NOIZE Reviews 118

Do not purchase anything from this company, it is a sham! I purchased a jacket that I wore in total for less than two months. The fabric completely disintegrated under the armpits. They said they’d give me $30 to repair it, but it is irreparable. Now they will not respond to any emails and there is no phone number available. These jackets cost way too much money to be this poor quality, with terrible customer service to boot.

I just tried on the coat I received today and the interior transfers colour. My hand comes out of the sleeve with black dye on it. As such, the coat cannot be worn.

Noize customer service team didn’t reply or solve my request. It has been almost 20 days and I still haven’t received my refund from these scammers. Don’t buy from them; you won’t get your money back even if your clothes are eligible for a refund.

My zipper pull broke (size #8 and can’t get at any local sewing shops or craft supply) and when I contacted customer service they told me their coats are made overseas and they don’t carry replacement parts. Told me to try a dry cleaner to repair. No apology. No help. Jacket is now garbage.

Never received my order and still have not got any compensation for it.

Doesn’t last more than 2-3 wears - starts flaking/peeling - horrible durability not worth the money

Customer service was not helpful since it was more than a month since purchase

Do not recommend

I ordered a winter coat on october 27th. I vhoose to pay via Sezzle payments. Unfortunately, the coat didn't fit me (size M). So i chose to send it back and re-order it again, but i paid the coat in total just to make sure that i will get the size that i wanted.

Again, the size L (order number is: EXC-US160119-1) was too small because it didn't fit my arms but was way too big at the bottom. I went to the physical store in Montreal yesterday to exchange it. After hours of explaining why I wanted to exchange the coat, the agent agreed that I can buy clothes that are the same price.

But 3 weeks later i got a message saying that they haven't received the coat that i sent back since october 30th and if they dont get it before november 27th they will charge me. This message make no sense, since i sent this back before Canada post strike. Also it is writting on their website that you will be reimburse after they got the item back, which happened since i got my reimbursment since a few days.

You guys are trying to steal people's money, it is unethical. It is your responsability to put in place a procedure that able people to view when they return package has been scanned by the carrier. What happens after that is not the customer's fault. Maybe the package got lost while the carriee has it it shouldn't be the client's responsability to pay for that kind of situation.

Please NEVER ORDER FROM THAT COMPANY!!!

Bought a winter coat. Inside sleeve ripped open. They wouldn't refund or exchange but gave a discount on another one. Second coat, I bent to pick up a bag and the entire sleeve ripped on the outside. With inspection of the stitching the entire back is unraveling! It's only been one season and many edges are wearing out as if it's 5 years old! And one other BIG item to note is Noize is Canadian designed! China fabricated! You're not getting a true Canadian product!
But eitherway the product is garbage quality which is very disappointing as it is nice and the overall warmth is there.... it just doesn't stay stitched

3 attempts to get a rep to answer my question of how to use a store credit as I am not eligible for a full refund ( fine with that)
When I go to check out it won’t deduct my $80 credit so I will end up in the same position with them having even MORE money ?? No phone #. No customer service rep to ask ?? Zero help provided

I have recently noticed a significant quality issue that I believe warrants your attention.

Despite having followed all care instructions meticulously and not having subjected the jacket to either washing or dry-cleaning, I have observed that it is already showing signs of small pilling. This is particularly disappointing given the short amount of time I have owned the jacket and the fact that it has been handled with great care.

Given the premium expectations set by your brand and the price point of your products, it is disheartening to encounter such an issue so soon after purchase. I had chosen NOIZE with the belief in the durability and quality of your merchandise, and this experience has unfortunately not lived up to those expectations.
i have mailed you the photos still no response please resolve my issue ass soon as possible

I purchased two coats directly from the Noize website and have been satisfied with both. One is a parka and I find it to be warm enough for even the coldest Canadian winter days. I got both on sale so the price was excellent. I’m surprised by all the negative reviews and I hope the company works on their customer service issues because we need vegan brands like this.

I purchased a Noize brand coat during the 2023 Spring sale at Mark's Wearhouse. I first wore the coat to work at the start of winter. One morning while swiping my parking pass I heard a ripping noise. The sleeve had a gaping tear at the shoulder. I called Mark's Wearhouse and spoke to the manager who promptly told me no redress after one month's purchase. Very poor customer service for an extremely poor quality product. Goodbye Mark's Wearhouse and Noize brand!!! What a rip off!! No pun intended.

Terrible customer service, terrible return policy, excuses for delays in shipping. Buyer beware. I wish I had read the reviews here and elsewhere before purchasing a coat from Noize.com. What is the deal with 5 business day to process orders due to health safety considerations? And then charge up the *** for shipping. I ordered a size Medium to replace a small that was purchased at a local Nordstrom store. The small was too tight in the shoulders. They didn’t have any coats in stock for an exchange for a medium. After searching all Nordstrom stores, I returned it and found the same coat on Noize.com’s website, but they didn’t have a medium available in Black, only in Spruce. I went ahead and ordered it, and it took over 3 weeks to receive (Canada to Washington state). The Medium was smaller than the Small (tighter in the shoulders AND the sleeves were super short). It was obviously a design flaw and I contacted customer service and after a lot of back and forth, they basically said they refuse to do a return and can only offer 1 time exchange (and will not allow an exchange on that item). They also confirmed it is likely a design flaw where they put the wrong size label on. So I asked if they can please make an exception to their policy and do a return since I can’t take the chance of getting another flawed coat, and they agree it is a design flaw, plus wait another 3-6 weeks for delivery. Anyway, I will never purchase another item from this company, and happy to spread the word far and wide about my experience.
Thanks Noize.com for charging me almost $200 for a piece of crap coat I can’t wear. I do plan to submit a claim with my CC company.

A Winter Wonderland in a Coat - Thank You, Noize.com!
I recently had the pleasure of purchasing a winter coat from Noize.com, and I am absolutely thrilled with it! From the moment I put it on, I was struck by how warm, soft, and light it felt – a perfect combination for braving the cold winter days. It's not just a coat; it's like wearing a warm embrace.
The quality of the coat is exceptional. It keeps me cozy even on the chilliest days, yet it doesn’t feel heavy or bulky. The material is both soft to the touch and durable, a testament to the excellent craftsmanship that Noize.com puts into their products. The style is just as impressive as the comfort, fitting seamlessly into my winter wardrobe with its elegant and timeless design.
Wearing this coat today, I felt a noticeable difference in how I faced the winter weather. I was warm without being weighed down, and the coat added a touch of style to my outfit that didn’t go unnoticed. It's rare to find a winter coat that combines fashion, function, and comfort so effortlessly.
I want to extend a heartfelt thank you to Noize.com for this wonderful coat. It’s clear that a lot of thought and care goes into your products, and it truly makes a difference in the customer experience. I am genuinely satisfied and delighted with my purchase, and I look forward to staying warm and stylish all winter long in my new favorite coat. Keep up the fantastic work!

I initially came here to write about a lack of appropriate response from customer service after a winter coat I bought this year started to rip after merely a handful of times. They are not accepting a full refund for a defective product. My previous jacket from Noize lasted over 5 years!

As an aside, I am shocked at the company’s unprofessional responses to other customers here. I thought this was a Canadian company, but with the terrible English and poor grammar, it is likely they outsourced to a foreign third world country. The responses from customer service is incredibly unhinged and not in keeping with Canadian culture. I am shocked at the responses here to other customers including details of their trips and all. Just scroll and see for yourself.

When there are multiple poor reviews and a glowing 5 star review just think

Edit: my jacket, like others ripped at the sleeve. Clearly a change in quality. Spend your money wisely.

When ordering online, there is no way to try on a coat, obviously. You don't know if the style or size is going to work. You should be able to return it for a refund or exchange it multiple times if necessary until you find the right size or style. Forcing a customer to keep a coat that does not fit while also keeping the money they paid for it is unethical, underhanded, dishonest, and dirty. Something is very wrong with the Noize customer service policy. How can you retain customers by antagonizing them? They claim not exploit animals, but consciously and cynically exploit customers. Their company-centric strategies and mentality is we have your money now get lost. I will never order from this company again.

WISH I HAD LISTENED TO REVIEWS

A waste of my time and money. Paid for express delivery, a week later it has still not arrived. I wrote to them with the situation and instead of checking what would be best for me, they refunded the lot without telling me first.

Also, they don't seem to care about these reviews.

…And as you can see from their reply, they are truly irresponsible in the handling of THEIR errors. This particular rep is a victim of her own incompetence. I have written to CEO George Batchoun to alert him to the catalogue of poor reviews at the probable hands of this particular girl who has responded below. - face palm indeed. She needs to go.

Producer, BBC.

I ordered a jacket on 31st December but I haven’t received it yet. I paid extra to get it within 2-3 business days but I haven’t received it on the 6th day also.
They got the worst customer service ever.
No contact number nothing!
I am not gonna order at Noize ever.

c est la pire experience dans ma vie que j ai eu avec un service clientele pareil!
faite attention a votre livraison si jamais un accident qi se passe c est vous qui êtes tenue responsable et tu paye pour quelque chose que tu n'as pas eu donc payer une livraison plus chère et exigez une signature a la reception c est mon conseil sinon votre colis sera jetté n importe ou et comment et qu il soit facilement pris par des gens...le pire dans ca c est le contact avec le service clientele, délais et attente infernale pour répondre après des semaines ''Mr on ne peut rien faire pour toi'' et tout ca sans respect et avec un ton.. pffff c'etait mon erreur initial de commander en ligne avec ces derniers...

I ordered unfortunately 2 coats on line and they were too big. I wanted to exchange, but when contacting customer service, they sent me a link for the "return label", which was NOT a link for a return label, but re-directed me to an "exchange" site which did not allow me to exchange or do anything at all. When trying to leave negative feedback, their system refused to accept it. DO NOT buy anything from this site. I am out of my money. I am surprised that something like this can happen in Canada.