No1 Lounges Reviews 

I had booked no 1 lounges 2 months in advance of travel for 7 travelers in total. When we arrived we were told by staff to wait in a queue to get in. We ended up waiting in that queue for over 45 minutes. When the staff looked at my booking she argued with me that the booking was only for 4 people and my partner had to argue with her despite showing her my reservation. By the time we got into the lounge our gate was called so that meant we only had 10-15 minutes to eat and leave the lounge.

We were travelling with a baby and a man with dementia. This experience was very distressing especially for the man with dementia. I contacted the complaints team and initially they wanted to give me 25% off a future booking, I explained I am not a frequent flyer and that this was not a acceptable amount to compensate. They wrote back and offered me 25% of my booking back which is only £45. I had paid £180 for 5 adults, a baby and a 7 year old. We were booked to enter the lounge at 4am - by the time we entered the lounge it was 5:15 and we were due to fly at 6:15am. Our flight was called at 5:30am and they had already started boarding by the time we rushed to the gate!

This is still not an acceptable compensation after the stress this caused when it was supposed to be relaxing and we did not get the enjoyment of the lounge that we should have had. The staff and complaints team have completely failed us.

I Booked again hoping my experience on this occasion would be much improved on the last! Sadly it was worse , check in was done by someone who obviously did not want to be there as his entire look was completely miserable. I found a table eventually as it was very busy and looked as it had been over booked. ( i thought the point of a lounge was to relax and take the stress Away? )
Please forgive the description i am about to use however i believe it is warranted and Extremely apt.

The food, pasta and some kind of sausage casserole was absolutely disgusting and barely warm! There were other cold options however they all looked completely unappetising.

I will end on a positive and it is a very small positive considering the cost of this very poor below average experience, the 2 ladies serving drinks behind the bar were welcoming and always cheerful so great customer service from them - thank you.

As for the rest , suggest that you get what little act you have here together and make significant improvements as this customer feels completely ripped off !! I expect a partial refund based on the made up synopsis written by yourselves. I await your response.
Mark Reader

Number 1 took £68 from my account for a booking i was trying to make.
They then took another £60 which was the true amount to be paid.
I emailed them ank katie replied from customer dept. Two weeks on i still dont have my £68 back ftom them.
Shocking service.

It’s quiet and depending on when you go you may well get a seat unless your a group of 4 or more.

Is it worth the cost? No

Is the food good? considering what you pay to enter it’s beyond basic, slim pickings and actually very poor.

Seats and tables: They lack cleaning and are tacky to touch and the material of several seats is badly stained. The floor area is nice and clean.

Food desperately needs to improve, it’s shocking.

Gatwick North staff are so rude and unfriendly. They should try and smile. It’s like a checkpoint trying to get in. Not a nice experience
The food is absolutely awful
The lounge feels grubby and not clean
Not worth going in to be honest

Review of Heathrow T5

We booked based off website saying additional menu available (at small cost) and that we could order things like a bottle of Prosecco at a cost of £13 and also having used Aspire in other airports

However upon arrival we were told the additional food menu was no longer available (why is it still on the website?!) and that the bottle of Prosecco advertised at £13 is actually £24

The normal food selection is very poor compared to Gatwick and other terminals at Heathrow and the decor is dated (written as I sit on a ripped seat)

Then to add to the poor experience there are mice running round (I have video footage)

Absolutely the worst lounge experience we have had in over 15 years

After taking out a lounge booking on 28 th Aug for 9th of December I received an email today (6th Oct)saying I had cancelled it, which was not the case. I contacted them and they said that Aspire had cancelled it . I therefore shouldn't have received an email saying I had cancelled.
They had known that the booking couldn't go ahead because my cashback had been declined on 12th Sept. They had delayed informing me and now it is too late to book as it is sold out.
They have had my money since August and am still expected to wait for its return.
I would not trust these ever and I will not book with them because they might cancel.

I found my experience at Lounge No.1 in Terminal 3 at Heathrow quite disappointing. The food and drinks selection was very limited, with only a few peanuts and some basic biscuits on offer. For a lounge experience, I expected a wider and higher-quality choice that would justify the visit. In addition, the WiFi connection was extremely poor, which made it difficult to work or even browse comfortably. The service also fell short, as the staff did not seem well trained and did not provide the level of attention one would expect. Overall, the lounge did not meet the standard I had hoped for.

Hi,
This is a review about the No1 customer service. I have visited the BHX lounges many a times. However, booking this time I used my Revolut bank and ran into some difficulties. Contacting customer service, a girl called Maise got back to me pretty well straight away. She was amazing and completely helped me out. She made everything easy and I definitely will give credit where credit is due. Thanks again Maise. x

Having booked my lounge via TUI, food in lounge bellow recommended temperature and food uncovered, seating resembling a works canteen, informed both assistant manager and the manager, we were moved to another 1 lounge. Manager stating that the food would be better and hot, how wrong he was, Same problem, cold and uncovered food. My wife had one coffee, we left, most expensive coffee ever £72. On the way out manager approach and asked how was the food, informed him it was cold, under required temperature, he apologized. I then asked, would you eat the food in my lounge or 1 lounge, No was his reply, I use the lounge bellow, the assistant had also told me she would not eat the food ither, GOOD advert.
I contacted Holiday extras, they emailed Gatwick Lounges who investigated my complaint, surprise, surprise, manager remembered my complaint, stated that he had tested the temperature, and was within the required temperature, amazing, at no time did I or my wife witness this being carried out, he was in our full view all the time.There was no mention of the uncoved food, or why both managers would not eat the food!!!! Holiday extras then informed me they could go no further with the claim, they are booking agents, booked via TUI at no time was I informed my booking was with a booking agent. Complete waste of money. Take your money, don't bother to ring and discus the problem, take Gatwick lounges word, wonder how many complaint get a refund, completely miss one major point, staff would not eat the food or why the food is not covered. In 1 lounge they did report high turn over of food, that's a cop out, hygiene should be number one priority, covering food is a must.

Jaimie of the Guest Relations Team is one in a million. Jaimie provides the highest level of customer service support, and help always. Jaimie should be in a management position to teach staff how to do an excellent job.

If I could give zero stars I would. Avoid at all costs - booked Heathrow on the way out to Boston. All the cooked breakfast was gone (waited over 20 minutes to be replenished and that was after asking twice), only side plates so tiny portions, no coffee cups, dirty pots scattered all over the tables, no sauces, the most surly staff I’ve ever encountered, pathetic selection of fruit and pastries, only choice of juice was orange … I could go on …..
Emailed to get a refund - obviously got a no reply email response and directed to screen site which when clicked on doesn’t exist - @no1 - feel free to contact me to discuss but I know I’ll never hear from you.
I’ve stayed at many Airport Lounges over the years and it always enhanced my travel - sadly this lounge was way off the mark.

UPDATE after response from complaints department - their “service failures” manage to dodge any form of refund unless a customer didn’t receive any form of food, beverages or seating during the 3 hour window. It’s not the money, it’s the principle. Joke!

Speedy response. Great customer service. Thank you Jamie.

I arrived at Birmingham No1 Lounge with my husband and our 9 month old daughter and were greeted by Dera on the front desk. He was polite, professional and courteous and extremely helpful. Seeing that we had a little one in a pram asleep, he offered us a private room so she could sleep whilst we ate. This started our honeymoon off perfectly, thank you Dera for an amazing experience- we'll be booking again for our next holiday.

Worst lounge I’ve ever used, 25 mins to get a drink, run on Skelton staff, food terrible, hot and stuffy in there, as a family of 5 we were told to move table to a table for 3 to allow more room? Needless to say we didn’t! This was apparently to squeeze more passengers in! the staff were dropping and smashing more glasses off the trays than collecting them. Tables were full of empty plates and glasses and rubbish, As a dragon pass member I won’t use them again. Complained on the day to staff who couldn’t care less just got told “we’re busy. Avoid this lounge at all costs plenty of other options.

Very poor food selection on offer at No 1 Lounge, Jersey Airport, Channel Islands. Not worth the money . Apart from soup there was only one hot food on offer and that was pasta with feta cheese. We all know pasta is not an ideal dish to keep heated !!! The only other offering were wraps with 3 different fillings and a few salad leaves/ cucumber etc. No desserts as such just choc cookies , mini muffins or small jam doughnuts. Cheese and biscuits on offer but only ONE type of cheese. Far superior offerings on my way to Jersey at Edinburgh airport. Very disappointing and I won’t be wasting my money again.

I was at the No. 1 lounge at Heathrow prior to a trip to the USA, which I had prepaid for. When I came to get my "free champagne" it was not even Champagne, just a small glass of sparkling wine (which normally costs 12 pounds sterling). I was told that the rest of the drinks on offer were free, so I asked for a Baileys. The pour was so small I barely had a smigen of a taste, and when I wanted to get another, the server had disappeared. Then I wondered over to the food area where there were about 12 pots of what looked like various stews - not looking very appetizing and some wedges of cheese cut up. Truly the buffet selections did not look inviting and or appetizing. Truly the lounge is a very poor imitation of a true Airline lounge of which I have visited quite a few. I would have only given one star; however, I did appreciate the singular bathroom facilities that were clean, private, and a nice change from the majority of mass airport facilities that are provided to the public. The view of the airport was nice, but the place was crowded with limited seating options. Overall, the value is poor in terms of what is given for the pre-paid fee.

Booked No1 lounge (aspire)T2 manchester airport 12th July. On arrival reception had no booking under my name. She explained our booking had not been sent to aspire, I had printed off my confirmation to show. We were asked to return 30 mins later. The food selection was terrible 😕 Three Bean Chilli, garlic bread,pasta dish, muffins, hot drink machine, cold water machine and bar....These options don't justify the £46 each we paid each when you don't drink alcohol. This will be 1st and last time we use this lounge.

Great service by Charles and the team. Good food and drinks.

Where do I even begin?
As a concerned father and a paying customer, I feel compelled to share our deeply disappointing experience at what’s advertised as the Number One Lounge in Terminal 3, Heathrow Airport.

We checked in at around 5:15 AM on Thursday, 17th July. I was travelling with my wife, my mother, and our three children—aged 12, 10, and 4. While the staff were generally polite and the lounge seemed fine on the surface, the food was, at best, mediocre. If it weren’t for the Amex-linked discount, I would have questioned the value immediately.

Unfortunately, the situation became far more serious. After eating from the cold buffet selection, both my eldest daughter and my 10-year-old son became violently ill, suffering what we can only assume was food poisoning.

We boarded a long-haul flight to Barbados later that morning. My daughter—who hadn’t touched any food on the plane—became severely sick mid-flight and felt unwell for the next 24 hours. Just a few hours later, my son followed with the same symptoms. He’d eaten very little on the plane but enough from the lounge to become sick. He then spent the first two days of our family holiday in Antigua stuck in bed, feeling awful.

This wasn’t just disappointing—it was extremely distressing. As parents, we do everything we can to ensure our children’s health and safety, especially when travelling. To watch them suffer like that, due to food served in a lounge that’s supposed to set a higher standard, was devastating.

I contacted the lounge via email immediately. Aside from an automated reply, we’ve had no follow-up at all—no apology, no investigation, no acknowledgment of the situation. That’s four days and counting.

It’s one thing to offer underwhelming food. It’s quite another to put people’s health at risk and then ignore serious complaints. Given the branding and reputation of the Number One Lounge, especially in such a major international terminal, this is completely unacceptable.

I sincerely hope this is taken seriously, both for our family’s sake and to ensure that no other families have to suffer the same experience.

Sincerely,
A very concerned and disappointed father.