no7beauty.co.uk Reviews 

Purchased a No. 7 Shield and Defend moisturiser which applies sticky and blotchy and looks awful! Waste of money as not cheap! And cannot use! An unhappy customer! Expected a refund or exchange but received no customer care whatsoever! Will not purchase again!

Great deals,orders always delivered on time. Customer Service is excellent.

After being a long & loyal customer I am finding myself looking for another brand for my skin & make up after having one of the worst experiences with their website & shocking customer services. After being enticed to spend more with the promise of a free gift and not receiving the free gift I was told by customer services that it was out of stock. Yet the offer is still being advertised on their website. Talk about dangling a carrott. An absolute disgrace. This is pure false advertising

After ordering yesterday and then reading the reviews I was really worried I had been scammed . But oh no my whole order and the free gifts turned up this morning all beautifully packed . I would highly recommend this company . Perfect thank you 🤩

I ordered products with next day delivery at 8pm. The products arrived by 10am the next morning. I contacted customer service and they were really helpful and gave me the Evri tracking number. All products arrived together, well packaged and were exactly what I ordered, including the free gift. I am really happy with the whole experience and will be ordering from the site in future rather than going directly to boots.

Absolute scam of a website. Order one thing got something totally different. Customer service shocking. Will wait to see if refund comes through. Avoid at all costs.

Don’t buy, it’s a fake website. I have lost £200 they never refunded my money and they cancelled my order, same day. I have reported, I hope those scammers will get their website closed!

Got to be a fake website I have ordered my wife’s Christmas present and all I get is emails about delivery times and nothing shows up, the last email told me Sunday 07/12/25 between 8pm and 9pm by Evri but as usual nothing. Won’t use again especially as now I have to buy the same products again and try to get my money back from this store.

Trying to find web site is a joke. They Sending out products that haven’t been asked for. Same products on offer at discount sitting in my basket. So all going back. Very disappointed with boots.

After seeing the negative reviews here and how basic the website is I wondered if this website was a fake scam site but I’m pleased to say it is genuine and the products arrived fine and they were delivered at 8pm on a Sunday night. Unlike Boots website the prices seem cheaper and the delivery was free, I will be ordering my No7 products again from here. The email updates were brilliant, tracking from Evri etc.

Ordered 3 items with next day delivery, order didn’t arrive when queried they said it was lost & would send a replacement this order arrived at post office & it said do not let the customer collect…so contacted them & they said they would query with Evri & get back to me. 7 days later no answer or refund, so contacted again & said I have to wait another 2 days while they query again (the parcel in post office should be sent back to them by now) so have to give them another 2 working days before I contact them again for the refund !! Will never use this site again

This was an exceptional service. From ordering, dispatch to delivery which all happened really quickly and I’m delighted with the items and the prices. Will definitely be ordering again. Please don’t let the negative reviews put you off, try for yourself.

I felt I needed to write a review as I have had excellent service! Great price, very quick, excellent communication and being kept informed. I was a bit worried after I looked at other reviews but my experience has been faultless.

In my opinion this site is dodgy. The discounts, box sets and freebies on offer are very appealing but it is suspicious that they don’t match any of the offers on the Boots website or in store, plus they are only available for very short periods creating urgency and encouraging people to panic buy. Boots logins don’t work on the site, site only works on external browsers, and emails containing images are quite low-res making them look fake. I placed an order at 40% discount and then received an email from a scammy-looking email address saying payment had failed and asking me to resubmit my card details. At that point my spidey senses were telling me the security of my bank account was way more important than saving £20 on face cream. Stay safe everyone and go through the Boots website instead.

Horrendous experience with No.7. Just avoid and go with Boots. Ordered 9 products over £100 in value. Next day express delivery included. 8 days later, nothing. Finally one tiny battered box arrived with one of the products. Customer services were dismissive and suspicious. Finally after overwhelming them with evidence of my complaints in the lead up they refunded the missing items. The product that had been sent was already partly open. Just avoid.

Having read all the negative reviews, I was very skeptical. However, as the prices were too good to miss, I went ahead and placed the order. The order was shipped the same day and delivered by DHL the very next day. Tracking was provided promptly. I was pleased that the order arrived absolutely complete, all items were in pristine condition and everything was as ordered, nothing was missing or incorrect (and I had 18 items in my order!). Very pleased with everything and will be ordering from the No7 website again.

Waste of money smell of perfume is rubbish it’s not what they saying…

I would give it zero stars if I could. Ordered 3 items on subscription as it was cheaper that way. Received the items, so cancelled the subscription. one month later, I see I was charged for the same subscription from my bank account. Checked on the site and the items were marked "auto renew off' I messaged and was told that when you cancel a subscription it cancels after the next one has been sent! Nowhere on the site does it say this. I returned the unopened items weeks ago for a refund and still waiting. I had to pay for the return too.

I have regular subscriptions from No7 and had a problem with one of them.

I tried to cancel my subscription and couldn’t due to a technical problem. Tracey at No7 replied to my message stating that she had cancelled my subscription. This was done promptly and I was impressed with the service. Thank you Tracey.

If you order from this company, you may or may not receive what you ordered! If its may not, then don’t expect any useful help from their customer service department. I ordered 5 products, received one ( in a small box) sent photos, made 3 phone calls, endless messages. They insisted they had sent all 5 items! I wasn’t lying! Their customer service say they take at least 5 days to look into the problem, It took 3 weeks and they were still insisting they had sent all 5. Until eventually I persuaded them that they had only taken payment for one item. I had to send proof! Only then did they agree they had only sent one. I would never use them again!