions written by someone who should not have been given employment let alone anywhere near e-commerce. Entshittification? You got it baby. Yet, Guess what, if you had made it easier, more people would be buying your product.

Game is just 6 pages of instructions, no videos to follow, not even diagrams

Absolutely shocking waste of money

Released a tiny number of Collector Editions for Fire Emblem leading to scalpers trying to charge double while fans get order cancellations.

⭐☆☆☆☆ (1 Star)

I am extremely disappointed with Nintendo’s customer service and refund policy.

I accidentally purchased the wrong game because of the way the Nintendo eShop is laid out. There are multiple versions of what appears to be the same game, with very similar names and listings, making it far too easy to buy the wrong one by mistake. I cannot be the only customer this has happened to.

What has made this even more disappointing is Nintendo’s complete refusal to offer any form of goodwill. As someone with disabilities, I explained that the confusing layout contributed to my mistake and asked whether they could either refund the purchase or simply provide store credit instead. Both requests were refused.

I appreciate that companies have policies, but good customer service should also involve understanding individual circumstances and showing some flexibility where appropriate. Offering store credit would have cost Nintendo very little while demonstrating that they value their customers.

Instead, I have been left feeling that customer satisfaction and accessibility are not priorities. For a company with Nintendo’s reputation, I expected much better.

I hope Nintendo reviews both the design of the eShop and its refund policy so that other customers, particularly those with disabilities or accessibility needs, are not put in the same position.

Awful company and worthy of the hate. My Switch 2 stopped charging or docking via bottom port 2 months after purchase. No liquid damage, no drops, no dings ... In pristine condition. I mainly played handheld and could charge it via top port so just waited another couple months to contact Nintendo as was still well within warranty. Contacted them and sent for repair only to receive a £200 bill estimate, claiming my main board had been mysteriously damaged... again .. system in immaculate condition. They really are scum and will do anything to weasel out of honouring your warranty/legal rights. That's the problem ... you send your console in and they can (and will) say anything to avoid repairing faulty units. Handed details over to consumer rights lawyer and industry watchdog, who are both extremely interested as Nintendo have been behaving this way for years. Notorious! Absolute greedy scum!

I sent my console to Nintendo UK for a simple right Joy-Con connection issue, but instead of addressing the problem they claimed there was “liquid damage” in the USB‑C port and insisted on a full console replacement. This is completely inaccurate: the console has never been exposed to liquids, and the USB‑C port was working perfectly the night before shipping it.
This feels like an unjustified diagnosis used to avoid a proper repair. Extremely disappointing, unprofessional, and unfair.

Purchased Command Under Fire RTS and tried to play for 10 minutes before realizing how bad and unplayable it is.

This game is absolutely awful and should not be available in the Nintendo store.

Its not that I just think it's bad (which it is) but the mechanics do not work properly, controls are hit and miss and the whole thing is unresponsive.
It's genuinely unplayable.

I have downloaded many games from the Nintendo shop and all have been great.
This one should not be available.

I had a look online about this after I downloaded and everyone is saying the
same thing about how bad it is and that it should not be available.

They refused point blank rather than using common sense as it was owned for only 10 mins. Being a a huge Nintendo fan for 30 years they have destroyed by option of them over a £6.99 game.

Get a grip Nintendo.

Disgusting company. Bought a switch 2 and after 2 days a joy con broke so literally 3 hours use. I was then told they don’t cover that under their warranty so I would have to pay for a new one or a ludicrously expensive repair. After much arguing about this it seems they don’t cover joy cons under warranty as “they break too easily” how that is my problem I don’t understand. Absolute joke of a business. Zero customer care or service. I will never buy anything from them again.

Ordered three T-Shirts and a cap, they claimed to have sent it to the courier DPD, DPD have never received the package from Nintendo. Despite having to print out and fill out by hand and sign a "non Receipt of Goods" form along with requesting they call me, I now simply get the reply that the case has been escalated to their "Investigations Department" with no way of contacting that department and no contact from that department. I have no faith in this company and it's customer service is terrible.
I really wanted those t-shirts too...

Just purchased switch 2 online. It arrived OK, I registered an account, but I had problems installing games, so tried buying from the store, but not possible. Contacted customer service and was told that Nintendo is not supported in my country. (Philippines). So if it’s not supported, why is it sold here? They only want your money. Didn’t get any support from this bunch of crooks

Been waiting over a month for Nintendo Switch Online Classic SNES controller to be repaired under warranty. No obvious route to raise a repair ticket for this, and then after shopping, Nintendo refused to acknowledge the printed receipt in the box, the attached PDF of receipt, and then refused to provide instructions on an 'acceptable' way of providing it. I should point out Nintendo are the only retailer who make and sell this exclusive controller. Finally got a warranty claim on a replacement after a lot of circular emails, but it never got picked up by the courier, and the UPS Claim went to Nintendo. Still waiting for my replacement after 32 days and having to go to trading standards. Replies are slow, arrogant, obnoxious, and patronising. Refuse to provide time scales and answers to direct questions. I don't understand how a company who makes quality products for families can provide such appalling service. I have to do admin everyday to claim my warranty. I can't even just buy a new one as they're perennially out of stock. They just keep saying 'its under investigation'. I love Nintendo games and characters, but this is really turning me off for life. Avoid like the plague.

Order was dispatched promptly, however when it arrived the item was dirty. I have tried for 2 weeks to contact Nintendo store to initiate a return for a refund. The website 'help' section just takes you round in circles. I managed to get an email from customer support saying they couldn't help me because it was the wrong department, when I asked to be passed to the correct department apparently this is not possible. Appalling customer service.

We had error issues purchasing through the Nintendo store and as a result several transactions were processed. I didn't receive email alerts for the transactions and so I had no idea that several transactions were being processed.
I contacted customer support and although they reply they refuse to answer my questions, provide help, and generally just give the same reply. They cannot explain why email notifications weren't sent and I'm therefore out of pocket.

If I could give 0 stars I would. Bought a game from the NINTENDO eshop which has had had multiple crashes. I have never asked for a refund before but I requested one. The back and forth emails have been going on a month and a half! Now, they say they cant issue the refund. Im beyond furious and will NEVER buy another game from the eshop again. Fck NINTENDO!

Worst customer experience I’ve had and for a globally known brand how on earth does that work???!!! Returned item on 31st March and still not been given a refund, just going around in circles with the bot style emails, no meaningful updates or responses. No number to call, nothing, absolute joke of a company and service. Would give 0 stars if I could.

Would give zero if I could. Live chat never seems to be online. Customer service send you around in circles. Never preorder with Nintendo directly, use Amazon. I put funds in Nintendo account for a preorder, then they won’t let you place the order unless you have a PayPal or bank account linked. Reassurance that they will take funds first, and ticked all the boxes they said to make sure this happened.

Now I’ve had a preordered game delivered, £50 of funds still sat in the Nintendo account, and £50 missing from my PayPal (and therefore bank) account.

PayPal won’t do anything and Nintendo have been completely useless. They won’t refund the funds. You have to enter a ton of info onto their online forms, having gone round the houses to find it. Then they eventually reply, no they won’t help or wrong department, and give you a link to the same form you already filled out!

Won’t buy from Nintendo again. Don’t trust them with your money. Buy elsewhere! I’ve paid double for one game, they are thieves.

as much as I love their consoles and games do not bother pre ordering games from the Nintendo store; we're past the release day and no update on when the game might be shipped.
Customer service is just automated emails. Will defo purchase elsewhere next time.

The worst customer service experience.

Have been trying for around a year to have the CS team cancel my Nintendo switch online account. To date they have point blank refused and continued to take funds.

Shocking. Purchased an e game and after 5 mins asked for a refund as the game was atrocious. Miss sold through advertising.

They refused point blank rather than using common sense as it was owned for 5 mins only

Jokers. They have lost my business

Terrible customer service. I am trying to resolve a warranty issue with my Son's switch. The service is really slow and you cannot actually speak to a person. It has been over a week and the issue has not been resolved.