NI Parcels Reviews 3.767

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My experience with this company was outstanding. Unbelievably simple and easy process. I booked my pickup Monday afternoon and my package was picked up before I woke up Tuesday morning. NI Parcel got... Toon meer

Beoordeeld met 5 van de 5 sterren

Website was easy to use. Decided to cancel. Customer support was very quick to respond to my emails, and there was no trouble in getting a refund.

Beoordeeld met 5 van de 5 sterren

I selected NI Parcels as I was sending my stuff from NI to Scotland and thought a local company would give me good service. I wasn’t wrong as the ease of booking my parcels onto a carrier plus th... Toon meer

Beoordeeld met 5 van de 5 sterren

I found this website after going to mail a parcel and the cost to send it was absolutely ridiculous. Process was simple, parcel was picked up from my home on the date and time specified. Cost was a... Toon meer

Bedrijfsgegevens

  1. Koeriersbedrijf

Over NI Parcels

Geschreven door het bedrijf

Book and Compare Parcel Deliveries Online with NI Parcels. You can send your Parcel to N. Ireland, UK and Worldwide from only £5.99 (+VAT). We offer a specialist Shipping to Northern Ireland service, based in Belfast with phone based customer support. Get a quote now.

NI Parcels Details

Geschreven door het bedrijf

Excellent Customer Service
We love sending Parcels! When you book with NI Parcels you will receive fantastic support each step of the way. You can compare top couriers to Northern Ireland, and over 200 worldwide. You can track all your parcels online and if you need any help we are only a phone call or email away!
Delivery Made Easy
Don’t waste your time waiting at the Post Office or on complex courier websites. Simply get a quote on our website which takes less than 10 seconds and see all the shipping options available, then you can book your shipment all online in 3 easy steps.
Value For Money
Don’t pay more than you need to for your Parcel Delivery. Due to the high number of Parcels we send we have unique contracts with major carriers such as ParcelForce and FedEx, this allows us to get the lowest shipping prices which we then pass on to our customers. Our prices are on average 50% cheaper than going to the courier direct. We are also cheaper than sending your Parcels with the Post Office.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

User friendly website and people

I needed to retrieve some personal belongings from France and I was struggling to book the required arrangements with other couriers. The NI website worked for me and when I needed some guidance on customs paperwork I was able to ring NI where a nice guy helped me get sorted. Whole process was user friendly and worked well.

4 augustus 2025
Beoordeeld met 1 van de 5 sterren

A dreadful experience

NI Parcels website and booking process were clear and easy to follow, hence one star. However, we sent 15 boxes, all of which were very securely packed and all of which were broken apart and so badly treated the delivery people were embarrassed to deliver them (we sent a similar consignment with Royal Mail a few months ago and all of them arrived in perfect condition). We sent NI Parcels photos of the broken boxes and shattered kitchenware (which filled an entire blanket) and have only been offered a derisory £50 in compensation. I have read their reply below. The items were extremely well packed and individually sealed with the boxes reinforced with tape, but no amount of ‘appropriate packaging’ can withstand the battering - they were virtually destroyed - which 15 out of the 16 boxes experienced. NI Parcels are well aware of this because they have seen the photos of the damaged boxes. It is also dishonest to say we ‘selected £50 cover’ - as their additional insurance does not cover anything that is breakable.

10 juli 2025
Logo NI Parcels

Antwoord van NI Parcels

Dear Rosemary, I can see you were sending items to France from N. Ireland with FedEx. I am very sorry if there was any damage. Any form of damage is extremely rare if items are packaged correctly. As you mentioned we do have compensation cover in place, at booking you will select the level of cover you require, so if you selected £50 cover that will be the amount due as per the terms and conditions.

I understand it was crockery you sent, this type of item is very fragile and would need to be individually packaged, from the provided photos it looks like plates and other crockery was sent all together, if any of these items can hit off each other it will increase the chance of damage. It is very important to package items appropriately. Once again I am very sorry for any issues with your shipment. I can see you are in email communication with one of my colleagues, if there is anything we can help with just let us know.

Beoordeeld met 2 van de 5 sterren

Package wasn't collected

First time using the company. Sending a large box to Scotland. Value of contents £800. Waited in all day for the collection and no one showed up. Very dissappointed.

21 juli 2025
Review zonder uitnodiging
Logo NI Parcels

Antwoord van NI Parcels

Hi Denis, thank you for your review and for using NI Parcels.

We're sorry to hear of any issues about your collection. It is very rare for collections to not take place on the expected date. The DPD driver on your route had to leave unexpectedly due to severe illness and this is what caused your collection to fail. We are sorry about this. We can see this has been rebooked for another collection for today the 22nd of July with your chosen courier.

Our team will keep an eye on this with DPD to ensure this is collected today for you. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.

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