NipNip - Bike Servicing and Repairs - Borough - Borough Reviews 19

Used nipnip a number of times and always been happy but this time I need to flag they charged me not only for the silver service but after requiring a new inner tube and then saying I would also have a new tyre fitted, went in to collect an ended up with a bill double with charges for fitting an inner and tyre. This was not communicated prior to work an I was also not communicated any of the pricing including a tyre that was over £40.
This is not good customer service and I feel totally ripped off by a brand I have used previously.
You can’t fit and do work outside without sharing the costs and something that would be flagged under consumer rights.
The sad part is I have another bike I was going to take for a similar service but now will look for other options and not share this brand in a positive light unfortunately.

My seat got stolen and we had attempted to get a seat pole and seat ourselves but we’re no experts so we went to nip nip and Tony helped us so much, such an amazing guy which made our day! excellent service!!

Alfie repaired my bike in 40 Leadenhall street offices even though he was fully booked. Very knowledgeable and super quick, reliable service. Highly recommend.

I cannot recommend this shop highly enough Michael is simply the best at resolving problems Extremely helpful Don’t hesitate to use their services

Can’t recommend enough. Dropped in for a tricky bottom bracket removal. Bijay was extremely helpful and sorted out the issue in 5 mins. Stayed longer for bike chats. The services are very reasonably priced as well.

I dropped in with a quick simple repair that I didn't have the part for in my pannier, and Bijay helped me straight away, fixed the problem in 5 mins, then refused to accept payment. Fantastic service, so friendly and helpful even though I'm not a regular. Very grateful, would recommend very highly.

I always go to NipNip. Had a problem which Michael fixed on the spot. Great service. No problem big or small.
Always there to help. They don't condescend you like some places when it might be just a simple problem.
Always recommend NipNip.

Once again a fantastic service!
Nip Nip folks saved me again. Popped in unannounced after being in a rush to get home to the kids (wife had been at a funeral, so was fairly stressed on arrival in shop) but had a serious issue with front wheel banging noise. Within seconds the staff stopped what they were doing, knew what the issue was and fixed it immediately and then wouldn’t take a penny for their work. Had a different bike brake issue a month or so ago and had another brilliant experience with a quick fix of my bike. The best bike repair shop in town. Thanks as always! I will be a loyal customer for life! 😀

Luckily for me, these guys are very close to where I live! Apart from the convenience though, they are always accommodating and friendly and don't judge me when I bring a bike in, in a complete state! Their turnaround time is impressive too, I'm never without a bike for very long - I'm always impressed with the staff here and will continue to use their services.

Excellent facility, friendly bike Tech and you can fix it yourself outside with their tools.

I have used Nip Nip in Borough for several years. The service and the staff are always first class! Special mention to PJ who sorted me out with a new inner tube in double quick time!

Very good service — friendly, welcoming and knowledgeable. Shaun and Jacob have been very helpful — thank you!

These guys are great. My chain had broke, I was running late and very flustered and the guy (can't remember his name) was super helpful and calming. He did some quick wizardry with the chain set and sent me on my way (free of charge!). I will definitely be back - thank you!!

I stopped with a chain problem. The friendly nipnip guy fixed it within minutes, and threw in some advice on not using a worn cassette. Terrific. A massive thank you!

On my way home today, my bike was making a funny noise, I stopped by Nip nip on great Suffolk street, it was nearly closing time …the colleague Sean help me fix my bike and just like that the noise was gone, he was very kind and helpful and even took time to explain to me how to use the gears on my bike , as I have no idea and always leave my bike on same gears.. it was closing time Sean did not make me feel rushed or pressured seemed more than happy to help regardless of the time, I am super happy for his efficient help in solving my bike issue

Highly recommend Tony and his team as they offer great customer service. They're always helpful and have good advice to share.

I have been to nip nip twice now, first time i had no appointment and they fitted me in. Very knowledgable, friendly staff that won't sell you anything you dont really need. Competitive prices too.

Really helpful and great staff members!! Highly recommend