No Agent Property Reviews 405

DO NOT USE No Agent Property

It may be helpful to share our experience with NAP – which I am afraid is far from positive; and our overall feeling is that we have wasted time and 2000$. Finally we decided to sell through a real estate agent which was a game change. In the context of tight market the services NAP is offering is not adapted and I will not be recommending it to anyone. The following were the key issues:
- The overall interaction between NAP and ourselves as the client was disappointing;
• We had no single point of reference and instead found ourselves dealing with many people and we were never clear the role of each of the people we spoke to.
• Some of these people appeared completely out of their depth, unable to answer basic questions, provide any analysis or insightful suggestions and generally not across their subject matter even when seeking advise on improving marketing. The effect was that messages apparently didn’t get passed on and we needed to make numerous follow up calls and re-explain what we are asking resulting in delays in response and waste of time and certainly not satisfactory answers
• No calls were ever made to check on how we were doing (even after raising concerns and questions about lack of interest in the property). After withdrawing our advert, they were not the slightest concerned and they never questioned our decision.
- On the technical and marketing aspect:
• The advert was online before we had received any material (brochure or sign board) so we could not make an open for inspection in the critical first days.
• We were expecting to have a sign board delivered to the house and as advised by a staff member that we would need to set it up ourselves on a frame. However to our surprise the sign board was delivered and installed without our knowledge at the back (garage) entrance to the house despite me being at home at the time; no one thought to ring the bell. I had to make multiple calls/follow up calls about the misplacement of the board and spoke to various people and even had to provide pictures indicating where I wanted it placed. After 5 days it was finally moved and re-installed to a position at the front of the house, but partly covered by a bush which we had to chop back to make it visible to the street. Removing the board was also a long saga and we ended up doing it ourselves because it was interfering with the new agent's one. Although I understand NAP is not directly involved in installing the board, they are the ones subcontracting the service so they should have had oversight and ensured coordination with the client beforehand.
• The floor plan produced by NAP had errors that we had to follow up and have fixed - and was not of equivalent quality compared to standard agency floor plans (ie it was black and white) .
• The brochure is only one sided, has a very limited selection of pictures and doesn’t include the floor plan.

As mentioned, we have decided to go through a real estate agent. Although we have not sold the house yet the response of potential buyers is great, the experience is much less stressful and our confidence has come back. The agent responds to all our questions in a meaningful way. It is just a shame that we lost the first critical weeks our property was on the market with No Agent Property
If I could rate NAP zero, I would but unfortunately this option is not possible

affordable and reliable. Unlimited changes allowed. Great support from the team. Well worth the price and definitely a lot cheaper than conventional brokers

This is my third campaign with No Agent Property I have always been totally impressed with the entire process from Sales to Support. Well Done

A great, rewarding, stress free experience. No Agent property are very professional and supportive.

Supported through the whole sales journey.
We are really pleased with the process and outcome

Very easy to use, fast and friendly service. Makes listing a breeze.

DO NOT USE NO AGENT> We paid for the premium package $2200 and NoAgent ripped us off.
The Realestate Add hits the bottom of the page on day one. We were told it would be $4500 to upgrade so not an affordable or realistic option. They mucked up the add so it didn't show a price and they put the wrong contact number!
The brochures are printed off someone's home printer.
The board was installed so late it was 30min before our first open.
The "professional" photographer's images looked like a cartoon and the floorplan was so inaccurate, i had to measure the house and draw it myself.
They forgot the social media campaign until we asked after 2 weeks what statistics were provided. They then "listed" the add on week 3 of 4 a week campaign.
When enquiries come through they are 3 days late and only a mobile number. We sounded like fools not knowing who we were calling.
We were promised no longer than 7-10 days to be online, brochures and board. It took over 2 weeks with their delays and incorrect plans.
There is no instruction whatsoever as to the timeline and process of anything.
Jacqui the owner called us to apologize and when we asked for a refund she tried blaming us, then she deflected how it wasn't her fault. It took her 7 days for to "investigate" her own staff and just reverted to the blame us option.
So in conclusion - cheap brochures, poor quality photography, social media advertising that never happened and blame. Avoid this company at all costs as it's more like a scam. We are hard working people trying to sell our family home.

Very clear processes and excellent follow up.

I was able to lease my appointment without any problems

Quick response by everyone. Clear instructions and overall a great experience.
Thank you, I would go with no agent property again

Too many emails after purchase, most not necessary, but waste time opening a reading in case they had been necessary.

OUTSTANDING RESULTS! I had so many inquiries and applications. Excellent overall

Everything went smoothly. No glitches along the way which is good especially when doing things online. 😊

I have just gone live with my listing via NoAgentProperty. I analysed three platforms, all with good phone support. My decision to go with this one was influenced by their inclusion of a social media campaign which the others don't have. I have not been disappointed with my choice as all my questions are answered quickly by a great team and I feel totally supported.

Firstly, I would NOT make any changes in regards to how No Agent Property send enquiries regarding your property.
Having the enquiries sent via email & sms from No Agent Property gives the seller the opportunity to communicate with the enquirer on a level that is not accomplished via a Real Estate Agent.
For me it is very important for any potential purchaser receive honest information ASAP, due to the seller having an attachment to their property this gives them more knowledge, therefore an Agent cannot possibly answer all questions honestly, this can potentially be a loss for both parties.
No Agent Property take all details over the phone regarding the property you are selling…
No Agent Property arrange your property is advertised on all main sites selling properties Re realestate.com.au, Domain etc etc…
No Agent Property send you the for sale sign professionally designed displaying the appropriate information…
No Agent Property reply to emails the same day sent…
No Agent Property gave me the confidence I do not need an Agent without even realising, this was due to how quick and easy No Agent Property had it up and running…
Secondly, the amount No Agent Property charge is so much less than what an Agent charges, you pay a small amount, your property is kept online for as long as you like without any extra fees…
Thirdly, you have a No Agent Property website account, this is where you have access to your advertised property/properties, you have complete control of your property, you can add new photos, take photos off, type in any information regarding the property, you have the same access as an Agent…
Plus I love the photos on No Agent Property are NOT photoshopped.

I would also like to add, an Agent may unintentionally cause feelings of intimidation towards a buyer due to their Real Estate “lingo”, the suit and tie etc.
I strongly recommend using No Agent Property, this saves both parties paying commission or any other fees, plus using No Agent Property is so so easy, honestly no one needs to pay such a huge amount towards a Real Estate Agent just to sell your property… You will only need a Conveyancer for the paperwork Re sec32, COS, transfer funds between the purchaser and seller.
If I can do this, I guarantee anyone can!

easy to deal with, easy functions to use on the website, easy for tenants and land lords big tick !

You made the process very easy & were so easy to deal with if we needed any help along the way.
The No Agent system is very user friendly & so easy to use with any updates or changes being actioned quickly.
We will definatly use you again.
Alan & Barbara McMaster