No1 Lounges Reviews 

Jaimie B from Guest Relations was so helpful in assisting to get our honeymoon off to an amazing start! Really happy and grateful of the help we received. Top Customer Service!

I don’t normally do reviews but I need to give Jaimie a big shout out for A1 service in helping me & my family…. Went up and beyond to help us with our booking…. Went are now going to have a fantastic start to our holiday thanks to Jaimie 👌👏

Contacted No1 lounge via email to book our party of 4 into the lounge before our flight to Cyprus as we had a complimentary code to use. My Initial email took 48 hours to respond to, however further responses to emails after this were dealt with promptly and professionally by Jaimie.
Our booking was placed quickly and with ease and we look forward to our lounge experience soon. Thank you Jaimie for sorting out booking quickly and professionally, your help was much appreciated!

Booked their lounge for 3 July at Jersey Airport for £76. On arrival the lift was out of action and with my wife in a wheelchair we were unable to climb the multiple steps to use it through no fault of our own. Contacted No 1 for a refund and they have now agreed to refund me. Thank you Jaimie B

We booked No1 Lounge Gatwick North and what a disappointment.
Looking to escape the packed departures area we were shocked at the chaos of this overbooked, unclean mess.
Having hunted for a seat (and with people constantly arriving) it was clear this place is completely overbooked.
When we finally got seated we headed to the food to be presented with a lukewarm selection smaller than our own kitchen 😂. The usual buffet fun ensues with the mix of people seeing how much food they can fit on a side plate and people who find it acceptable to handle and cough over all the food whilst creating a total mess.
The carpets are dirty, the staff sadly look beaten and cannot even muster a smile.
The last lounge we tried was Escape at Bristol airport which was large, bright and clean with a reserved table, a good food selection and warm friendly staff.
Given the choice between the terminal or this lounge at Gatwick is a tough choice which for the price is sad. We tried Plaza Premium last time and that was almost as bad. It seems the sheer size of Gatwick means that they feel anything is acceptable so long as they have your money. A sad reflection of modern day cost vs service and quality.

I booked this lounge for 3 hours, only to be told when I arrived at the allotted time that I was too early. The 3 hours starts 3 hours before your flight is due to take off. Bearing in mind that you will generally be called for boarding an hour before take off, this only gives you two hours, and not the three I had paid for. The lady who dealt with me on reception was most unhelpful and frankly rude in her manner.
The website claims to serve a selection of beers, wines and spirits. This is simply not true. There was only one beer available, and one red and one white wine only. This is a long was from the information on the website.
Food was acceptable and the staff in the lounge, other than the receptionist we dealt with, were generally good.
I would not recommend No. 1 Lounge and won't be using them again.

I cannot fault No1 Lounges The service and food in all the airports that I have used are good quality and the experience is well worth the cost. More than that. The service from Head Office and in particular an agent by the name of Jaimie B could not have been more helpful. I lost all of my booking details due to a mistake of mine and Jaimie was able to quickly resend them with just the date and necessary security and identity check. Brilliant.

Poor service. Not enough staff. Queues and continually running out of things

first class, katie andrews credit to company in guest relations, have already booked again, used several times now. more to come

Made and error in my booking it was handled very quickly and swiftly good customer service

A typically third rate British consumer experience. In spite of mentioning this for 5 years, you still have to drink an espresso from a mug - imagine that elsewhere in Europe…

Where might I get some toast? You can’t. Are there any biscuits? Nope.

Lounge full of portable a/c units - thank goodness it wasn’t a hot day.

Loud piped music.

And for £96 for two. A far shadow of a decent airline business class lounge.

Go elsewhere.

Jamie was very helpful im rearranging a booking that I had to cancel some months earlier.

Absolute awful experience. Party of 7 paid entrance lunchtime.
Food very limited options, cold tinned typed stew, dry like warm potatoes, dry bread, crackers and one type of cheese. Choice of two mini muffins. Every single drink tried was awful . Absolute rip off and will never use again

Katie is very very understanding about customer needs and cleanliness in lounges

Maisie in customer service was so helpful and very responsive. My lounge at Luton airport was busy but well stocked for food

We haven't arrived yet but Jamie has been amazing with some slight confusion on my booking and got me sorted again within a few hours. Feel like Jamie went above and beyond to meet our needs

Needed to prebook a lounge for a larger group and Jamie was very helpful and answered any questions I had and sorted out the pre booking.

Excellent customer service from Maisie. Due to unforeseen circumstances we were unable to travel on our original planned flight. I contacted No. 1 lounges and she kindly arranged for me to have a credit to use on our next trip.

Used lounge 1 on 18 May 2026 for the 1st time and it will be the last.
Hot food bland and not a good varied hot dishes available. Crackers and cheese, bread and butter, One soup and not much. Free drinks alcoholic and hot drinks, there was one bar tender there with a very long queue it was busy that day and tables left with food on overall, not what my sister and I expected and would not recommend at all and definately will not return. Better off spending money elsewhere.

I emailed to ask about a booking I made and couldn’t find my booking confirmation, Jaimie replied and forwarded a copy of my booking to me. Great service and put my mind at my rest.